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“Great hotel just needs service to match the price”

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Bali Hai Resort & Spa
Ranked #4 of 12 Hotels in Broome
Certificate of Excellence
Reviewed August 21, 2012

We stayed here during the Broome cup and the room was great, unfortunately the fans were faulty you were either blown away in bed or they were off. The main issue with this alledged 5 star hotel was that we checked in on thursday and our room was not cleaned or service till saturday after we had to chase them up and even then only the bed was made no sweeping of the floors or removing of rubbish from the room. It was not a good feel under foot after walking down beach each day as you do in Broome, we had guests on our first night and the empty wine bottles were still on the table when we checked out 5 days later. Great room poor service something we got use to by the time we left Broome, if you want us to holiday in our own state, spend our money here and support local business lift your game.

  • Stayed: August 2012, traveled as a couple
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4  Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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298 - 304 of 392 reviews

Reviewed August 21, 2012

Room was huge, big king size bed, outdoor shower! The pool was heated slightly which was fantastic as it just takes the edge of diving in. Resort is close to the cafe/deli down the road and the Divers Tavern is a quick walk down the road. Cable beach is within walking distance and you can catch the bus into the town area. Good value place to stay in Broome...self contained so you can always cook at home:) great BBQ area outside the unit too. Only one slight issue, possums made a lot of noise in the roof on the first night. After mentioning it to the reception they had maintainence put some "possum rid" stuff on the guttering, wasn't as bad the next night.

Room Tip: Ask for a room that doesn't have trees over the eaves as we had an interesting night with possum...
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  • Stayed: August 2012, traveled as a couple
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Thank Bikeholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 14, 2012

I stayed at the Bali Hai from 9th -13th August 2012. I made the selection based on price and comfort, especially privacy. I was not disappointed! Was upgraded to a Deluxe Studio, which was huge, and very comfortable. The bathroom was also large, with a freestanding bath, as well as a double shower. Absolutely LOVED the outdoor shower, it was fabulous. The outdoor patio was very private, but I found the furniture uncomfortable and dated. The kitchen is well equipped but a little dated and looks tired. A dishwasher would be a bonus. The grounds are lovely and absolutely immaculate, congrats to the gardeners. My suite was also spotlessly clean. Easy walk along the main road to Cable Beach, and the Divers Bar is just around the corner. Simply loved being there, and I WILL BE BACK!!!

  • Stayed: August 2012, traveled solo
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Thank sacanaugirl2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali H, Manager at Bali Hai Resort & Spa, responded to this reviewResponded September 3, 2012

Thank you for your review. Your feedback is valuable to us as we endeavour to not only maintain but improve our service and product. We look forward to welcoming you back to the Bali Hai Resort & Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2012

This property is a good choice for your Broome holiday. Lovely pool and spacious villas. Not too many to be crowded. The general store, tavern and beach are in walking distance though you walk through the sanddunes to get to the beach. The spa is fantastic (though, like everything in Broome, expensive).Following checkout you are welcome to use the pool and bathrooms during the day. Next door at Pincata is a lovely restaurant and villas have kitchens for self catering. Lots of tourist information.

  • Stayed: August 2012, traveled with friends
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Thank tripellen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali H, Manager at Bali Hai Resort & Spa, responded to this reviewResponded September 3, 2012

Thank you for your lovely comments. It is wonderful to hear you enjoyed your time with us and we hope to welcome you back again soon.

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Reviewed July 28, 2012

We first stayed at Bali Hai for 5 days last year in August. It's so welcoming, relaxing,beautiful gardens and pool and a great outdoor shower. We love the laid back feel of Bali Hai and are returning there in 10 days. It's just a casual stroll from Cable Beach.

Room Tip: All the rooms are quiet and set around a garden
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  • Stayed: August 2011, traveled as a couple
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1  Thank Geraldine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali H, Manager at Bali Hai Resort & Spa, responded to this reviewResponded September 3, 2012

Thank you for taking the time to review the Bali Hai Resort & Spa. We hope your recent stay with us was as enjoyable as your last visit to Broome and we would be delighted to welcome you back again.

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Reviewed July 15, 2012

My partner and I stayed at Bali Hai on the last night of our Broome holiday after spending the previous week camping. The receptionist was very friendly and accommodating particularly considering we made our booking at the last minute.

The room was well appointed and the outdoor bathroom was fantastic. We invited my parents over for dinner and cooked a barbecue in our private courtyard. The staff provided some extra chairs and wine glasses without any fuss.

We definitely hope to stay here again!

Stayed: July 2012, traveled as a couple
1  Thank sarzamac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali H, Manager at Bali Hai Resort & Spa, responded to this reviewResponded September 2, 2012

It is wonderful to hear you enjoyed your stay. We look forward to welcoming you back to the Bali Hai Resort & Spa.

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Reviewed July 8, 2012

This was our second visit to Broome. Our family of 5 were in a 2 bedroom villa with kids upstairs with outdoor bathroom and an open plan kitchen, lounge and queen bed downstairs. There was another open air bathroom with washing machine downstairs. Outside was a BBQ and table.
Things we liked
*pool was lovely and had lots of lounges
*gardens
*outdoor bathrooms for something different
*lemongrass tea and cold towels on arrival. Kathryn was very pleasant
Things we didn't like
*we could hear aeroplanes from 530 every morning
*queen bed was too soft and was under a window which made reading in bed uncomfortable
*being charged for laundry powder. We paid nearly $500 a night and stayed for a week yet we were told we were only entitled to 1 sachet. Only a small issue, but it's no wonder so many Australians go to Bali rather than Bali Hai!!
*the only table to eat at was outside and some mornings it was too cold
*no dishwasher
Bali Hai is probably better for couples rather than families
Bali Hai is

  • Stayed: July 2012, traveled with family
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3  Thank jaynic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali H, Manager at Bali Hai Resort & Spa, responded to this reviewResponded August 9, 2012

Thank you for taking the time to review your stay at the Bali Hai Resort & Spa. Your feedback is valuable to us as we endeavour to not only maintain but improve our service and product.

It is wonderful to hear you enjoyed the pool, tropical surrounds and our signature outdoor bathrooms. We take great pride in our staff and your comments have been passed onto Kathryn.

Although we are keen to refine our service where we can, there are some things that are out of our control. As the airport is located in the centre of Broome, planes are a part of everyday life. Some people find the planes an issue and other do not notice them.

If you choose to revisit Bali Hai Resort & Spa, our staff are available from 7:00am to 8:00pm and would be happy to place the tables and chairs inside at any time for you. We also have additional seating available.

Bali Hai Resort & Spa provides well maintained gardens and pool facilities. The nightly rate includes complimentary wireless internet, Foxtel, car parking and usage of laundry facilities. All of which, is expensive to maintain. Two Room Villas are $438.00 per night without extras in the peak season which, management considers to be reasonable. Please note the tariffs do reduce substantially during the quieter months especially from mid-October until the end of March.

During your stay with us the weather was unseasonably cool. For most of the year, Broome basks in temperatures of 30°C and higher. The Bali Hai Resort & Spa has been designed to make the most of Broome’s tropical climate and we hope that one day you will return to enjoy Broome’s weather at its best.

Thank you again for your feedback and should you return to Broome, we would be delighted to welcome you back to the Bali Hai Resort & Spa.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bali Hai Resort & Spa

Address: 6 Murray Rd, Broome, Western Australia 6726, Australia
Location: Australia > Western Australia > Kimberley Region > Broome
Amenities:
Business Center with Internet Access Free Parking Kitchenette Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Broome
#4 Spa Hotel in Broome
Price Range: $109 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bali Hai Resort & Spa 3.5*
Number of rooms: 31
Official Description (provided by the hotel):
Enter the lush tropical gardens of the Bali Hai Resort & Spa, and it only takes you a few minutes to sense that you have chosen a unique experience. The self contained Asian-influenced villas celebrate Broome’s multicultural character, whilst offering privacy, courtyards, and the luxury of showering under the stars in your private open air “Mandi” bathroom.Nestled in the natural tropical surrounds of the Bali Hai Resort lies the unique Bali Hai Day Spa where you’re offered an exclusive range of health and beauty therapies that are as unique as the Australian outback and as exotic as the island of Bali. ... more   less 
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Also Known As:
Bali Hai Hotel Broome
Bali Hai Resort And Spa

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