We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“It's time to upgrade”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Parmelia Hilton Perth
Ranked #15 of 65 Hotels in Perth
Certificate of Excellence
Australia
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“It's time to upgrade”
Reviewed May 10, 2012

The staff were helpful and the rooms are adequate but very old and in desperate need of a makeover. I stayed in a slightly more expensive room but it was not really worth it... Seems to be a common problem with a number of Hiton's the world over.

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DrBrevis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, May 24, 2012
Dear DrBrevis

Thank you very much for taking the time to provide feedback on Trip Advisor.

I am very sorry you were disappointed with the condition of the Hotel although it is very pleasing to read the team made a great impression.

We are in the process of making improvements, having already recarpeted throughout and replaced all beds with Hilton Serenity beds, together with a refurbishment of the fitness centre and swimming pool and work is continuing.

We have a number of different room styles available so please let us know your preferences when you make your next reservation.

We hope to have the pleasure of welcoming you back to the Parmelia Hilton next time you are in Perth.

Kind regards
David Constantine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,242 reviews from our community

Traveler rating
    795
    844
    411
    138
    54
See reviews for
206
833
190
808
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (316)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Canberra, Australia
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed May 8, 2012 via mobile

This place is ok. The room is pretty old and rundown. Buy the staff were helpful and the beds very comfortable. Good location. We were lucky that we got a fairly good deal on wotif. Would not like to be paying expensive rates for a delapidated room.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Canberran1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, May 9, 2012
Dear Canberran 1979

Thank you very much for taking the time to share your recent experience at the Parmelia Hilton Perth on Trip Advisor.

I am really pleased you found your Hilton Serenity beds to be so comfortable and that our location in the Perth CBD was of such a benefit to you.

We have undertaken many improvements to the Hotel over the past year including replacement of all beds with Hilton Serenity beds, recarpeting throughout, upgrade of the fitness centre and swimming pool, and work is continuing. I am very sorry you were disappointed with the décor of your room. Please let us know when you make your next booking so we can allocate a room that may better suit you; we have a range of styles available.

Thank you again and safe travels; we hope you will consider staying with us again next time you’re in Perth.

Kind regards
David Constantine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 5, 2012 via mobile

Stayed here a few times and each time 1st class service..staff very professional..on one occasion staying here they upgraded our room free.. I love the decore and feel of this hotel, definately not sterile.. Definately will be back!

Stayed October 2011
Helpful?
Thank Shellau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, May 6, 2012
Dear Shellau

We very much appreciate the time you have taken to share your experience at the Parmelia Hilton on Trip Advisor – thank you!

It is really great to hear you enjoyed your stay and that our Team looked after you so well. I’ve shared your great feedback with all the Team as I know they appreciate the recognition too.

It’s great to hear you’ll be back to stay with us; there will be a warm welcome waiting!

Kind regards
David Constantine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kaikoura, New Zealand
Level 4 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 3, 2012

We only stayed one night in the Parmelia Hilton, and checked in at midnight after a late flight. The staff were fantastic, quick and effecient and offered us an upgrade (I had applied for an E-Upgrade before we left home) So for the twin room price we got a King Suite, so WELL worth applying for these upgrades when you book!
The room itself was small and looked out onto the side of a high rise so the view was a bit of a let-down, but the bed made up for it!
My only complaint was the shower in the morning...it was impossible to get the right temperature...it went from scalding hot to freezing cold within seconds :( So be prepared!
Late check out is great, and the locality to the train station was fantastic.
Thanks Parmelia Hilton, you made our first night in Perth lovely :)

Room Tip: Apply for an E-Upgrade when you book online, and if you want a view, mention it when you book and I...
See more room tips
  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jess_Robinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, May 6, 2012
Dear Jess

Thank you so much for taking the time to post your feedback on Trip Advisor.

We are delighted you enjoyed your stay at the Parmelia Hilton and, in particular, the comfort of your Hilton Serenity bed and the Hotel’s convenient location.

I’m very sorry you experienced a fluctuation in the water temperature in the shower; please accept my sincere apologies for the inconvenience caused. I have made our Engineering team aware of your experience.

It is especially pleasing we made your first night in Perth so special and we look forward to the opportunity of welcoming you back next time you visit.

Kind regards
David Constantine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed May 3, 2012

The hotel is nice, standard Hilton, but what stood out for me here was the customer service. No request too difficult, all interactions from concierge to room service to everything in between we friendly, professional and simply outstanding. I travel very regularly for work and have never stayed in a place where customer service is clearly so valued and delivered to such an excellent standard.

Room Tip: If you value excellent customer service, stay here.
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tahnya D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, May 6, 2012
Dear Greentbd

Thank you so much for the fantastic feedback! We couldn’t ask for better and are thrilled you enjoyed your stay so much.

Our Team work hard to ensure you feel special and enjoy your time at the Parmelia Hilton and it is very gratifying to receive such fantastic recognition of their efforts.

We look forward to welcoming you back to the Parmelia Hilton next time you visit Perth.

Kind regards
David Constantine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Level 4 Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 1, 2012

I stayed in the Parmelia a few days before Christmas in 2011. I got a Wotif mystery deal for AU125. The room was sumptous, probably the nicest room I have stayed in, in Perth. Great bed, bathroom and amenities, staff friendly and not pretentious, and I would stay here again. Good location as it is at the 'top-end' of town, so close to all the better cafes/restaurants and shopping in Perth CBD. I have stayed in most hotels in Perth, and while it is one of the older establishments, it is still one of the best.

  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Deanten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, May 3, 2012
Dear paul W

Thank you so much for your great review on Trip Advisor.

I am thrilled you enjoyed your stay at the Parmelia Hilton so much and in particular that you found our convenient location such a benefit and your guest room so great – thank you!

I have shared your comments with all our Team who I know are delighted to receive such lovely recognition of their friendly and efficient service.

We hope to have the pleasure of welcoming you back very soon.

Kind regards
David
David Constantine
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 5 Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed April 23, 2012

Stayed at Parmelia Hilton over the Easter weekend with my partner. The service there was really top-notch. We were treated with excellent service from the moment we stepped in all the way to when we checked-out. The receptionist who checked us in was really really good. I had her name written down somewhere to compliment her but unfortunately I misplaced the note. She took really good care of us and was extremely polite and courteous. When I had problems with my room cards the following day, she was more than happy to help. She also helped put our Corica strudels in the fridge for us as it couldn't fit into their bar fridge in the room. In the rooms, they even offered us different pillows according to how firm/soft we liked them.

The hotel is also very well located at the edge of main city centre so it was a little quieter (which is what we wanted) and just a very short distance away to Kings Park.

The rooms and furnishings however are a little dated and could benefit from some modernising. However, it wasn't extremely old or bad; just could be better. Parking for guests is a little problematic if you are not ready to pay $45 for valet parking. $45 parking for 24 hours is a little steep but it's the best option available. We used the valet parking on our 2nd night there and the valet told us that although it states that it's for 24 hours, we are more than welcomed to take the car out at anytime the following day (we started using the valet parking at 11am after we came back from breakfast). This was a pleasant surprised as then we weren't rushed to take out our car before 11am the next day. Again, another instance of the excellent service provided by the hotel.

Overall, I would definitely choose Parmelia Hilton again on our next visit to Perth if their prices remain competitive.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kev_Shin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this review, April 25, 2012
Dear kevinleng

Thank you very much for choosing to stay with us at the Parmelia Hilton recently and for your fantastic review on Trip Advisor.

I am pleased to hear you enjoyed your stay and I will let the team know that they contributed so much to your enjoyment – thank you!

I noted your comments about parking. We try and give the best value with our Valet service as generally the cost of parking in Perth in public car parks is very expensive.

Your feedback is much appreciated.

We hope to see you again soon.

Kind regards
David Constantine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Perth hotels
East Perth
Pan Pacific Perth
Pan Pacific Perth
#12 of 65 in Perth
1,212 reviews
East Perth
Fraser Suites Perth
Fraser Suites Perth
#11 of 65 in Perth
1,561 reviews
Hyatt Regency Perth
#19 of 65 in Perth
2,295 reviews
Show Prices
Show Prices
Show Prices
Perth CBD
Holiday Inn Perth City Centre
Perth CBD
COMO The Treasury
COMO The Treasury
#1 of 65 in Perth
286 reviews
Show Prices
Show Prices
Show Prices

Been to Parmelia Hilton Perth? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Parmelia Hilton Perth

Property: Parmelia Hilton Perth
Address: 14 Mill Street, Perth, Western Australia 6000, Australia (Formerly Parmelia Hilton)
Phone Number:
Location: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Perth
#10 Romantic Hotel in Perth
#13 Business Hotel in Perth
#14 Luxury Hotel in Perth
Price Range (Based on Average Rates): $
Hotel Class:5 star — Parmelia Hilton Perth 5*
Number of rooms: 284
Official Description (provided by the hotel):
Parmelia Hilton Perth is the city's most centrally located luxury hotel, in the heart of the CBD, across the road from the Perth Convention Centre and close to excellent shopping, restaurants and bars. Just a short stroll to beautiful Kings Park and the stunning Elizabeth Quay on the Swan River. From guest rooms to deluxe plus rooms and suites, all rooms at the Parmelia Hilton feature Hilton Serenity beds, high-speed internet (charges apply) and LCD TVs with complimentary cable and Foxtel channels. Relax by the outdoor swimming pool or work out in the fully equipped 24 hour gym. For a sizzling steak or a boutique beer on tap, enjoy the Adelphi Grill & Bar. The hotel's meetings and events floor with state of the art audio visual and lighting technology offers a choice of ten venues for 5-500, a 24 hour business centre and wireless internet access. The hotel's $55 per 24 hour valet parking service offers secure, under cover parking with the convenience of having your car brought to the hotel driveway as often as required. Valet parking is limited and space may not always be available, maximum height of vehicles is 1.9 m. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, Cheap Tickets, Ctrip TA, Expedia, Hotels.com, Priceline, Cancelon, TripOnline SA, Travelocity, Hotwire, HotelQuickly and Evoline ltd so you can book your Parmelia Hilton Perth reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Parmelia Hilton Hotel Perth
Hilton International Perth
Hilton Perth
Perth Hilton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing