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“Appliances need replacing: 1 B/room Apartment”
Review of Oaks on Lonsdale

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Oaks on Lonsdale
Ranked #76 of 160 Hotels in Melbourne
Newcastle, Australia
Level 6 Contributor
169 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
“Appliances need replacing: 1 B/room Apartment”
Reviewed September 21, 2013

Overall the hotel was good, the room was large and had plenty of seating. The kitchen was a good size with all the utensils needed and a dishwasher. However, the washing machine would not work properly. We put it on a simple wash cycle and after about an hour or so the machine just stopped. After turning it off and opening the door, I saw there was still water in the machine, so I put it on a rinse and spin cycle and we left for the day. When we came back at 4 the machine was still slowly churning our clothes around. I stopped it at this point since it obviously wasn't working and went down to reception to explain the problem. A man arrived not long after to look at the machine, it soon became clear he was not a repair man or anything as he just read the instruction on the top of the machine and put it on a dry cycle (this after I explained to him it had not washed the clothes and I was trying to get it to rinse them). He then left. After the machine whirring for about another half an hour and not doing anything, I took out our poor, over-soaked clothes and discovered that they were covered in soap still. I then had to hand wash them and try to hang them around the apartment to dry.
We later discovered, upon waking to a pool of water on the bench, that the kettle was leaky. After the lack of help with the washer I wasn't bothered to contact reception about this potential electrical hazard.

The front desk staff were not particularly friendly, the girl who checked us in was actually very abrupt. The housekeeping staff were very nice though.

Great location but don't expect the washer to work properly or to get the problem resolved.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank dev45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, September 22, 2013
Thanks for your comments regarding your stay here at Oaks on Lonsdale. I am sorry to hear that your washing machine was not working as it should during your stay and it has been scheduled for repair by our contracted serviceman. Unfortuantely when an appliance is in need of repair, this can not always be fixed at the time though we endeavour to as quickly as is possible. It is disappoitning to hear that you are of the opinion that appliances within the apartments here won't be in working order upon checking in, nor that they will be fixed when reported as malfunctioning as I can assure you that this is a priority of ours. A quick call to reception would have certainly arranged a brand new kettle.

Regards, Hotel Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Wagga Wagga, Australia
Level 5 Contributor
37 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed September 13, 2013

My first stay in Melbourne for sometime and the Oaks on Lonsdale is located perfectly. Easy walking distance to Chinatown, Parliament area, Hospitals,specialist medical area and theatre's. The one bedroom apartment was a good size, everything you need for a long or short stay in the kitchen, pay tv and working desk area plus a balcony. I found the king size extremely comfortable and a small TV in the bedroom was a bonus.

Staff very friendly and helpful. There is a bus stop directly outside the Hotel and the famous Melbourne trams just up the corner. I think there is parking on premise although I didn't bring a car.

The pictures are of Room 2201 on the 22nd floor and the nightly rate was very reasonable at $187 AUD per night. Highly recommend.

Room Tip: Always ask for a high floor for bonus views and less traffic noise.
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  • Stayed September 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank mmdownunder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, September 15, 2013
Thank you for your feedback regarding your stay with us at Oaks on Lonsdale. Pleased to hear you found our apartmetns comfortable and functional as well as location being convenient to you. We do have parking available onsite but it is always advisable to pre-book as this is subject to availability.

Kind regards, Hotel Manager
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Sydney, Australia
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 8, 2013

We stayed for 4 days. We needed a 1 bedroom & kitchen as travelling with a toddler. It was a good space for us - very big and clean for crawling babies, nice to have a balcony from which we saw hot air balloons, sun setting & the city. House keeping was excellent. It was good location, walking distance to lots of city sights and right near Parliament train station.

There was some night club noise on the Saturday night that restarted at 6am!! on Sunday morning. That is hardly the hotels fault. Just one of the 'perks' of staying in the city.

We would stay again.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank noodlesue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, September 9, 2013
I am so glad that you enjoyed your stay in Melbourne with us at Oaks on Lonsdale. Occaisionally guests of ours are lucky enough to have the view of the hot air balloons taking flight in the far eastern suburbs towards the Yarra Valley if they have booked a 1 Bedroom City View or 2 Bedroom executive. Sometimes there is even balloons flying over the CBD which can be seen from many different apartments around the building as we are lucky enough to have various unimpeded views.

I must say I am surprised to hear of your coments regarding the 'nightclub' noise starting at 6am as we are in an area of the CBD that does not have any late opening bars or nightclubs. I will investigate if any new openings have taken place to ensure licencing is being adhered to though as I would like this to be the very first and last time this issue is brought to our attention.

Thank you for your feedback and hope to see you and your family back at Oaks on Lonsdale again.

Regards, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 3, 2013

This apartment is quite centrally located in the city and has a good access to public transportation. It provides enough of your longstay needs, eg. Kitchen and utensils, laundry machine and dryer. Need to go out for food, but there's coffeeshop just next door. Chinatown and the parliament house are within walking distance.

Room Tip: The 1 bedroom is a better choice :)
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gendis73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, September 4, 2013
Great to hear you found our fully equipped apartments here at Oaks on Lonsdale perfect for your longer stay in Melbourne CBD. The full laundry and kitchen are perfect for people wishing to stay in and cater for themselves whilst having Chinatown only 100m walk away ensures those who wish to dine out, can easily do so. I hope we see you again soon and thank you for your feedback which is always greatly appreciated.

Regards, Hotel Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 3, 2013

We were 3 girls staying in the two bedroom apartment. We requested single beds, which might I add were very comfortable as were the pillows. The kitchen was well equipped and the lounge area was comfortable for all of us to sprawl out on. The reverse cycle system kept the apartment warm.

We stayed on the 7th floor and it was quiet. The hotel was located close to one of the free tram stops. It was about a 5 minute walk to Bourke St. The hotel has luggage storage facilities also.

The only negative I could see are that to step into/out of the shower it was quite high which could be an issue if you have mobility/knee problems. There is a grab rail installed to assist but it is still quite steep.

There is a cafe right next door which make a nice coffee and big cooked breakfast for a good price.

  • Stayed August 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank BcozPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, September 4, 2013
Thank you for your comments regarding your stay with us and I am glad you found the apartments catered to your requirements satisfactorily. Equally pleased to hear you found the location and surrounding facilities convenient.

Regards, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level 6 Contributor
260 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed August 31, 2013

Two couples stayed here on a weekend trip to Melbourne. The location was good in terms of lots of nice restaurants nearby and it is just a short walk to trams and trains and well located for a walk to the MMCG. The apartment was spacious and clean and reasonably spacious. However, there were single beds in both rooms and the one bathroom was separate rather than ensuite. It was also relatively expensive at $300 a night but that could have been about how we booked because I think it may be possible to get a better deal through some of the online booking sites.

Room Tip: We had a two bedroom apartment for two couples but both had two single beds - you may need to be spe...
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, September 1, 2013
Dear Guest

I am glad to hear you found our location ideal but disappointed to hear of you not receiving your requested bedding configuration in the apartment. A quick phone call to reception at the time you checked in would have enabled us to recitfy this immediately for you and either move you to a room with two king beds or change the bedding in your unit in a timely manner.

I do hope we see you again at Oaks on Lonsdale and thank you for your feedback.

Regards, Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penshurst NSW Australia
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed August 28, 2013

Went to Melbourne to celebrate an aunt's "0" birthday with her family. The apartment was great for us as there were 5 women of very varying ages and having 2 bathrooms was fabulous. Accommodation was adequate for all of us & the view over Melbourne was just amazing. It was a shame that it was so bitterly cold that we could not use the balcony for drinks. The weather was just awful but the apartment was nice & warm & the air conditioning warmed the place up very quickly. Would not hesitate to stay there again. Close to free tram & IGA next door for nibbles and wine. The bonus was the cafe called "Sashimos Den" (hope I have the name right) which was in Puddle Lane - fabulous food, fabulous staff a real must visit if you are staying here. Only open for breakfast & lunch but wonderful.

Room Tip: We were on 22nd Floor - amazing views.
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joylane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelManagerLonsdale, General Manager at Oaks on Lonsdale, responded to this review, August 29, 2013
So pleased to hear of your greatly enjoyed weekend both here at Oaks on Lonsdale and Melbourne. Apologies for the weather but it does seem the worst is behind us and the guests staying over the next 6 months should be able to enjoy the wonderful views in comfort from the balconies.

Hope to see you again next year at the same time or for the next birthday weekend.

Regards, Hotel Manager
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Additional Information about Oaks on Lonsdale

Property: Oaks on Lonsdale
Address: 23 -33 Lonsdale St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Chinatown
Amenities:
Business Center with Internet Access Kitchenette
Hotel Style:
#34 Family Hotel in Melbourne
#52 Romantic Hotel in Melbourne
#71 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Oaks on Lonsdale 4.5*
Number of rooms: 148
Official Description (provided by the hotel):
Oaks on Lonsdale is located in one of Melbourne’s most sought after locations and offers ultra modern hotel rooms and apartments. Oaks on Lonsdale provides comfortable, contemporary studios and spacious one, two and three bedroom fully self contained apartments all complete with fully equipped kitchens fitted with stainless steel appliances and reverse cycle air-conditioning. ... more   less 
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Also Known As:
Oaks On Lonsdale Melbourne
Oaks On Lonsdale Hotel Melbourne

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