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“Disgusting customer service”
Review of Charm Restaurant

Charm Restaurant
Ranked #630 of 1,485 Restaurants in Perth
Cuisines: Korean
Neighborhood: East Perth
Restaurant details
Neighborhood: East Perth
Reviewed May 10, 2012

Food: Unfortunately, only average. Yes, the chef-made noodles were nice (though a tad too chewy in the case of the Udon,) but the soup of the Udon dish was only okay. The seafood-chilli-noodle-soup dish was decent, and the ramen was nice. The main meals, served without rice or noodles, were stodgy and unappealing. Noodle dish prices are very good, however the main meals are quite expensive for what you get.

Service: Atrocious. One main meal ordered was said to contain a mixture of pork, seafood, and vegetables, and when it arrived had no pork. When we asked the waitstaff if this was a mistake, we were told it was a mistake, that there is no pork in this dish. We swapped it out for a different meal, and we are then told that we must pay for both dishes. After much argument and back and forth, we convinced them that we should not be liable to pay for the first meal.

Ambience: A standard café/family dining set up.

Overall: I would never go back here again. I would never recommend it. I find that the way the staff handled the problem—which was entirely the restaurant's fault for having incorrectly printed menus—disgusting, and would never dine here again. Especially since the food was only average, I know of many other places to go where the food is better, and cheaper, than at Charm Restaurant.

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1  Thank setek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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14 - 18 of 20 reviews

Reviewed April 20, 2012

Excellent noodle dishes. Nice Chinese and east Asian food. Watch the chef make noodles from scratch.

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Thank Jzy6gf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2011

Only one of the few that opened on a Saturday evening at the east part of Hay Street. Decent food with decent prices.

Thank watertay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 24, 2011

Just randomly walked in this restaurant to have dinner. What a pleasant surprise. Great food, reasonable prices, excellent food. BYO.

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Thank Kanerva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2010

On a recent visit to Perth popped in to the Charm Restaurant for dinner , one of the few open on a Sunday night in that part of town. What a pleasant surprise. Delicious food at a reasonable price, great variety, good service and chock full of Asian clientel.... always a sure sign of quality and value. For lovers of Japanese and Korean food, or simply lovers of good food, Charm will please. Judging from the brisk turnover in take-aways, many Perthites shared our opinion.

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Thank wolfie72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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