I can't say anything about the hotel as I didn't actually make it to the hotel.
I made an online booking and decided to call to confirm. The rude woman who answered the phone told me that the internet had overbooked. I tried to problem solve with her and she simply told me 'this is too complicated, I will cancel your booking with us and you can find somewhere else to stay'.
I cannot see how it could be my fault in any way that the internet had overbooked the rooms and she wouldn't even entertain discussing this with me. The booking was for the very next day.
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- Also Known As:
- Sophia Hotel Melbourne