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“Average hotel but handy to amenities”
Review of Oaks on Market

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Oaks on Market
Ranked #91 of 159 Hotels in Melbourne
Perth, Australia
Level Contributor
193 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Average hotel but handy to amenities”
Reviewed October 30, 2012

We stayed for 2 nights at the Oaks. The best thing about it is that it is only a short walk from everything. We had a studio apartment which was small but adequate. There was once a washing machine in the bathroom but for some reason it has been removed.

Two things caused me to give the hotel an average rating. The first is that the onsite bar and tavern is very noisy, as is the night club located next door. Also, groups of people from both establishments often hang around outside the hotel smoking. It can be a little intimidating to enter or leave the hotel late at night when some of the groups are being particularly rowdy.

The second thing is that the buffet breakfast is awful. It consists of little more than overcooked bacon, eggs floating in water, cold scrambled eggs, a few other sides, a few box cereals and some tiny pastries. There is a pancake machine where you can make your own (why can't the hotel make them) but it was out of order. We only ate there once and skipped breakfast the second day.

If you do stay at the Oaks, make sure you have a room high up as the traffic noise and noise from the bars is very evident on the lower floors.

Room Tip: Ask for a room on a high floor to avoid the noise of the street and adjacent pub and club.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wisewoman0910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks on Market, responded to this review, November 6, 2012
Thank you for taking the time to once again review our property, we are pleased that you find our rooms adequate for your needs. We believe our apartments are well equipped and can cater for both the corporate and leisure markets; however unlike some of our other properties washing machines have never been part of the inventory of our rooms. We also believe that the R2 bar & restaurant located at the front of the hotel adds an extra value to our hotel by offering a variety of beverages, delicious meals and at time live entertainment to our guests. Indeed at times it can be noisy but never later than 10.00pm especially during special events such as the Spring Racing carnival; we have put very strict noise rules in place. Unfortunately we do not have any control on nearby businesses; however this is compensated by the perfect CBD location in one of the liveliest city in Australia. We hope to welcome you back again soon.
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1,176 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (244)
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Sydney
Level Contributor
57 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 29, 2012

While there was little wrong with this place it really felt like a renovated old office block!
This made some of the interior layouts a little unusual - and the 2nd bedroom quite pokey. Lousy water pressure and temperature control in the shower was a little irritating when you are trying to get organised for a 7am flight!
Otherwise clean, comfortable and great value considering you are a stone's throw from the heart of Collins Street

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MickeyTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks on Market, responded to this review, November 6, 2012
Thank you for taking the time to comment on your recent stay at Oaks on Market. It is pleasing to read that you found our hotel clean & comfortable, well located and of a great value. We look forward to welcome you back in the near future.
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Sydney, Australia
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed October 26, 2012

Stayed in a large studio room.

Room was huge, spotless and quiet - on the 11th floor.

Shower over 3/4 size bath but otherwise very spacious bathroom. Toiletries functional. Only minor complaint, no shower cap provided and only basic instant coffee and tea.

Full kitchenette facilities though I didn't use them. I imagine this would be perfect for a longer stay.

Didn't try hotel breakfast but cafe down the road is excellent.

Did eat at hotel restaurant for dinner and the crispy skinned salmon was superb.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mareazles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks on Market, responded to this review, October 28, 2012
Many thanks for taking the time to comment on your recent stay at Oaks on Market. It is great to read that you found your apartment spacious and spotless and you enjoyed a meal at our restaurant. We look forward to welcoming you back again soon.
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Hobart
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 23, 2012

Our number 1 concern with this hotel was lack of information in the room or from reception. We flew in on Friday afternoon to see Matchbox Twenty in concert. By 2:00am Saturday morning, my husband was sick with what we initially thought was food poisoning. He had stomach pain and was vomiting. I asked reception for the number of a doctor or clinic open on Saturday morning as the leaflet they gave us upon arrival provided none. They simply googled a couple of local medical centers - both of which weren't open. It took me two hours of ringing random doctors in the city until I eventually located a doctor who visits you at your hotel and bulk bills! My husband ended up in hospital for two days with a bowel obstruction which could have been fatal. We didn't call an ambulance immediately as we had no idea how sick he was. Surely other guests have need of a doctor occasionally. There was also no information on local pharmacies provided.

Aside from this problem, the hotel is modern, clean and in a good location. We didn't get to see our concert but next time we return to Melbourne I would probably still stay at Oaks on Market. But I'd do my research about local services first. We paid $185 for Friday night and $200 for Saturday night. We were also given a room with disabled facilities for some reason so no bath but nice large room & bed.

Room Tip: We requested a room with a view but got an apartment on the second floor with no bath (disabled room...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fiona O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks on Market, responded to this review, October 24, 2012
Thank you for taking the time to comment on your recent stay at Oaks on Market. We are very sorry to hear of your husband’s health issues during your visit to our hotel. Our policy for emergencies is, at guest discretion we recommend to call 000, however if the guest deems this not necessary we use the “Hotels Medical Services.” This office is manned 24/7 by a nurse. They initially consult with the guests and if necessary they despatch a doctor. This service is not bulk bill however we find very effective with assisting our guests. We apologise this was not communicated with you. Oaks Hotels and Resorts hopes to have the opportunity to welcome you back again in the future.
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Perth
Level Contributor
202 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed October 22, 2012

Stayed here again in September. Reasonable size rooms that are clean. Used restaurant for breakfast which was good quality and value. Recommended for those who want to be close to CBD with easy access to South Bank.

Room Tip: Keep clear of the elevators
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob6282
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks on Market, responded to this review, October 24, 2012
Many thanks for taking the time to comment on your recent stay at Oaks on Market. It is wonderful to read you found your room clean and our restaurant good value for money. We look forward to welcoming you back again soon.
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Raumati Beach, Wellington, New Zealand
Level Contributor
100 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed October 15, 2012

I stay at the Oaks on Market regularly, and have always found the service excellent, the apartments comfortable and well kitted out, you can actually cook in the kitchenette and there are enough utensils, cutlery and crockery to actually prepare and serve a meal.

The location is ideal for central Melbourne work or relaxation, tram stop almost on the doorstep.

The pool and gym are good.

He only minor downside is the guest laundry is deep in the basement - I prefer laundry facilities in the apartment.

Room Tip: Looking out over Market St, and away from the lift shaft.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShaneH13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks on Market, responded to this review, October 17, 2012
Many thanks for taking the time to comment on your recent stay at Oaks on Market. It is great to read that you regularly stay with us and find our service excellent and the apartments comfortable. We are glad you find the location ideal and we look forward to welcoming you back again soon.
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Sydney, Australia
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 13, 2012

The good: Room was spotlessly clean on arrival. Appears that it was repainted/refreshed recently, giving it a nice clean feel. Bar fridge was empty, which I find is excellent, as I hate having to empty it out to store my supplies. No noise from street or neighbouring rooms (but I did stay mid-week during a quiet period). Work desk was OK, but not suitable for long sessions with a laptop. Reasonable amount of spare power points, but a few more would be handy.

The ordinary: Shower is a “high efficiency” water economy type (understandable given the recent drought), but hardly conducive to a decent shower. Biggest problem is that the “hot/cold” labels on the tap are hard to read. Bed is too hard for my linking (but others might find it OK). Price/value is OK, but I paid corporate rates. No on-site parking. While not a problem the owners can fix, very poor 3G reception (to the point that it was unusable) for data when inside this building (road warriors should consider elsewhere). The A/C had a rattle in the duct somewhere.

Full retail rates would change the rating to below average value. (And why do they want my driver’s licence details when I use a traceable corporate account and they pre-charge my corporate card? Handing over driver's licence was a new first for me when travelling domestic.)

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WhyN0tMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCustomerFeedback, Guest Relations Manager at Oaks on Market, responded to this review, October 15, 2012
Thank you for taking the time to comment on your recent stay at Oaks on Market. It is great to read that you found your room clean and quiet. When our guests check in, we take a copy of their licence to make sure the correct guest is checking into the apartment. We apologise if this was not communicated with you clearly upon booking and we hope you will choose to stay with us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks on Market

Property: Oaks on Market
Address: 60 Market St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#62 Romantic Hotel in Melbourne
#66 Family Hotel in Melbourne
#66 Business Hotel in Melbourne
#81 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Oaks on Market 4*
Number of rooms: 280
Official Description (provided by the hotel):
Oaks on Market is a centrally located Melbourne accommodation, offering easy access to Melbourne's attractions: shopping, theatres, dining and entertainment, as well as proximity to the legal and financial precincts. Oaks On Market comprises 280 luxuriously appointed Studio, 1 and 2 bedroom fully self-contained apartments. All rooms have brand new 32-inch flat screen TVs, sofas and contemporary artwork. Some rooms have views over the Yarra River and guests can also enjoy individual stereo systems, climate control, access to the indoor heated lap pool, fully equipped gym, spa and sauna. ... more   less 
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Also Known As:
Oaks On Market Melbourne
Oaks On Market Hotel Melbourne

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