Overall the hotel was good, the room was large and had plenty of seating. The kitchen was a good size with all the utensils needed and a dishwasher. However, the washing machine would not work properly. We put it on a simple wash cycle and after about an hour or so the machine just stopped. After turning it off and opening the door, I saw there was still water in the machine, so I put it on a rinse and spin cycle and we left for the day. When we came back at 4 the machine was still slowly churning our clothes around. I stopped it at this point since it obviously wasn't working and went down to reception to explain the problem. A man arrived not long after to look at the machine, it soon became clear he was not a repair man or anything as he just read the instruction on the top of the machine and put it on a dry cycle (this after I explained to him it had not washed the clothes and I was trying to get it to rinse them). He then left. After the machine whirring for about another half an hour and not doing anything, I took out our poor, over-soaked clothes and discovered that they were covered in soap still. I then had to hand wash them and try to hang them around the apartment to dry.
We later discovered, upon waking to a pool of water on the bench, that the kettle was leaky. After the lack of help with the washer I wasn't bothered to contact reception about this potential electrical hazard.
The front desk staff were not particularly friendly, the girl who checked us in was actually very abrupt. The housekeeping staff were very nice though.
Great location but don't expect the washer to work properly or to get the problem resolved.
- Official Description (provided by the hotel):
- Oaks on Lonsdale is located in one of Melbourne’s most sought after locations and offers ultra modern hotel rooms and apartments. Oaks on Lonsdale provides comfortable, contemporary studios and spacious one, two and three bedroom fully self contained apartments all complete with fully equipped kitchens fitted with stainless steel appliances and reverse cycle air-conditioning. ... more less
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- Also Known As:
- Oaks On Lonsdale Melbourne
- Oaks On Lonsdale Hotel Melbourne