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“Great hotel, in the very heart of CBD”

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Parmelia Hilton Perth
Ranked #17 of 81 Hotels in Perth
Certificate of Excellence
Singapore
Level Contributor
58 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great hotel, in the very heart of CBD”
4 of 5 bubbles Reviewed February 26, 2014

It is a bit of a concrete jungle, as it is in the heart of CBD, but just steps away from the lovely Hay's market street where everything is. Walking distance from King's Park and the river too. No shortage of things to do in vicinity. We stayed in the suite, delightful. Hotel staff are very kind and thoughtful and really made our trip a wonderful experience.

Room Tip: Wonderful hotel and we stayed in the suite, which is really good value
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Supriya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, February 27, 2014
Dear SupriyaS

Thank you very much for your review.

I am delighted to learn you enjoyed your suite and the Hotel’s close proximity to the shopping precinct and points of interest in Perth.

Our Team is so happy you enjoyed their excellent service – thank you for making special mention.

We hope you will be returning soon.

David Constantine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,106 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (305)
Date | Rating
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  • Chinese (Simplified) first
  • Danish first
  • English first
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English first
WA regional
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 26, 2014

We picked up a weekend specal deal including valet parking, breakfast for two and a king bed room. This hotel is very good and our favorate in Perth, Excelent service, food and most of all great Airconditioning in 38 deg heat. It is also only 2 blocks from the main shopping area and handy to various reastraunts

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank WAregionalFeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, February 27, 2014
Dear WAregionalFeet

Delighted to hear you enjoyed every aspect of your stay and that the Parmelia Hilton is your favourite Hotel in Perth.

We look forward to welcoming you back very soon.

David Constantine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed February 24, 2014 via mobile

$500 on hold on my credit card on a 100% pre paid in advance booking is ridiculous especially when I've paid for 5 nights and I'm only staying 4. Also $50 per day valet parking with no option of self park is criminal. Also dismissive night staff need better training in customer service and this is coming from someone who worked in the industry for most of my career.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, March 5, 2014
Dear Simon C

Thank you very much for your review.

I am very sorry for any disappointment caused by the preauthorisation on your credit card. This is Hilton policy and is also common practice with many international Hotel chains. It is intended to cover incidentals during your stay, with the balance being released back to your credit card on departure; I sincerely apologise for any inconvenience.

With respect to the valet parking; the charge is reviewed regularly to ensure we are in line with the Perth CBD and is actually cheaper when compared to the nearest alternative self-parking facility, with the added bonus of unlimited returns in a 24 hour period; this is often of great benefit to those coming in and out of the Hotel during their stay.

I am very sorry to hear you were not happy with the service you received from our night Team and would appreciate any further information so we can ensure additional training is given. To that end, I would be delighted to address your concerns personally by telephone on 08 9215 2000 or by email at david.constantine@hilton.com.

On the positive side, I’m delighted to note you were very happy with the Hotel’s location, guest room and cleanliness.

Thank you again for your feedback and I look forward to hearing from you.

David Constantine
General Manager
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Perth, Australia
1 review
5 of 5 bubbles Reviewed February 23, 2014

The package i booked was fantastic value for money. Check in was quick, easy and friendly. Buffet breakfast was excellent. The bed in the room was extremely comfortable and was very quiet. Vallet service was also a bonus. Will stay in this hotel again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, February 24, 2014
Dear Scott B

Thank you very much for taking the time to write a review and for your fantastic recommendation.

We are delighted you enjoyed your stay so much and look forward to welcoming you back very soon.

David Constantine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
england
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed February 23, 2014

We recently stayed in the Parmelia Hilton as part of a tour group. We were initially disappointed that we were not allocated a renovated room. We did however find our room on the 6th floor to be clean, quiet and well maintained and soon settled in. The Adelphi grill was brilliant we ate there on three nights. The food was cooked superbly and presented tastefully, the chef is excellent. This is unusual for hotel catering. The Bar area was a pleasant area , both service in the restaurant and bar was polite and professional.
The breakfast served in the same restaurant was also excellent and service was also good. Thank you for an excellent stay, we would highly recommend this hotel.

Stayed February 2014, traveled as a couple
Helpful?
Thank TileKiln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, February 24, 2014
Dear TileKiln

Thank you very much for your review.

I’m delighted you enjoyed your stay and especially appreciated your dining experiences in Adelphi Grill. I’ve taken great pleasure in sharing your comments with the Chef and restaurant team.

We are well under way with our refreshing of guest rooms. Four levels have been completely refurnished to provide a more contemporary feel and the remainder will be completed over the balance of this year.

We very much appreciate your recommendation and hope to welcome you back next time you visit Perth. Thanks again and safe travels.

David Constantine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 bubbles Reviewed February 23, 2014

expensive in need a updating rooms. we checked in, i know they were busy but they kept getting our name/booking wrong, the room was not serviced after the first night despite being out of the room between 8-1400hrs, the bathroom wallpaper and paint was peeling. to be fair breakfast was of better than average quality

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank 115adamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, February 24, 2014
Dear 115adamb

Thank you very much for your review.

I’m very sorry for the poor impression created at check in and for the housekeeping shortfall, however I’m delighted you enjoyed your breakfast experience in Adelphi Grill.

Please accept my apologies for the issue with the bathroom décor. The area you have highlighted will be receiving immediate attention. We are in the process of refreshing guest rooms including installation of all new furnishings and we are sure you will appreciate the changes. We have completed four levels with the remainder due over the balance of the year.

Thank you again for taking the time to share your experience, we hope to welcome you back soon to demonstrate our usual high level of facilities and service.

David Constantine
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 21, 2014

Conveniently located in the CBD. Staff was courteous and very helpful. Service immaculate. Room was comfortable, clean, hygienic and quiet. Good safety signage. Quality of food excellent. The Hotel maintained good communication even after my departure

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank CaptGuru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, February 24, 2014
Dear CaptGuru

Delighted to hear you enjoyed every aspect of your recent stay. Of course, I’m especially pleased to learn the Team took such great care of you and that you enjoyed the food so much.

Hope to welcome you back next time you visit Perth.

Thanks again and safe travels.

David Constantine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Parmelia Hilton Perth

Property: Parmelia Hilton Perth
Address: 14 Mill Street, Perth, Western Australia 6000, Australia (Formerly Parmelia Hilton)
Phone Number:
Location: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Perth
#11 Romantic Hotel in Perth
#16 Luxury Hotel in Perth
#16 Business Hotel in Perth
Price Range (Based on Average Rates): $
Hotel Class:5 star — Parmelia Hilton Perth 5*
Number of rooms: 284
Official Description (provided by the hotel):
Parmelia Hilton Perth is the city's most centrally located luxury hotel, in the heart of the CBD, across the road from the Perth Convention Centre and close to excellent shopping, restaurants and bars. Just a short stroll to beautiful Kings Park and the stunning Swan River. From guest rooms to deluxe plus rooms and suites, all rooms at the Parmelia Hilton feature Hilton Serenity beds, high-speed internet (charges apply) and LCD TVs with complimentary cable and Foxtel channels. Relax by the outdoor swimming pool or work out in the fully equipped 24 hour gym. For a sizzling steak or a boutique beer on tap, enjoy the Adelphi Grill & Bar. The hotel's meetings and events floor with state of the art audio visual and lighting technology offers a choice of ten venues for 5-500, a 24 hour business centre and wireless internet access. The hotel's $55 per 24 hour valet parking service offers secure, under cover parking with the convenience of having your car brought to the hotel driveway as often as required. Valet parking is limited and space may not always be available, maximum height of vehicles is 1.9 m. ... more   less 
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Also Known As:
Parmelia Hilton Hotel Perth
Hilton International Perth
Hilton Perth
Perth Hilton

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