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Oaks on Lonsdale
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Reviews (1,026)
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All reviewsone bedroom apartmentparliament stationgreat locationconvenience store next doorgreek precinctiga supermarketparliament housefull kitchenwashing machinespring stprincess theatresmall balconywell equipped kitchenself cateringking sizecity viewgood size
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Reviewed November 13, 2012

A good apartment option if you are travelling with friends. Oaks on Lonsdale offers two bedroom/two bathroom accommodation which most importantly for us offered a twin bedroom.
We traveled as three friends not two couples. Clean and with good sound proofing our apartment enjoyed beautiful views of Parliament House and beyond. The two balconies provided a sunny spot for breakfast or a sundowner. So what was "missing in action". A humble bar of soap in either bathroom would have been great. Shampoo and conditioner replaced each day plus fresh towels but no soap. Strange but true.

  • Stayed: November 2012, traveled with friends
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Thank Tracy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victor K, Manager at Oaks on Lonsdale, responded to this reviewResponded December 2, 2012

Many thanks for taking the time to comment on your recent stay at Oaks on Lonsdale.

I am delighted to hear that you were able to enjoy the beautiful views of Melbourne from your apartment balcony.

Each of our two bedroom executive apartments offer two balconies as well as two bathrooms which make for a great apartment option when travelling with friends.

I will be passing your feedback on to our Housekeeping Manager regarding the missing soap in your room. All of our apartments include soap supplies and additional supplies are available at reception.

We certainly look forward to welcoming you back again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 6, 2012

I was recently in Melbourne for a three nights for the Melbourne Cup horse racing carnival. During this time most hotels charge the rack rate and its very difficult to get a decent hotel for a reasonable price. The Oaks on Lonsdale is in a great location, its very central to the shopping and theatre district and also Chinatown. We had an early flight and arrived at the hotel at 9.30am our room wasnt ready but they let us store our bags. When we returned at 2pm they checked us into our 1 bedroom apartment on the 11th floor. The apartment was larger than expected, the kitchen was a decent size and the lounge/living area had tables and chairs for 4 people and a 3 seater lounge. The room was airconditioned and also had a balcony with table and chairs that faced on to Lonsdale Street. I definitely recommend these apartments with size and location being the best features. There is a small IGA supermarket downstairs that is open to midnight which i would only use for convenience as it is a little pricey. If you are after alcohol and you have a bit more time walk a little further down the street as there is a Dan Murphy's located in Melbourne QV on the corner on Lonsdale and Swanston Street.

Room Tip: It is located in the city so i would recommend trying to get a room above the 10th floor if you are a light sleeper. Pay the extra and get the apartment.
  • Stayed: November 2012, traveled with friends
    • Value
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Thank Julie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks on Lonsdale, responded to this reviewResponded November 11, 2012

Many thanks for taking the time to comment on your recent stay at Oaks on Lonsdale.

I am delighted to hear that you found your apartment to be a great size, in a good location and good value.

All one and two bedroom apartments are fitted with full kitchen facilities and dinning tables and it is great to hear that you were able to enjoy the best of your apartment’s facilities.

We certainly look forward to welcoming you back to Oaks on Lonsdale in the near future

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Reviewed November 5, 2012

I have stayed here twice while on business in Melbourne. Clean, spacious, great views and friendly staff.

My only criticism was that I had a lot of trouble working the washer/dryer when I had to wash something. Instructions were not helpful

Fantastic space and views in the rooftop apartments!

Stayed: September 2012, traveled on business
Thank katinsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks on Lonsdale, responded to this reviewResponded November 11, 2012

Thank you for your recent review of your stay at Oaks on Lonsdale.

I am pleased to hear that you found your apartment to be clean and spacious and that you were able to enjoy the views from your room.

Our reception team is available 24 hours and can assist with all guest enquires regarding our room facilities.

We will be working on step by step instructions regarding the use of the washer/dryer facility in our apartments.

I would like to take this opportunity to thank you for continuing to stay at Oaks on Lonsdale and we look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 1, 2012

Great location, great rooms & facilities and friendly staff. Only issue were night staff seemed rather confused about some of our group bookings and don't seem to be able to help much. Oh and there was the thing about the false fire-alarm at 5am on Saturday morning.public area is very good, good reception nice and clean.house keeping staff is very nice and good.nice and clean lift.window is good.reception staff is good manager is good..........

Room Tip: higher floor have less a/c unit noise
  • Stayed: October 2012, traveled with family
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Thank kunal k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks on Lonsdale, responded to this reviewResponded November 11, 2012

Thank you for your feedback regarding your recent stay at Oaks on Lonsdale.

I am delighted to hear that you found the location of the hotel, our facilities and our staff to be great.

The safety of all our guests is our number one priority and I can assure you that the fire alarm that occurred on your last stay is not a regular occurrence.

Thank you for making a special mention off our housekeeping staff and Hotel Manager, I will be passing your comments on to them respectively.

We look forward to welcoming you back to Oaks on Lonsdale in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 31, 2012

Great location, great rooms & facilities and friendly staff. Only issue were night staff seemed rather confused about some of our group bookings and don't seem to be able to help much. Oh and there was the thing about the false fire-alarm at 5am on Saturday morning. We expected some sort of acknowledgement that it was a false fire-alarm from management after the incident but there was nothing. We also found the Housekeeping service a little random as well. We would have all our beds made and so on but dirty cups and rubbish were left unattended. Not a big deal but like I said, a little random and not consistent. Overall, I would recommend this property and I would stay here again though.

Room Tip: the 2 bedroom apartments are really good value for family and friends.
  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Lindaa78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks on Lonsdale, responded to this reviewResponded November 6, 2012

Thank you for your recent review of your stay at Oaks on Lonsdale. I am delighted to hear that you found the location of the hotel, your room and our staff to be great. We do apologise for the inconvenience caused by the fire alarm, the safety of all our guests is paramount and I can assure you that this is not a regular occurrence. I will be passing your comments on to our Housekeeping Manager regarding the daily servicing of your room. We look forward to welcoming you back to Oaks on Lonsdale in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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