We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“P'st Off interstate client”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Plum Serviced Apartments Collins Street
Ranked #111 of 137 Specialty Lodging in Melbourne
Melbourne, Australia
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“P'st Off interstate client”
Reviewed August 29, 2013

Good location in town centre about only thing going for it, absolutely ridiculous to have to pick up the keys in Carlton extra $15 taxi fare to get back to Collins St with Baggage and adds to added cost of over priced apartment. The apartment was smelly (damp?) tired and dirty by usual standards and desperately needed redecoration. It does not represent the pictures on the website and is false advertising. Split level not suitable for aged people and to far to go back to Carlton to complain. Never again!

Room Tip: Look else where if they haven't got something better
See more room tips
  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

94 reviews from our community

Traveler rating
    9
    19
    26
    20
    20
See reviews for
14
27
8
16
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Wales
Level 4 Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 18, 2013

Excellent location in town centre but a real pain to have to pick up the keys somewhere else.
Nevertheless the apartment was ok. Everything needed was there but it was in desperate need of redecoration. It was as tired as I was after a long flight and journey (via Swanston St for the keys) from the airport. The free bus tour around the city was a bonus as was the tram loop.

Room Tip: None I can think of.
See more room tips
  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ROBERTBARGOED
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 3, 2013

Apartment was really large, with a kitchen, dining table and sofa and lounge area. Bedroom was a good size, as was the bathroom. Really great to have a washing machine. Large patio doors and a balcony were nice for relaxing. Apartment was clean and tidy. Location was absolutely perfect, walking distance to just about everything. We got a taxi from airport and I waited while we collected the keys which didn't take long and so wasn't very inconvenient. Lots of kitchen utensils provided and so on one evening decided to make some pasta. Half an hour after turning the hob on full I could hold my hand flat on the hob and it was barely warm. Had to cook using several kettles of boiling water instead. If you are going to provide cooking facilities make sure they work!!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClarenceAyres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gold coast
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 22, 2013

When the other reviews say that they will not let you pick the keys up early, they mean it.
We were half an hour early and they still made us wait.
The room was average, we were on the 14th floor with a beautiful view of Collins street however the walls had handprints on them (black handprints on cream walls?) the curtains were broken and had dead flies stuck in the roll of them.
The kitchen was clean, the bed was comfortable and the washing machine was broken. The shower was big enough however the floor felt unstable.

My main concern was the door. The lock was broken on our door.
After coming back to the hotel at about 11pm one night, I tried to unlock the door but the key would not turn over. After a panic attack my partner worked out that the pins in the lock were out of place (??) and to open the door you need to put the key in all the way, then pull it out halfway and THEN turn the key to open the door.
Made me feel very unsafe and scared.

After reading the other reviews about how the cleaners took items from peoples baggage, I did not want my room to be serviced so i'm not sure what the cleaning was like however running into the cleaners in the hallway, they seemed friendly enough.

The front counter women were rude and you could tell they were just there counting down the clock to home time. I did not feel welcome.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank traveller12391
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 5, 2013

First of all on Collins Street there is no reception. The room key has to be picked up from Carlton which is a bit of a walk with luggage.

The quality of the room was pretty good, neat, small and has just what you need. The bathroom is very tiny but modern looking. Not much natural light gets into the apartment though.

I used an entertainment card and received a discount for 3 nights.
On the second day, we were woken up to a phone call and knock on the door. We were then told that check out was on that day when in fact, I had booked for one more night.
Because I had received the discount, they thought I hadn't paid enough. No one contacted me about the mistake, so I thought it had been sorted.

On the day of check out, an extra $150 had been taken out of my account without my knowledge. I called them and they then again said I hadn't paid enough. I explained again and was told it would take 7 to 10 days for a refund.

I sent a long email and got a one sentence reply 4 days later saying the money would be refunded by the end of the week. No apologies made.

Overall, I did think the quality of apartments was good but the service was not.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amber A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 12, 2013 via mobile

Only annoyance is no reception have collect keys at other hotel, only a few minutes away.
Hotel is in a great spot, right near cafes, shops and trams..
Rooms are nice size with kitchen utilities. Tv needs to be fixed only getting one channel.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Esaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 28, 2013

Started off not so good as the apartment I booked was not as I was told it would be (can't do stairs and we were downstairs and had to walk up to the floor above for the lift) however when I pointed this out we were relocated to a super apartment on a level with the lift. It was immaculate and well appointed with a good variety of cooking equipment. Had an en-suite as well as another full bathroom and two bedrooms with really comfortable beds. Soundproof so no outside noise. Central to trams and main shopping area. Only drawback was having to uplift the key from two blocks away. Not good when you arrive in on a late night flight, but a small inconvenience for the comfort we gained.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Barrys1girl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Melbourne hotels
Central Business District
BreakFree on Collins
BreakFree on Collins
#112 of 160 in Melbourne
1,655 reviews
Central Business District
Punthill Flinders Lane Apartments
Central Business District
Somerset on Elizabeth, Melbourne
Show Prices
Show Prices
Show Prices
Central Business District
Treasury On Collins
Treasury On Collins
#8 of 160 in Melbourne
588 reviews
Central Business District
Metro Apartments on Bank Place
Metro Apartments on Bank Place
#111 of 160 in Melbourne
405 reviews
Central Business District
Apartments of Melbourne Collins Street
Show Prices
Show Prices
Show Prices

Been to Plum Serviced Apartments Collins Street? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Plum Serviced Apartments Collins Street

Property: Plum Serviced Apartments Collins Street
Address: 325 Collins St, Melbourne, Victoria 3000, Australia (Formerly Collins Mark Apartments)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Kitchenette
Hotel Style:
Ranked #111 of 137 Specialty Lodging in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Plum Serviced Apartments Collins Street 4*
Number of rooms: 31
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, TripOnline SA, Agoda, Hotwire, Cancelon and HotelQuickly so you can book your Plum Serviced Apartments Collins Street reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Plum Serviced Apartments Collins Street Hotel Melbourne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing