We have visited this restaurant on many occasions and have taken friends who have also enjoyed the experience. The service is always friendly and very efficient. The waiters are very accommodating, but not overbearing, and always serve with a smile on their face. The quality and quantity of food is fabulous, and as mentioned the lamb shanks are very popular. But other items on the menu are also worth trying. And, asking when you'd like your main meal is an added touch, rather than being rushed through like many other restaurants do. Although it is often busy, this in no way impacts on the experience of dining here. As mentioned, the stairs could present a problem for some, but take your time, it's worth the effort. The food really is great value, great tasting, and one of the best italian meals you will enjoy.