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“Very good but missing a few things” 4 of 5 bubbles
Review of Novotel Perth Langley

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Novotel Perth Langley
Ranked #16 of 81 Hotels in Perth
Certificate of Excellence
A TripAdvisor Member
“Very good but missing a few things”
4 of 5 bubbles Reviewed December 16, 2010

No TV Control in room, not even delivered after calling reception to inform them. Also lacking the normal hotel tolietries in the bathroom as in the shower cap, body lotion etc. Also a discount for members parking would be a good idea. Above all a very pleasent stay.

  • Stayed December 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPerth, General Manager at Novotel Perth Langley, responded to this review, December 21, 2010
Very good but missing a few things.

Thank you for taking the time to tell us about your experience at the Novotel Perth Langley. I am sorry that some of your experience did not meet your expectation.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,300 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (318)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
A TripAdvisor Member
5 of 5 bubbles Reviewed December 15, 2010

Organised 4 rooms for a group of friends and the staff were very accomodating and friendly. I have stayed there several times this year and my experience has always been hassle free.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPerth, General Manager at Novotel Perth Langley, responded to this review, December 21, 2010
Easy Experience with Friendly Service.

We very much appreciate your comments regarding your stay at the Novotel Perth Langley. It is always a pleasure to receive positive feedback from our guests. We at Novotel Perth endeavour to fulfil each guests request; and I am glad to read that our team is doing just that.

Your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we trust when you return to Novotel Perth Langley in the future your stay will be as pleasant as the previous one.
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Sydney, Australia
Level Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed December 15, 2010

For a city,"chain" hotel I was pleasantly surprised by the personal service of the staff, especially the concierge, who went out of his way to ensure that we had all the information we needed to enjoy our stay. His sunny attitude made a great impression on us. The reception staff were also fantastic.

  • Stayed December 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DSwindells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPerth, General Manager at Novotel Perth Langley, responded to this review, December 21, 2010
Above expectations.


We very much appreciate your comments regarding your stay at the Novotel Perth Langley. It is always a pleasure to receive positive feedback from our guests.

I will share your comments with our team; and I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we trust when you return to Novotel Perth Langley in the future your stay will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
62 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed December 15, 2010

The rooms were clean and comfortable, location within walking distance to everything however although I requested a room higher up was put on one of the lower floors near the main road and above the Irish pub. Given Friday and Saturday nights and a lot of Christmas functions was a lot of noise into the wee hours! Beds are very comfy, buffet breakfast has a good spread to choose from, although the ala-carte restaurant has lovely food the service and the limited menu choice could be improved.

  • Stayed December 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank vallju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPerth, General Manager at Novotel Perth Langley, responded to this review, December 20, 2010
Too Noisy.

Thank you for taking the time to tell us about your experience at the Novotel Perth Langley. I am sorry that some of your experience did not meet your expectation.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 bubbles Reviewed December 13, 2010

We enjoyed our stay with you.
We did feel the room we stayed in needed the bath room upgraded, It was not nice.

  • Stayed November 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPerth, General Manager at Novotel Perth Langley, responded to this review, December 20, 2010
Mrs. J. Fellows.

Thank you for your recent feedback regarding your stay at the Novotel Perth Langley. I am sorry that some aspects of your experience did not meet your expectations; Novotel will soon be commencing a room maintenance program in 2011 for all our room, this will take into consideration some of our bathrooms, which may be in need of replacement or up-grade; again I apologise, on this visit you did not get to experience the change.

I do hope in the future you will allow us to welcome your return to experience the difference.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
1 review
5 of 5 bubbles Reviewed December 13, 2010

I booked this hotel on part of our honeymoon. They allow 24h checkin so if you arrive at the International Airport early in the morning, it is great to spoil yourself in one of their comfortable beds. I am sure they also pick you up if you tell them to ...
I can recommend the King Junior Suites there with the Jacuzzi.

They can also organize special wedding packages and when I booked online I also told them that we were on our honeymoon.
And when we arrived in our room, I was pleasantly surprised by a bottle of champagne as an after-wedding present. It was great to be able to communicate this special wish over the accor booking platform and find our expectations fulfilled.
That really added to our idea of a perfect honeymoon. Thank you!!! :-)

The Suite was really nice and had view on the Swan River.
They also allow late checkout if you tell them.
On our last day we were able to stow our luggage near the reception for a day trip.
If you need anything, just ask the staff. They were really helpful.
You also have internet for free in the lobby and don't forget to enjoy your breakfast there. It is very delicious and you will surely find what you are looking for.

Thank you for 3 great days in your hotel.

If we ever visit Perth and Australia again and you have room I would consider staying at Novotel Langley.

  • Stayed November 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DieCindy543
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPerth, General Manager at Novotel Perth Langley, responded to this review, December 20, 2010
Feeling nearly at home.

We very much appreciate your kind comments regarding your stay at the Novotel Perth Langley. It is always a pleasure to receive positive feedback from our guests.

I will share your comments with our team; and I am sure your feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service
Thank you again for sharing your experience, and we trust if you do return to Australia and visit Novotel Perth Langley in the future your stay will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Perth Langley

Property: Novotel Perth Langley
Address: 221 Adelaide Tce, Perth, Western Australia 6000, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Perth
#10 Family Hotel in Perth
#11 Business Hotel in Perth
#12 Romantic Hotel in Perth
#15 Luxury Hotel in Perth
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Perth Langley 4*
Number of rooms: 256
Official Description (provided by the hotel):
Novotel Perth Langley is located in the Perth city centre, within easy walking distance of shopping malls, cinemas, sporting grounds and tourist attractions. There are 256 well appointed rooms, offering views of the city and Swan River. The hotel features award winning Senses Restaurant & Wine Bar, and Fenian's traditional Irish pub, sauna, spa and gymnasium facilities. ... more   less 
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Also Known As:
Novotel Perth Langley Hotel Perth
Accor Perth Langley
Perth Novotel

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