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“An Insult on all levels” 1 of 5 stars
Review of Hotel Sophia

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Hotel Sophia
Ranked #131 of 156 Hotels in Melbourne
Hong Kong
Level Contributor
36 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“An Insult on all levels”
1 of 5 stars Reviewed August 22, 2013

Melbourne was completed booked out and my friend made a reservation in this pit.
Small rooms are not the issue, but stumbling over dirty linen bags in the lift, a generally not very clean environment especially the bathrooms, a closed restaurant on a Saturday, a dead rather seedy location and the most basic hotel I have ever seen made this a stay from hell. However, worst of all the staff. The short overweight Receptionist with long greasy hair was unhelpful, rude and generally incompetent. She referred to the Management who I demanded to speak to called Dimitrios as she was simply not interested to deal with customers. Half the time the Reception Counter was unoccupied and the apparent Manager was never available or present. Given the lack of any replies to any of the reviews here on Tripadvisor I must conclude that they simply do not care! And that certainly shows. To call this a hotel is simply an insult.

  • Stayed August 2013, traveled on business
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
6 Thank captainkirk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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529 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Sydney
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed August 20, 2013

More like a backpacker hostel with single rooms.
Tiny tiny room with a double bed.
Everything cut down in size due to the lack of space.
Creaky corridors as is the case with really old hotels.
The single lift just looks like it is ready to give way.
Cheap. Rooms functional despite micro size.
Quiet enough in the room I had though.
Staff friendly and efficient. Location ok, but more on city edge, but ok for Southern Cross.
Once is enough. (no pool or gym) Bathroom was good though.
4 stars is generous. (3.6 about right)

  • Stayed July 2013, traveled solo
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank StPatrickSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 14, 2013

Awesome location close to everything, friendly staff, great room with more extras than expected plus pub on site. Can't go past the $8 chicken parmy, chips and beer! Next time we're in Melbourne will definitely stay there again!

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank hallie81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 12, 2013

Stayed one night, room was fine, bed good. Bathroom tiles dirty with mould. On arrival staff refused to accept cash for the $150 bond they demanded, they debited $300 from our credit card by mistake, swiped it twice!! Didn't acknowledge their error until check-out time next day. Then told us that it could be 5 days before the bond was refunded to our account, saying that we should fax our bank directly to facilitate and expedite the process!!! Staff were ok to deal with on a personal level, but were obviously forced to follow very unreasonable management requirements.
We have travelled extensively in Australia and throughout the world and have never encountered such intransigent treatment. We will never stay here again and will advise friends and associates not to stay here also!!

  • Stayed August 2013
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Rahzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Melbourne hotels

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 9, 2013

I stayed in hotel Sophia this week just to attend a fair. I booked the hotel just looking for a clean place in a central location for someone who is not familiar with Melbourne. I booked the hotel and I liked at trip advisor after I had booked it and got worried that I would then be disappointed not able to sleep with terrible service. To my surprise I found a great little city hotel, walking distance to southern cross station and to the exhibition centre where I was meant to go. It was clean and modern way beyond my expectations, the fact you could make different teas and coffee, with milk and coffee maker was a bonus.. The bathroom was spotless with fresh clean towels, nice little soaps and even a bathrobe. The breakfast in the morning exceeded my expectations as to be honest ... Not sure that it is the fact I'm from Sydney where everything is overpriced I would have never ever beyond my wildest dream have ever been able to book a room so good with bfast for this price in the Sydney CBD. I u d'état and some people complain about the noise here.., but if you think that is going to be an issue just ask for a room that doesn't face the main road. After all you are in the Melbournes CBD. I did wait for about 2 mins for someone to come to reception when I arrived, but then again I realised I'm not staying in the park royal so I would recommend this to anyone who wants value for money.

  • Stayed August 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank vavila23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 30, 2013

Terrible, terrible service, terrible terrible food, terrible terrible room, still haven't received my deposit back after several months. Dirty, horrid, overpriced, depressing. DO NOT STAY HERE! You will walk out miserable and angry that you wasted your money.

Room Tip: Book another hotel
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  • Stayed June 2013, traveled with friends
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
5 Thank Anna7878
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 23, 2013

The rooms are disgusting - carpets are stained with bleach and the rooms are a headache to get into- the signs to ur room although it is small are not helpful. The staff are slow, unresponsive, and when my husband asked to get our bags out of reception they slammed the door in his face and we waited another 30 minutes to sum up the courage to ask for them again. The $150 charge they DEBIT from your card is a joke - It's a crap hotel and every other amazing hotel I've been to had only required a photocopy of the card for incidentals. The hot breakfast was disgusting. Bacon half cooked and u can hear the elderly cook screaming at another staff member - maybe that's how they talked to one another but very unprofessional and embarrassing to witness. Their aircons in the room are directly in front of your bed so you can't breathe if you wanted to sleep with it on - it gets so stuffy. Never again!

  • Stayed July 2013
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Steladeleon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sophia

Property: Hotel Sophia
Address: 277 King Street | Box 14116, Melbourne, Victoria 8001, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#102 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Sophia 4*
Number of rooms: 49
Reservation Options:
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Also Known As:
Sophia Hotel Melbourne

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