We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Average experience”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Oaks Cable Beach Sanctuary Resort
Ranked #11 of 12 Hotels in Broome
Reviewed July 14, 2013

Overall we were disappointed at our experience at the Oaks Cable Beach. There were some positives: spacious rooms, comfortable beds, apartment had washing machine and dryer, polite and helpful staff, lovely surroundings and gardens, a quiet and relaxing spot.

However, on the negative side: the pool was very cold - not helpful when you have come for a relaxing holiday/conference and intend to swim daily as the temperatures were an average of 30 Degrees C. I was in the pool everyday anyway, as the beautilful Cable Beach is a 10 minute walk away, so if you need to cool off quickly or have young children, the pool is your best option. Everyone I spoke to also remarked at being surprised at how cold the pool was. The resort also seemed to lack a reasonable standard of maintenance. We found it difficult to walk from our unit at the back of the resort to the front, at night, as quite a few of the outside lights weren't working and it was difficult to see were you were going at times. Our unit which seemed pretty modern was a bit rough in places for example, holes in the bathroom wall where the towel rail had fallen off and been put back repeatedly. Both the loungers on the deck of our room were falllng apart. One had a large hole in it making it unuseable, so I asked if it could be replaced. It was taken away a day later, but wasn't replaced during our stay (a futher four days).
Overall, just average, and we probably wouldn't come back again.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Nicola G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this reviewResponded July 17, 2013

Many thanks for posting a review on your recent stay with us. It is certainly disappointing to read that your stay with us did not meet your expectations or ours. Unfortunately Broome has experienced a colder than normal dry season and our swimming pools have been quite cool the past couple of months. Whilst it does average 30C this time of year during the day the nights are very cool which is why the water temperature drops over night. We do sincerely apologise but we are looking into options to heat the main pool so guests can take full advantage of our swimming facilities in the cooler months.

The property has only been part of the Oaks port folio for 12 months now and we are working as quickly as we can to upgrade the rooms and property. I do acknowledge that in some rooms the general wear and tear is substantial and we are addressing this. We are also slowly making our way through replacing items such as sun lounges and we do apologise that these weren’t replaced in your apartment prior to your stay.

On a positive note, it is great to read that you found our apartments spacious, beds comfortable, staff friendly and helpful and the grounds and gardens lovely. We do certainly hope to welcome you back to Oaks Cable Beach Sanctuary again in the future to take full advantage of our newly improved and renovated resort.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (299)
There are newer reviews for Oaks Cable Beach Sanctuary Resort
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

230 - 236 of 299 reviews

Reviewed July 13, 2013

Stayed for 10 days at the Oaks. Originally chose because of competitive price, kitchen facilities and position. After staying there, in both a one bedroom and a two bedroom apartment, my original decision was more than confirmed. Bus stop to the everywhere just over the road, well equipped kitchen, spacious rooms and walking distance to Cable Beach for regular viewing of the sunset. Didn't even get time to use the amazing pools. Handy to have breakfast and dinner available on site when too tired from touring to cook. Supermarkets only a few minutes bus trip away. Originally booked a one bedroom apartment but was upgraded free to a 2 bedroom because the complex wasn't booked out. Intriguing artwork of Jandamarra in each apartment. Tied into the knowledge we gained from touring the area. With such a long stay, really appreciated the washing machine and drier in each apartment. Also chose the one bedroom apartment over the studio apartment for a longer stay. Gave us lots of room to spread out.

  • Stayed: July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Beth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this reviewResponded July 17, 2013

Thank you very much for taking the time to post a review on your recent stay with us. We are very glad that you enjoyed your stay and our apartments met your expectations. It is also great to read that you found our location also great and you were able to enjoy the amazing sunsets at Cable Beach. I am also glad that we were able to upgrade you into a larger apartment with extra room and comfort and washing facilities were at a great advantage to you. Hopefully we can look forward to welcoming you back to Oaks Cable Beach Sanctuary again on your next visit to Broome so you can find some time to enjoy our relaxing swimming pools.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2013

I will start this by saying, this hotel is GREAT value... can't complain for $$ spent at all given peak time of year travelled.

Travelled with Older parents and my 2 year old daughter and stayed in apartment 37, 2 bed 1 bath ground floor appt.

Pros
Price price price
Modern layout
Modern accommodation
Nice grounds
Amazing looking pool
Attentive staff, we had a light bulb blow was changed immediately
Cleaning staff serviced everyday, quick and efficient
Beds were comfortable (have no idea about these super hard bed reviews, ours were great and I am fussy!).
2nd bedroom allowed me to push king bed to wall so could share with 2 year old without need for protection on side to stop her falling out.
Safes in each room
Free wifi
Foxtel
Our room looked out and walked out onto pool area.
Dish washer, washing machine and dryer all modern and efficient.
Hotel as a whole (rooms included) quiet!
Cold functioning aircond in all rooms.
Close walk to the beach.

Cons
The pool was below FREEZING (rare to see a single person in the pool and those that braved it all agreed was unpleasant), I simply can't explain how disappointing it was not to be able to use the pool once due to how cold it was, we went out every day to other pools or the beach instead, the pool is not heated so can't be turned up, major major down point for me with a 2 year old sadly.
There doesn't seem to be any sound proofing between lower floor and upper levels, over all didnt have any issues with this except one morning the people in the apartment above got up at 4 am and walked back and forth for an hour and a half before leaving, no one in our unit could sleep with this noise, it was rather loud. That said on the whole the room was super quiet and we didnt ever hear music conversation or TV (maybe it was a family of elephants that stayed that night?)
The floors being swept is not part of the daily room servicing so you need to be prepared to sweep yourself (no biggie)
Toilet paper seems to be a valuable commodity, we often were on our last piece and had to ask cleaners not to forget to leave a roll! Please managers just leave a spare one in the drawer!
No allocated parking, which may not be an issue to most however turning up with elderly parents and a 2 year old and all the car load of stuff that comes with it to find the 4 bays in front of the 4 apartments in our block taken up with boats and trailers while we had to park elsewhere and drag our stuff across the internal road several times... is it that difficult to allocate bays?
Some of the furnishings need replacing (chips off side tables, small crack in stove top etc) but rather minor.
New paint job required, a few scuff marks on walls, chipped paint off front door etc (again minor point)
One BBQ to use between all guests (except 3 bdrm apartments get their own), so often a line up at night and suprisingly no light (take a torch!)

over all I would recommend as it is a modern, comfortable hotel in great setting, and close to the beach, it is quiet and exceptional value.
However on't stay there is your idea of holiday is lounging in and out of the pool all day, you simply can't it is too cold.

Room Tip: lower 2 bed apartments mainly have a pool and garden view which is lovely and a sliding door that op...
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jeanneetic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this reviewResponded July 10, 2013

Thank you very much for taking the time to review your recent stay with us, we very much appreciate the feedback you have provided.

I was very pleased to read your comments and I am very glad that you found our rooms to be of great value and well suited to your families needs. I also wonder at times how people find the beds hard and uncomfortable as we do receive regular compliments about the comfort of our beds. I will certainly pass on all of your positive feedback to our entire team as I am very pleased that the staff and servicing was efficient and reflective of the high standards of customer service we provide here at the property.

I do appreciate the comments provided about the temperature of the pools and this is something I am addressing at the moment. Broome has had an unusually colder than normal dry season with some very low temperatures and I agree the pool has been very cold of late. We are currently looking into heating the pools and I am very sorry you were unable to enjoy the pool facilities whilst you were in house.

I have passed your feedback onto the Housekeeping Manager as we do normally leave a spare toilet paper in the bathroom vanity cupboard so I do apologise. The sound issue between rooms is something I have forwarded onto the appropriate departments to see if there is anything we can do to eliminate any noise from above units. In regards to the car parking, we are also looking into this and I do appreciate that when we are at full capacity car parking at times can be problem and I do apologise you were unable to get a car park closer to your apartment.

Again, thank you very much for your feedback and we certainly look forward to welcoming you back to Oaks Cable Beach Sanctuary again when back in Broome for another pleasant stay!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 7, 2013

Stayed for 3 nights. Really enjoyed our stay. Lovely pools but could do with some pool heating. Rooms were fine except for arriving to a blocked toilet, however this was quickly fixed. Great location. Would stay again

  • Stayed: July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank leah j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this reviewResponded July 7, 2013

Many thanks for taking the time to post a review. We are very glad that you enjoyed your stay with us and we do sincerely apologise that the toilet was blocked on your arrival. I am very glad that we were able to rectify this for you immediately.

This time of year the pools can be quite cold and I am sorry if you were unable to take full advantage of our swimming facilities. We certainly look forward to welcoming you back to Oaks Cable Beach Sanctuary again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 30, 2013

We spent 5 wonderful days in sunny Broome in apartment 139 what a great place, it was spacious, clean, extremely comfortable beds, the kitchen had more than my kitchen at home, great for entertaining if you don't feel like going out and about. Highly recommend it would love to stay again in the same apartment unfortunately have tried to book for our next visit to Broome and its booked out for that time. Highly recommend this is the place to stay for value all round.

  • Stayed: June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Donna E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this reviewResponded July 2, 2013

Many thanks for providing a great review of your recent stay with us. It is great to read that you had a very enjoybale stay and found your apartment to be well equipped, spacious and well suited to your needs. We have many 2 bedroom apartments here at the property and whilst your particular request might not be guaranteed we can certainly arrange another one for you. We hope to welcome you back to Oaks Cable Beach Sanctuary again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 22, 2013

We had 5 days in Broome and this place was just beautiful. We stayed in Unit 139, 2 bedroom apartment and the rooms were exceptionally presented, clean, spacious, large king comfortable beds (could sleep all day in these), beautifully decorated, plenty of cuboard space and just felt so warm and welcoming, we only wished our stay was longer. The room was just simply "Excellent."
The staff were also very friendly and accomodating. I would highy recommend this place to all.

Room Tip: Apartment 139
  • Stayed: May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Sharlene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this reviewResponded July 2, 2013

Thank you very for taking the time to comment on your recent stay with us, I was delighted to read your comments and that you found your room the be 'excellent.' I have passed your feedback onto our team and we look forward to welcoming you back to Oaks Cable Beach Sanctuary again for another great stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2013

We are very happy with the accomodation, room is spacious, staff are friendly and helpful. A short drive from reception to room would be fantastic especially when we have luggages. Overall we are quite happy. :-)

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Gee Foie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerOaksCBS, General Manager at Oaks Cable Beach Sanctuary Resort, responded to this reviewResponded June 11, 2013

Many thanks for taking the time to review your recent stay with us! We are very delighted that you enjoyed your stay here at the resort and I will certainly pass on the positive feedback to our staff. We do hope to welcome you back to Oaks Cable Beach Sanctuary next time you visit Broome!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Broome hotels
0.4 mi away
Cable Beach Club Resort & Spa
29.1 mi away
Ramada Eco Beach Resort
0.5 mi away
Kimberley Sands Resort & Spa
Show Prices
Show Prices
Show Prices
0.5 mi away
Bali Hai Resort & Spa
Bali Hai Resort & Spa
#6 of 12 in Broome
376 reviews
2.9 mi away
Oaks Broome
Oaks Broome
#9 of 12 in Broome
421 reviews
2.8 mi away
Mangrove Hotel
Mangrove Hotel
#8 of 12 in Broome
327 reviews
Show Prices
Show Prices
Show Prices

Been to Oaks Cable Beach Sanctuary Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Oaks Cable Beach Sanctuary Resort

Address: 1 Lullfitz Drive | Cable Beach, Broome, Western Australia 6726, Australia (Formerly Grand Mercure Apartments Cable Beach Resort)
Location: Australia > Western Australia > Kimberley Region > Broome
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Luxury Hotel in Broome
Price Range: $86 - $264 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks Cable Beach Sanctuary Resort 4.5*
Number of rooms: 140
Official Description (provided by the hotel):
Superbly located just a short walk from the pristine sands of Cable Beach, and just a 5 minute drive from Chinatown and the heart of Broome, you can relax at this luxury Resort with the latest in modern facilities and amenities. The Oaks Cable Beach Sanctuary Resort features newly refurbished elegant modern designs which draw on modern tropical Broome architecture and colours. With fastidious attention to detail, these studio rooms and apartments introduce a new level of quality to the region nestled amongst landscaped tropical gardens and lagoon style pools. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Ctrip TA, Travelocity, TripOnline SA, Hotwire, Agoda, Evoline ltd and HotelQuickly so you can book your Oaks Cable Beach Sanctuary Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Mercure Apartments Cable Beach Hotel Broome
Broome Sanctuary Hotel
Clarion Broome
Broome Clarion

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing