Hopeless organisation. I had booked 2 bookings -1 x double bed & 2 x single beds.
After nearly getting double billed we were shown our room (the double bed one) but there was someone still in it!
So... they found another room (far more inferior) and said they'd make it up to us.....
That was late last year and since then we've heard nothing.
I filled out the review form and handed it in the next morning but unfortunately it was the same guy that booked us in, so I have doubts that it would have made it to management.
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