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“Things to watch out for” 3 of 5 stars
Review of Plum Serviced Apartments Collins Street

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Plum Serviced Apartments Collins Street
3.5 of 5 Condominium   |   325 Collins Street, Melbourne, Victoria 3000, Australia (Formerly Collins Mark Apartments) (Central Business District)   |  
Hotel amenities
Ranked #96 of 113 Specialty Lodging in Melbourne
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Things to watch out for”
3 of 5 stars Reviewed March 19, 2013

Note to those who have not visited Melbourne before, there is one reception that services about 5 apartment buildings, Collins st. Apartment is 1.6km from apartment. You need to lug your luggage by taxi or tram at your cost. Check in is not until 2pm, regardless of whether your letting know in advance or have had no sleep for 32 hours. Be aware if you get level 13 access is by elevator to 14 and then walk down to 13. If you are unlucky to get rm 1304, your stuck with old small CRT tv, dodgy air con, and broken/scratched furniture. Towel rail and soap dishes ready to fall off wall. Disregard signs that say don't proceed to level 12, this will save you going up stairs with luggage. Floors and walls are timber, therefore noisy. I would not stay there or use Plum.

  • Stayed March 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Theblackstump
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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88 reviews from our community

Traveler rating
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    16
    26
    20
    17
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
melbourne
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 11, 2013

Was worried about booking this place with all the negative reviews. But was surprisingly shocked how good the room was. Booked the 2 bedroom apartment found the room to be clean and spacious. Nothing fancy but it was clean spacious and we had a huge balcony overlooking the city. Would definitely stay here again.

  • Stayed March 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank krissy14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed January 27, 2013 via mobile

Pluses
Great location, close to trams, food outlets, everything really. Our two bedroom apartment was spacious if not a bit tired. No bedside lamps was a little odd. TV in my parents room was very old. Not good enoght these days.
Minuses and this is a big negative that would stop us ever staying there again.
You have to collect the key from Carltonnwhich is at least 7 city blocks away. If you arrive early or have to leave your bags to be looked after you can't unless you go to Carlton. The website says it's only a short walk. It isn't. The apartments in this block are mostly let to permanent tenants. We had a few issues with the key in the lift when we wanted to visit my parents who were on another floor. It didn't always let get off on that floor. If ther was reception ther or closer I would stay again but it was quite inconvenient trying to work out the key pick up and drop off. Cost us more I taxi fares.

Stayed January 2013, traveled with family
Helpful?
2 Thank mindyhobart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed January 6, 2013

Booked hotel via wotif. The Internet pictures looked good and clean although they are definitely deceiving. Had to use the lift and then climb stairs to the room, definitely not wheelchair accessible. Room was tidy but is clearly visible it has not been cleaned well in months. Floors and chairs covered in unidentifiable crumbs and stains. Towels have holes in them. Shower floor feels as though you would fall through at any moment. Sitting on the toilet your knees touch the washing machine. The entire bathroom simulates an aeroplane toilet cubicle. Lack of ventilation throughout, no fans or aircon in rooms. No screens or safety features on windows or doors. Not recommended for families or small children. Asked management to change rooms or have it cleaned but they were rude and unhelpful. Definitely not recommending anybody to stay here!!! Extremely disappointed!!

  • Stayed January 2013
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank YvetteTravelBuddies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Wollongong
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 30, 2012

Only negative is collection of keys in different location. Tv very old only main channels. Collins st. apartments tram stop out front, Flinders St station around the corner, walking distance to Casino . Supermarket & bottle shop around the corner. Definitely would stay again.

  • Stayed October 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Speerhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed November 25, 2012

Nothing like the pictures ive seen on all the different web pages. I paid the extra to stay at a place with a balcony, advertised one and my confirmation said we had one. But no balcony! Batteries in all 3 TV remotes were dead. Floors were dirty including shrivelled up French fries and there was no can opener. No instructions to the combined washer/ dryer which we spent hours trying to work out.
Excellent location though.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank Alice R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Launceston, Australia
Level Contributor
63 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed October 25, 2012

Myself and 4 female adults booked a 2 bedroom apartment for a family holiday for 4 nights. The key at collection was at Carlton (we new that was the process prior).
After confirming before the booking that we need 5 single beds (and the hotel confirmed that this was OK) we arrived to find the room to have 1 double and 2 single beds. After making contact with reception, the promised they would fix it up tomorrow. However, this promise was not met, with one person having to sleep on the small, hard couch and 2 sharing the double bed.
The next evening when returning to the room, we were left with 3 fresh towels when there were 5 of us in the room. After calling reception again, they advised that there was a linen cupboard on the 14th floor that we could grab towels from. (We also grabbed some toilet toll as no spare toilet rolls were left in the room).
The room itself was out-dated, ironing board had a big stain on the cover and you wouldn’t want to be too heavy getting in the shower as the base felt like it would fall through.
I would not stay here again, location was good, but service was not, very disappointed…

Room Tip: Just don't stay here
See more room tips
  • Stayed October 2012, traveled with friends
    • 1 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
3 Thank CCstar14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Plum Serviced Apartments Collins Street

Property: Plum Serviced Apartments Collins Street
Address: 325 Collins Street, Melbourne, Victoria 3000, Australia (Formerly Collins Mark Apartments)
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Kitchenette
Hotel Style:
Ranked #96 of 113 Specialty Lodging in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Plum Serviced Apartments Collins Street 3.5*
Number of rooms: 31
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Also Known As:
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