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Parmelia Hilton Perth
Ranked #18 of 66 Hotels in Perth
Certificate of Excellence
Reviewed January 18, 2012

Stayed here for two nights recently. We booked a room on the internet but because of a computer glitch, the booking was made twice. I rang the hotel immediately and told them what had happened. They could not have been nicer and immediately concelled one of the bookings (Thank you Andreas!!). When we arrived the following day, apologies were offered for the glitch in booking and we were immediately offered an upgrade. The room we got was lovely but the bed was something else - It was comfortable beyond words, the pillows, the duvet were just heaven. It was bliss!!. The room was large, comfortable, classy and just shouted Hilton quality. I loved it. Both of us agreed that it is probably the nicest hotel we have stayed in. The location is good, close to shopping and the Swan river. Staff were wonderful, courteous, professional and helpful. I could not find fault with this hotel - it was a joy to stay there and I can highly recommend it.

  • Stayed: January 2012, traveled as a couple
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Thank jjwals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidC_PHP, General Manager at Parmelia Hilton Perth, responded to this reviewResponded January 19, 2012

Dear jjwals

Thank you very much for choosing to stay with us at the Parmelia Hilton recently and for taking the time to share your experience on TripAdvisor.

I’m delighted you enjoyed your visit so much and in particular that the team looked after you so well! Thank you for making special mention of the service you received from Andreas from our Front Desk – I’ve shared your lovely comments with him and he very much appreciates the recognition.

Safe travels and we look forward to welcoming you back to the Parmelia Hilton again soon.

Kind regards
David Constantine
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,020 - 2,026 of 2,321 reviews

Reviewed January 14, 2012

Last stayed here 2 years ago. It was mediocre back then. Now that has changed. Updated rooms and friendlier staff. Everyone was happy to help. Located at the Western end off St Georges Terrace and very close to the Perth Convention Centre and freeway entrances.
The Globe restaurant was unfortunately closed for renovations and we had to drink at the Adelphi which is the pub in the same location. It was a bit noisy for us as this was the only other place for a wedding party to congregate.
Room was fantastic. We had a King Room on the eighth floor with it's own dining area and lounge room. Over the top and I loved it!
Look out for the Hilton 33% off special at the moment and book now for all your important occasions this year.
The pool was lovely and inviting and is located on the 2nd floor. With the warm weather this weekend, plenty of people took advantage of this as the pool area was almost all in shade by 4pm. Note if you are given a room on the 2nd floor, ask to be moved to another floor as the corridor is very busy with people.
The gym is also located near the pool area and is very well equipped.
You are able to order room service delivered to the pool area which is a nice touch, though the empty trays were not picked up the whole time we were there.
The door manager was wonderful with a wealth of information about the hotel and surrounding areas.
We chose not to have breakfast here as the Globe was closed and the Adelphi was very busy.
Overall I would recommend this hotel.

Room Tip: Look for Hilton specials
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  • Stayed: January 2012, traveled as a couple
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1  Thank Packedtotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this reviewResponded January 17, 2012

Dear Packedtotravel

We’re thrilled you were able to take advantage of our special offer.

I’m so pleased our convenient location was such a benefit to you and that you enjoyed your room and our pool/gym facilities so much. Your comment concerning the room service trays in the pool area is noted and we have immediately addressed this issue – please accept my apologies for the shortfall.

The Globe Restaurant is re-opening later this month, following essential maintenance and we hope you’ll be back to enjoy a drink or meal there soon.

I’ve shared your lovely comment concerning our Concierge - thanks for making special mention!

Thank you so much for your recommendation – all the team and I look forward to welcoming you back to the Parmelia Hilton.

Kind regards
David Constantine
General Manager

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Reviewed January 14, 2012

Stayed at Parmelia twice prior and after our Camper Trip to WA.
Hotel fits the Hilton standards. Room quality varies very much, first one had strange odd looking furniture and bathroom did not look to clean. Second room was way better equipped and also clean. Breakfast in Globe Restaurant is very good with very friendly staff. All over i can recommend the place if you need to stay downtown Perth, more because of the staff then the hotel itself.

  • Stayed: January 2012, traveled as a couple
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1  Thank Marcus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidC_PHP, General Manager at Parmelia Hilton Perth, responded to this reviewResponded January 15, 2012

Dear MarcusStumpf

We’re so pleased you chose to stay with us at the Parmelia Hilton during your Camper Trip to WA. Thank you very much for sharing your experience on TripAdvisor.

I’m thrilled you enjoyed your visit and in particular that our team looked after you so well – thank you!

We do have a range of room types available and I’m really pleased you were happy with your allocation.

Thank you again and I hope the rest of your Camper Trip was enjoyable! The team and I look forward to welcoming you back to the Parmelia Hilton next time you’re in Perth.

Kind regards
David Constantine
General Manager

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Reviewed January 7, 2012

I've just returned from a six night stay at the Parmelia Hilton and I can't begin to say how sorry I was to leave. The hotel is wonderful; a great location (short stroll to the CBD and the Swan River), clean rooms and a lovely pool area! More than this though, it is the staff that made this stay for me truly unforgettable. Every member of staff from the front desk, concierge, room service/kitchen staff, cleaning and maintenance staff were genuinely friendly, polite and sincere when enquiring about my stay and if I needed anything. All staff without exception appeared to take great pride in their work. The Parmelia Hilton also just gets the little things right. For example, one hot afternoon by the pool a member of staff came along and handed everyone out there a complimentary bottle of water; when I checked in the concierge took the time to show me all the features of the room including how to work the TV which I would've been confused by if he had not taken the time to show me; the tap in the shower/bath which can be frustrating to use in other hotels was simple to switch from one to the other in this hotel; in addition to the complimentary tea and coffee offered there was also hot chocolate - a delightful discovery for me as I don't drink tea or coffee. I had the most fantastic stay and will definitely be returning. I can't recommend this hotel highly enough.

  • Stayed: January 2012, traveled solo
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1  Thank iloveroomservice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidC_PHP, General Manager at Parmelia Hilton Perth, responded to this reviewResponded January 11, 2012

Dear iloveroomservice

We’re delighted you enjoyed your stay at the Parmelia Hilton – thank you very much for taking the time to share your experience on TripAdvisor.

Our team strives very hard to get the little things right and we all really thrilled to receive such glowing recognition – thank you!

Thank you very much for your recommendation and we all look forward to the pleasure of welcoming you back to the Parmelia Hilton again soon. There will be a warm welcome waiting!

Kind regards
David Constantine
General Manager

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Reviewed January 6, 2012

Check in was quick, luggages were brought up in an instant and the staffs were accommodating (It was 2am when we reached Perth from Singapore!) and friendly.

We stayed in the Queen Deluxe Plus suite on the 10th floor. We were surprised with a tray full of goodies like chocolate pralines, a bottle of wine and fruits! The suite was more than we expected! Everyday we were given complimentary Mount Franklin mineral waters, it saved the bother of having to buy more!

Sure, the decoration and furniture were slightly old school or vintage but they were comfortable and clean! The bathroom had all the basic necessities and the amenities were so luxurious! The bed were really fantastic, such a joy to be sleeping on that heavenly bed! The air-conditioning unit a tad ancient BUT it worked like a star, kept my fiancé and I cool during the hot summer days of Perth.

Breakfast at Globe restaurant was something we looked forward to every morning. They've got both cold and warm selections. Although the choice of food available was somewhat limited but they were more than enough to satisfy us. Basic, simple but tasty! Enough said!

Location of the hotel is perfect for those who have business in the city or like to shop! Just a few blocks away from the shopping street! If you don't want to dine in at the hotel all the time, there are so many restaurants and cafe nearby!

Vallet parking is available but a bit expensive, AUD45 per day. Used it for 5 days and quite satisfied with the service. Safety was my number one priority!

I must admit the price of the suite is expensive but it was definitely worth every penny!

Room Tip: Most of the rooms have gone through a soft refurbishment but it is safer to request for renovated ro...
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  • Stayed: December 2011, traveled as a couple
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Thank midclassvacationer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 5, 2012

Fantastic welcome. Got a early Check in at 10am as the room was ready and then we were offered late check out to meet our departure requirements. The room is simple but it has everything you need. The staff are wonderful. Would stay again. Thank you for making our stay wonderful.

  • Stayed: January 2012
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Thank BariAgushi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DavidC_PHP, General Manager at Parmelia Hilton Perth, responded to this reviewResponded January 9, 2012

Dear BariAgushi

Thank you very much for your feedback on TripAdvisor - I’m delighted you enjoyed your stay at the Parmelia Hilton.

Naturally, I’m especially pleased that the team made such a great impression and that the early check-in and late check-out were of such benefit - thank you!

Our swimming pool and surrounding area was refurbished last year so it’s great to hear you enjoyed the changes and we hope you’ll be back very soon to spend some more time with us!

Kind regards
David Constantine
General Manager

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Reviewed January 3, 2012

Stayed there for one night January 2012, the room was very nice, staff very helpful and friendly. Everything was very clean. It's in a good location, safe and convenient. Tried the food, it was 10.30pm and we could still get decent meals as room service, it was very good.

  • Stayed: January 2012
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1  Thank Clare974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmperthhilton, General Manager at Parmelia Hilton Perth, responded to this reviewResponded January 5, 2012

Dear Clare974

We’re delighted you chose to stay with us at the Parmelia Hilton recently – thank you very much for taking the time to share your experience on TripAdvisor.

I’m really pleased you found our Team members helpful and friendly. They will be very happy
to receive these nice comments.

I am also glad that we could provide you with a room service meal late in the evening which
you rated as very good.

Thank you again and we hope to have the opportunity to welcome you back to the Parmelia Hilton Perth very soon.

Kind regards
David Constantine
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Parmelia Hilton Perth

Address: 14 Mill St, Perth, Western Australia 6000, Australia (Formerly Parmelia Hilton)
Phone Number:
Location: Australia > Western Australia > Greater Perth > Perth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Perth
#10 Romantic Hotel in Perth
#13 Business Hotel in Perth
#17 Luxury Hotel in Perth
Price Range: $90 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Parmelia Hilton Perth 5*
Number of rooms: 284
Official Description (provided by the hotel):
Parmelia Hilton Perth is the city's most centrally located luxury hotel, in the heart of the CBD, across the road from the Perth Convention Centre and close to excellent shopping, restaurants and bars. Just a short stroll to beautiful Kings Park and the stunning Elizabeth Quay on the Swan River. All rooms at the Parmelia Hilton feature Hilton Serenity beds, high-speed internet (charges apply) and LCD TVs with complimentary cable and Foxtel channels. Relax by the outdoor swimming pool or work out in the fully equipped 24 hour gym. For a sizzling steak or a boutique beer on tap, enjoy the Adelphi Grill & Bar. Adelphi Grill will be closed for a refresh from 2 January, re-opening on 16 January, 2018. The hotel's $55 per 24 hour valet parking service offers secure, under cover parking with the convenience of having your car brought to the hotel driveway as often as required. Valet parking is limited and space may not always be available, maximum height of vehicles is 1.9 m. ... more   less 
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Also Known As:
Parmelia Hilton Hotel Perth
Hilton International Perth
Hilton Perth
Perth Hilton

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