I had booked a room for 29th March through their website. On reaching there was told that all rooms were full & was bumped to the nearby IBIS which is a lower brand. This too after reporting to the hotel at 8pm which is by no means late. I sent a complaint letter to the hotel manager email id, but guess what " a loud silence" in response. Totally disappointing and a complete con job. The contents of my email below, still waiting a response from the customer friendly hotel...
I had made a reservation at the Novotel, Perth as per this program. However on reaching there at 9pm local time I was told that the hotel was full & that I would be accomodated in the nearby IBIS.
I have just checked into the IBIS & needless to say am extremely disappointed. I have been put in a room which is a cubby hole to say the least and that too at the same rate of AUD 205. Moreover this hotel is further from my work location so I will also incur additional taxi fare. Also the usual tariff at this hotel is far lower so obviously this is a great way to make margins by moving customers at the last minute.
I am stunned & apalled by the incompetence of the hotel manager to move me without advance notice. This shows complete lack of customer sensitivity and professionalism. I have so far had very good experiences with the ACCOR groups worldwide and I travel very frequently. But the Novotel Perth has certainly redefined customer service standards for me. I will be expressing my opinions in a few travel portals which rate hotels.
- Official Description (provided by the hotel):
- Novotel Perth Langley is located in the Perth city centre, within easy walking distance of shopping malls, cinemas, sporting grounds and tourist attractions. There are 256 well appointed rooms, offering views of the city and Swan River. The hotel features award winning Senses Restaurant & Wine Bar, and Fenian's traditional Irish pub, sauna, spa and gymnasium facilities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, Expedia, Ctrip TA, ACCOR, Priceline, Booking.com, Hotels.com, TripOnline SA, Cancelon, Travelocity, Hotwire, Orbitz and HotelQuickly so you can book your Novotel Perth Langley reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel Perth Langley Hotel Perth
- Accor Perth Langley
- Perth Novotel