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“Disappointing”

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The Sebel Residences Melbourne Docklands
Ranked #29 of 142 Specialty Lodging in Melbourne
New Zealand
Level 3 Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Disappointing”
Reviewed May 31, 2007

The apartment itself is breathtaking!! The views from the 21st floor in this 3 bedroom, 2 bathroom apartment are amazing. Its just everything else that lets it down. Below are the list of bad expereinces:
1) Not ready for check in
2) Foxtel did not work (TV) asked several times to fix and never was
3) A glass table smashed - we were blamed even though the frame broke and we footed the full bill
4) Took 24 hrs for a cot to be delivered to the room
5) Service generally ordinary from most of the staff
6) Light fittings rattle when air-con on

Cheap fitout with small bedrooms. Good sized living room.

The Docklands are just out of the city. Plenty of good restaurants near by - recommend Medici. However incredibly windy location.

I would stay in the docklands again if on holiday but NOT for business. However would not stay here again

  • Stayed June 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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609 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Simplified) first
  • English first
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  • Any
English first
Boulder CO
Level 5 Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed February 27, 2007

We stayed in a 1 bedroom apartment on the 12th Floor. It had lovely views of the harbor, and is only 5 minute walk to Telstra Dome (for my first Australian Rules Football game) and 10 minutes to the CBD. There is a tram nearby, and they are doing lots of work to make the Docklands boardwalk a hip, up and coming place with nice restaurants.

I've enclosed photos. For the money, it can't be beaten. Clean, comfortable, and the check-in and check-out staff were very friendly. Free parking just downstairs. Washing machine and dryer, dishwasher and full kitchen.

There are only a few criticisms. The first is the design of the bathtub. The faucet is right in the middle and protrudes more than normal. If you're taking a shower, you tend to hit it with your knee. The second is the bare minimum of the necessities. For example, the fridge is a mid-size, but the space is for a large fridge. The dishwasher is a cheap one, as are the knives and cupboards. On the whole, small criticisms and it is a public apartment, so it's unrealistic to expect the quality of a house I'm buying.

All in all, it really made our week in Melbourne a very pleasant stay. Highly recommended.

  • Liked — Value, Location, Cleanliness
  • Disliked — A feeling of incompleteness. 80% there, but not 100% in the quality.
  • Stayed February 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
5 Thank MikeBoulder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 26, 2007

We were booked into a to bedroom apartment through the Mercure and were initially disappointed by a few things. First, the place is not easy to find, even for people who are familiar with Melbourne, ie the reception is very poorly sign posted and not easy to get to once you know where it is. Second, parking in most of the buildings (there are 4 or 5 seperate from each other) is difficult almost to the point of ridiculousness.

Once we got to the room, we found that both bedroom door handles were not even on the doors, thus leaving them unable to be closed at all, and the apartment was still in the middle of a maintenance period. This was brought to the attention of the duty manager (Wendy) who informed us that they were 100% full and she would see what could be done. She advised us to come back in a few hours. When we returned, we had been allocated a new room which was great. Only one bathroom ( the rate was reduced accordingly), but very big. It had nice furnishings and was well equipped for a self contained stay.

On our last night, management had left a bottle of wine in the room to make up for the initial problems. It didn't really, but it was appreciated.

The duty manager did all she could in a somewhat difficult situation and should be congratulated. The hotel has a pool and gym which are adequate. It is walking distance from the cbd (10-15 minutes) and has many shops nearby if you need food or groceries etc.

Stayed February 2007
Helpful?
4 Thank Sammath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 2, 2007

We stayed here recently over new years eve and found it terrible. They were nearly 2 hours late with our room, then lost the keys to it. When we finally were able to check in we were told we need a credit card, and the visa debit card was only acceptable to reserve the room and pay for it. I do not use credit cards, and had to get a friend to lend me thiers to check in. When we finally got into the room there were marks all over the carpet and walls, with towel rails ripped out of the walls in both bathrooms. Despite staying here for 4 nights, clean towels were not included. They offered us clean towels at an extra 25 dollars a night. When we went to reception to ask for directions there was only one lady at the counter, with a line of approximately 10 people cued up. Despite charging for new years eve as a peak time, they obviously do not put on the staff required. I will never stay here again, and strongly advise that if you are thinking of staying here, you think again.

  • Liked — location
  • Disliked — service
  • Tips/Secrets — Don't stay there
  • Stayed December 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank arfurcanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maidenhead, UK
Level 6 Contributor
522 reviews
193 hotel reviews
common_n_hotel_reviews_1bd8 390 helpful votes
Reviewed December 11, 2006

I stayed here in a 2 bedroom apartment.
Someone else booked it for me (I have since learned to be in control of my own bookings!) so I was expecting a hotel, not an apartment.

However, it appeared fine.
2 double bedrooms, mine a bit small, the other one a bit larger.
Bathroom seemed satisfactory, a washing machine and tumble drier came in handy as I could wash a few shirts.

Did not really use the kitchen, we soon found a good selection of restaurants along the waterfront, had a great Indian meal in particular. We also found an early opening cafe that did a good hot breakfast, so all in all did not need the kitchen, but long stayers here may find it very useful.

The lounge had a good waterfront view, attractive, and quiet. No noise disturbed me. The lounge was quite a nice place to sit, particularly in the evening, and look at the waterfront.

Service did not really come into it, we were taken up and shown the apartment on check in, and did not really see anyone after that. I departed very early, so left the key in the office.

I found, as others have said, that it was easy to get a taxi, or the tram stop was a short walk away.

All in all, a different experience to a standard hotel, which worked out quite well.

  • Liked — The view, selection of restaurants below
  • Disliked — size of my room
  • Stayed December 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank expectant customer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary
Level 4 Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed December 2, 2006

Hi,
We had 5 adults staying in a 2 bedroom in November. We thought the accommodation worked out very well. We had a great view of the water, with the floor to ceiling windows. Having two bathrooms allowed us to get ready quickly in the morning. The apartment that we had was quite modern with all of the items we needed in the kitchen, bathroom, etc. The only complaints I have which were minor were the extra bed brought in was not comfortable, the carpets were a bit dirty from wear (nothing a vaccuum could pick up) and the elevator was slow, but these are minor.
The Docklands is a huge development and there are a lot of restaurants at the bottom of the building and around. Therefore, it is easy to go out for a bit-to-eat.
The City Circle Free Tram is only a short walk away which makes it easy to connect with the rest of the city. After 6 pm when the free tram does not run, it is easy to take one of the other city trams. We stayed in the Fitzroy area on our return and would recommend this area....felt more touristy with lots of people around.

  • Tips/Secrets — look for a place with a good location
  • Stayed November 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelfamilycalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
2 reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed November 17, 2006

This Hotel is fantastic for families, the apartment has everything a family needs, washing machine, tumble dryer, all kitchen equipment plus more.

rooms are very clean, in fact spotless, easy walking distance to the city the free tram around the city, hope on/off to see all of Melbourne.

staff are fantastic always willing to help.

Great views of the city.

I fully recommend this hotel, 100% no problem at all

  • Liked — everything
  • Disliked — nothing
  • Tips/Secrets — try it you wont be Disappointed
  • Stayed October 2006, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank leip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Sebel Residences Melbourne Docklands

Property: The Sebel Residences Melbourne Docklands
Address: 18 Aquitania Way | Docklands, Melbourne, Victoria 3008, Australia (Formerly Grand Mercure Melbourne Docklands)
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 142 Specialty Lodging in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Sebel Residences Melbourne Docklands 4.5*
Number of rooms: 165
Official Description (provided by the hotel):
The Sebel Residences Melbourne Docklands are located at NewQuay with the tram by its door and within walking distance of Melbourne's central business district, Etihad Stadium and factory shopping outlets. ... more   less 
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Also Known As:
Grand Mercure Docklands Hotel Melbourne
Mercure Hotel Melbourne
Grand Accor Docklands

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