I did nor expect much so I was grateful for staying here as it more than met my needs. Apart from the downer of strict 3pm check ins and no lounge space to hang out on a cold winter morning (which helped turn my cold into a flu), this place was in a great location and the room was great.
My double bed room was extremely clean, if a little worn here and there. Firm bed, pillows with extra blanket in the cupboard. Huge bathroom with rails if you are a senior or need support. The double glass sliding glass windows cut down the noise from the street. Heater was wonderful during the coldest Melbourne winter day. TV screen big although my controls were a bit wobbly but worked fine after fiddling around.
Was great having the fridge, kettle and coffee machine as well. I'm not joking about getting the flu. I seem to have odd luck travelling. In London I sprained my ankle and in Melbourne my flue was awful and at one point I called an ambulance as I was choking to death. Guy downstairs helpful and I want to thank them. They are nice people. Yes, the reviews about thin staff are correct but if you have patience and don't act like like a reality tv star they always help you out. I cant relate to the negative reviews here, because for the price I think they are a great deal.
Location is the big issue for me. 6 minute walk to Southern Cross Station, where the airport Skybu leaves and arrives every 10 minutes 24/7. 5 minute walk to Bourke and Collins Streets with trams that take you to all the inner city sights. Near Victoria Markets, either walk or catch the tram from Williams Street, A line if cheap places to eat next door. Honestly, I'm not 25, so the location was wonderful.
Tips for staff? Find good coffee shops to recommend to guests on a map on the wall. Go to the tourism office and get some brochures for guests, A tram map will help new visitors. All this is useful when you have small staff and little time to chat to guests and builds rapport. Also, make deals with cafes, offer coffee vouchers for guests which will bring business to local places and that way what you don't offer which saves on the room cost, can still be offered to guests.
I will stay here again for sure. The negative criticism by some people here is way over the top for what this place is offering. The staff are really nice so there is no need to be a rude idiot. If you are on a budget, this place is excellent, safe, clean and does the job.
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- Also Known As:
- Sophia Hotel Melbourne