We booked this on the recommendation of another, as it was a stone's throw from our conference venue. After many confused and confusing phone calls FROM the hotel we were assured our rooms were fine for our stay, Imagine then our surprise on checking in that the second night of our trip we were to have three other people "in our party" join us!!!! They were attending the same conference, yes, we knew them, yes, but in our party? no. Apparently they'd overbooked and were just hoping someone would check out early so they'd have a spare room..... another group fared the same in their room also. We said we would rather find somewhere else to stay so were given the names of a few places to try, but on a Friday night with AFL, impossible. We decided to grin and bear it. Then we were told of the extra charge for the privelege of having five people in our room!!!!
The double beds were split into two to make four single beds... which made the bedrooms so small I believe they constitute an OHS issue, and the third night which again was for two people only, housekeeping hadn't been in to clean or remake the beds......
There was zero sympathy from reception, we were treated like we had inconvenienced them by being there, so never again will we bother them.
Oh and by the way, broadband internet in the room? Costs. Per MB....The public library is a block away with free wifi.
- Official Description (provided by the hotel):
- Milano Serviced Apartments is a unique and affordable alternative to hotels in Melbourne CBD for both leisure and corporate guests. We offer both deluxe and executive one and two bedroom self contained apartments that are stylishly furnished with an urban contemporary design. All our rates include complimentary access to swimming pool, spa, sauna, tennis court, BBQ area, gym and cinema room. ... more less
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- Also Known As:
- Milano Serviced Apartments Hotel Melbourne
- Clarion Melbourne
- Melbourne Clarion