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Novotel Perth Langley
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Reviews (2,617)
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A TripAdvisor Member
Perth
11
Reviewed November 15, 2010

We were fortunate to be invited to the Perth Langley for a wedding reception. So we took the opportunity to to take a break and really relax - undercover parking, up the lift and early check in (we need to say no more)! Ccommitments required us to drive to another location and when we returned the carpark was full - but not to worry a friendly hotel employee waived us into the lower carpark (a bit squeezy - lucky we have a small car)

The wedding reception had a nice atmosphere, the meal - cooked to perfection (though the serve portion was overly generous) and there was a dance floor. No need to drive home, so the drinks flowed freely thanks to the friendly staff.

The Bride & Groom left, so did we, to a a kingsize bed (actually more comfortable than the one at home) and a free bottle of italian spring water (good idea after such a great night). We asked for a late check out and enjoyed the "sleep" in.
The gym and spa were on the top floor and the views were magnificent. Now down to buffet breakfast, too much choice and so well presented. Unfortunately I must say the view though the large windows of the back of some old building was very disappointing.

Finally back to the car in the lower carpark. The smell was not pleasant!@#$%^&*
There is an open drain along the wall where parked, full of stagnant water. Petty to spoil such a great twenty something hours. (If only we had managed to get back into the upper carpark)

(o)(o)
=(_)=

  • Stayed: November 2010, traveled as a couple
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1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPerth, General Manager at Novotel Perth Langley, responded to this reviewResponded November 21, 2010

'Wedding Reception & overnight Stay'


We appreciate your comments regarding your stay at the Novotel Perth Langley. It is a pleasure to receive feedback from our guest. I am sure your comments will serve great encouragement to all of our staff as we strive to continuously improve the quality of our services.

You also mentioned in your review your concerns regarding car parking and views from your room. We do our very best to accommodate every guest request individually. Our car parking is 'subject to availability, we can not guarantee you will always get a parking spot at the Novotel under cover, however there is parking availability alongside our hotel.

Regarding your accommodation; I am sorry you were unfortunate not to get a view from your room this is also subject to availability unless requested by the guests; I am glad you took the opportunity to visit the gym area on our top floor where you can look out over the swan river and take in the beauty which Perth has to offer.

Thank you again for sharing your experience; and we look forward to welcoming you back where we are able to extend to you our high level of services we strive to offer all of our guests.

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Reviewed November 15, 2010

We stayed here one night after my sisters wedding in Sept 2009. They gave our room key to another couple so at around midnight we had another couple try to get into the room while we were in the bath winding down after a big night, when we told them at reception the next morning, no apology, disinterested staff- TERRIBLE. We also got charged for parking when we had no car parked there, they had no idea what they were doing- fortunately we were able to get the money credited back. We had also heard that other couples that had been staying there before the wedding had a few problems with ordering cars to take them to the venue. The stay there left a sour taste in everyone's mouth, especially the bride as all she wanted was a seamless day.

The room was ok, but for the price (something like $330 a night) I've stayed in a lot nicer places!

  • Stayed: December 2009, traveled as a couple
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1  Thank Brissy_cally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPerth, General Manager at Novotel Perth Langley, responded to this reviewResponded November 21, 2010

Awful Service'

We thank you for taking the time to tell us about your experience at Novotel Perth Langley. I am sorry that your experience did not meet your expectations and on this instance we fell short of providing you the high quality of service we strive to offer all of our guests.

Your feedback is very important to us; therefore we have taken the appropriate measures to address your concerns and work on preventing any future occurrences.

I have noticed your review was from a visit back in September 2009; please rest assure I am not making any excuses on the bad service you received, that should never of happened and I sincerely apologies to you; I would however, like to take this opportunity of expressing how much our level of services have changed over the last year; it is in our hope in the near future we are welcoming you back to Novotel Perth Langley to experience these changes.

Thank you again for sharing your experience with us.

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A TripAdvisor Member
perth
1
Reviewed November 14, 2010

was great the bottle of champane and birthday card on arrive to our room was wonderful

  • Stayed: November 2010, traveled as a couple
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPerth, General Manager at Novotel Perth Langley, responded to this reviewResponded November 21, 2010

A Happy 21st'

We appreciate your comments regarding your stay while celebrating your special day. Your feedback will serve as an encouragement to all of our team as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
An Accor traveler
Perth
1
Reviewed November 14, 2010

  • Stayed: November 2010, traveled as a couple
    • Value
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor Member
Perth
1
Reviewed November 14, 2010

Well presented rooms, but bathrooms need updating....mouldy around edge of bathtub grout. old and run-down. Service very good, but they forgot to mention that had to pay parking fee at reception before checkout.

  • Stayed: November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelPerth, General Manager at Novotel Perth Langley, responded to this reviewResponded November 17, 2010

Average"


Thank you for taking the time to tell us about your experience at the Novotel Perth Langley. I am sorry that some of your experience with us did not meet with your expectations; please allow me to express my apologies.

At Novotel Perth Langley; we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We are currently in the process of refreshing our rooms; it is our hope that you may return to experience the difference.

Once again we appreciate you sharing your concerns and hope to have the opportunity of welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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