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Reviewed January 12, 2020

Stayed at the Langley again whilst attending the ATP Cup tennis. Excellent stay - great breakfast, room service meal was delicious, good service by reception and restaurant and room service staff, clean room and parking onsite.

Date of stay: January 2020
  • Trip type: Traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank augusta1_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManage, Manager at Novotel Perth Langley, responded to this reviewResponded January 23, 2020

Dear augusta1_13,

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you.

We look forward to working with you again in the future!

Best regards,
Novotel Perth Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2020 via mobile

First up i had to wait for my room to be cleaned and then was sent to my room where cleaners continue to change linen. Apart from that the room was spacious and nice. Room service as expected. I enjoy the stay as its a spacious apartment.

Date of stay: December 2019
Trip type: Traveled solo
2  Thank Duncan Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DutyManage, Manager at Novotel Perth Langley, responded to this reviewResponded January 23, 2020

Dear Duncan Y,

Thank you so much for choosing to stay with. We really appreciate you taking the time out to share your experience with us. However we are sorry that you had to wait for your room, please accept our sincerely apology. Your feedback is really important to us. We work hard to meet our guests' expectations.

We look forward to working with you again in the future!

Best regards,
Novotel Perth Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2020 via mobile

Novotel langley Perth a shame you really let yourselves down. Yes you advertise 4 star but the facilities and amenities really need attention and are sadly  only 3 star at best.The gym area..sauna.. spa is really bad...unsafe and the spa sauna dated and dirty. Nothing to sanitise the gym equipment is your first big health and safety issue. So is the state of the stairs up to sauna spa. I was surprised under today's safety regulations and for health too that this area is allowed to be open???
The suites have good swan river views as do some rooms and apartments. For the price charged look around Perth though as you have many better options if you desire a view. Our other big concern was that the restaurant on new years day closed for some undisclosed lengthy period.We were not pre notified.  The alternative offered was an 11 am
 to 10pm ish option at the Irish Pub attached to the hotel. Please note the food is very pub cuisine at best. So if you like nice healthy food and an Accor standard in choice and freshness do not book this hotel.We are Accor gold members and were treated poorly during this stay. We will be addressing some upgrade issues billing etc with the chain as in the years that we have been loyal members we have not been left feeling treated with such disingenuousness.
I couldgio on with little bits and pieces noise..etc etc. But this review really should serve to warn any discerning travellers to look at other options.

Date of stay: January 2020
Trip type: Traveled as a couple
1  Thank tracyh716
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2020

Service at check in was so welcoming, friendly and cheery. Room was spotless and bedding very comfy. Buffet breakfast had a good variety and everything tasted delicious and fresh. Tables cleared efficiently and staff always had a smile. The kids play room in the lobby was a big tick. Lots of toys, books, puzzles and games to keep my sons entertained. Novotel Perth Langley is definitely our favourite hotel in the city. We highly recommend it. Lastly, a big thank you to Winnie at reception. Exceptional service. My son liked her so much that he bought her a chocolate bar.

Date of stay: December 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Mum0fTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donohoe_L, Front Office Manager at Novotel Perth Langley, responded to this reviewResponded January 3, 2020

Dear MumofTwo,

Thanks very much for sharing your feedback in regards to your recent stay with us at the Novotel Perth Langley.

I can't tell you how happy I am to read such a positive and wonderful feedback and I will make sure to pass it on the team and especially Winnie from our Reception team whom your son was so lovely to get her a present. I hope we can welcome you again very soon.

Kind Regards

Donohoe L
Front Office Manager

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Reviewed December 31, 2019 via mobile

Breakfast was amazing! Annie was so kind and warming. The selection was huge. There is something for everyone. Will be back again, thats for sure. The barista even walks around and asks you if you would like a coffee and brings you your drink! 10/10

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Philipaalady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donohoe_L, Front Office Manager at Novotel Perth Langley, responded to this reviewResponded January 2, 2020

Dear Philipaalady,

Thanks very much for sharing your feedback in regards to your experience at breakfast at the Novotel Perth Langley.

I am very pleased to know that you had a wonderful experience during breakfast and enjoyed the selection of food we provide as well as our wonderful barista. I will make sure to pass on your feedback to the team.

Kind Regards
Donohoe L
Front Office Manager

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