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“Birthday Treat”

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Novotel Perth Langley
Ranked #18 of 81 Hotels in Perth
Certificate of Excellence
Perth, Australia
1 review
“Birthday Treat”
3 of 5 bubbles Reviewed June 6, 2013

Arrived at the hotel early as we were going to a matinee performance receptionist did not look happy filled out paperwork and asked about parking told it was next to the building and cost. Was not told about ticket and how to validate it. Evening meal at the restaurant was good and service was also good. Room was ok clean bath had large chip at the bottom of if size of a 50c coin would not bath in it. Grey shower curtain looked silly in white bathroom. One bathroom light not working could not leave bathroom door open and apply makeup as main light was behind door service at breakfast was good if you drank coffee they served you if you drank tea serve yourself I expect equal service. At evening meal and breakfast was asked for loyalty card do your computers not talk to each other.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank tropo50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,332 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (323)
Date | Rating
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English first
Sydney, Australia
Level Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 bubbles Reviewed June 4, 2013

Location is fairly good for a stay in Perth exploring the city.
The hotel is dated although they have tried to do it up a bit with new shower head, furniture etc. Good size room and nice having a little table and chairs looking out the window.
I didn't have much to do with the staff but on check-in and out they weren't very friendly. Just doing their job.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aimes66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns
Level Contributor
120 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
4 of 5 bubbles Reviewed June 2, 2013

The staff understood how important it was to soften the impact of their renovations on the customers. The lifts were very slow so they offered complimentary drinks and nibbles as we waited. Breakfast was very pleasant with excellent service and a huge variety of freshly prepared hot and cold options - coffee freshly made to order as was my omelette. We were also given a free upgrade to a junior suite - which while tired had a great bed and view of the swan river.

Room Tip: Ask for a river view
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank EssenceOfGoodTaste
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
2 of 5 bubbles Reviewed June 2, 2013

We managed to score a king sized room for $180 through Wotif by booking early. The room was nice - large and well presented with a bath but business travellers would probably be disappointed as we were by the lack of an iron.
The a/c was not working and as Perth has been going through a cold snap with night temps of 2-3 degrees C we contacted reception 3 times to be given 3 different stories ranging from excuses (the whole hotel is the same - false as we spoke with other guests), we will send someone up to fix it (never arrived), we will send you a heater (also never arrived).
The lifts also were out of order - major issue!
Guests were waiting up to 10 minutes to travel a couple of floors.
As we were only on the first floor we decided to walk down - bad mistake! When we got to the lobby and opened the door the alarm went off. We did learn though that the stairwell is a rabbit warren and not well signposted in the event of a fire you could easily get lost - it branches off into a couple of directions.
We paid for breakfast - $35 a head - better off over the road at Coffee Club I think.

Room Tip: Corner rooms near Adelaide terrace have traffic noise.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank glajma19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bunbury, Australia
Level Contributor
154 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
2 of 5 bubbles Reviewed June 1, 2013

My review is somewhat coloured as we've just transferred from the absolutely brilliant Terrace Hotel, which was booked out tonight.

Nobody to meet us as we parked on the footpath. Paid for parking at reception only to ordered out of the car park by a militant staff member who demanded we find our own parking. Back to park on the kerb and queue for the overloaded reception area to find someone to take our luggage. Then driving the streets looking for a parking spot.

The key would get us to any floor other than our own and the staff didn't want to believe this. Back to reception but only one person present and many people waiting to be served. To get to our room we need to find a staff member with a master key to get tour room.

What a stark difference to impeccable service at the Terrace Hotel.

Sat down on the bed and I hit the base. Terrible support.

This is nothing more than a basic hotel with service to match. If you get it as the Wotif mystery hotel it is probably ok but to pay the normally outrageous Perth hotel prices, you will be extremely disappointed.

Room Tip: Book a room at the Terrace Hotel
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kpBunbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bree C, General Manager at Novotel Perth Langley, responded to this review, June 15, 2013
Dear Guest,
Thank you for your feedback about your recent stay at Novotel Perth Langley. I am very sorry that your experience was unsatisfactory and that you encountered some problems throughout your stay. Please allow me to express my sincere apology.
I am very sorry that there were no car bays remaining at the hotel at the time of your arrival, we aim to provide parking for all in house guests of the hotel and should a bay not be available offer one of the many alternatives close by. I am very sorry that on this occasion we have failed to deliver this basic lvel of service to you. Please rest assured that your feedback will be shared with the team to prevent any future occurrence.
Once again please accept my apology for any inconvenience or dissatisfaction caused to you, this was by no mean our intention and is contrary to our normal levels of service at the hotel. Please do not hesitate to contact me directly should you wish to discuss your experience further.

Sincerely
Bree Creaser
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed May 28, 2013

Attractive lobby. Quiet room request noted at check-in - a near first. Actually given.
Dinner was very enjoyable. Wines interesting and sirloin tender and flavoursome. Bread cold and didn't seem the freshest. Busy, so some delay in service, but very kindly.
Breakfast had river glimpses with hot pre-prepared food best choice. Salami moreish, all the same. Omelette too cooked for my taste.
Would love to return - even just for dinner.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Expectans_expectavi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Corsham, England, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 28, 2013

I stay for 3 night I did turn up late on the first night 3 am and they where very helpfull love the 24 hour room service the location was great and the pub on the side was handy you ciukd eat and put it on your room it was a great stay I would deffently go back and stay again

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Novotel Perth Langley

Property: Novotel Perth Langley
Address: 221 Adelaide Tce, Perth, Western Australia 6000, Australia
Phone Number:
Location: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#6 Spa Hotel in Perth
#10 Family Hotel in Perth
#11 Business Hotel in Perth
#12 Romantic Hotel in Perth
#17 Luxury Hotel in Perth
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Perth Langley 4*
Number of rooms: 256
Official Description (provided by the hotel):
Novotel Perth Langley is located in the Perth city centre, within easy walking distance of shopping malls, cinemas, sporting grounds and tourist attractions. There are 256 well appointed rooms, offering views of the city and Swan River. The hotel features award winning Senses Restaurant & Wine Bar, and Fenian's traditional Irish pub, sauna, spa and gymnasium facilities. ... more   less 
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Also Known As:
Novotel Perth Langley Hotel Perth
Accor Perth Langley
Perth Novotel

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