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“Started bad, got better”

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The Sebel Residences Melbourne Docklands
Ranked #28 of 153 Specialty Lodging in Melbourne
Reviewed February 26, 2007

We were booked into a to bedroom apartment through the Mercure and were initially disappointed by a few things. First, the place is not easy to find, even for people who are familiar with Melbourne, ie the reception is very poorly sign posted and not easy to get to once you know where it is. Second, parking in most of the buildings (there are 4 or 5 seperate from each other) is difficult almost to the point of ridiculousness.

Once we got to the room, we found that both bedroom door handles were not even on the doors, thus leaving them unable to be closed at all, and the apartment was still in the middle of a maintenance period. This was brought to the attention of the duty manager (Wendy) who informed us that they were 100% full and she would see what could be done. She advised us to come back in a few hours. When we returned, we had been allocated a new room which was great. Only one bathroom ( the rate was reduced accordingly), but very big. It had nice furnishings and was well equipped for a self contained stay.

On our last night, management had left a bottle of wine in the room to make up for the initial problems. It didn't really, but it was appreciated.

The duty manager did all she could in a somewhat difficult situation and should be congratulated. The hotel has a pool and gym which are adequate. It is walking distance from the cbd (10-15 minutes) and has many shops nearby if you need food or groceries etc.

Stayed: February 2007
4  Thank Sammath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 2, 2007

We stayed here recently over new years eve and found it terrible. They were nearly 2 hours late with our room, then lost the keys to it. When we finally were able to check in we were told we need a credit card, and the visa debit card was only acceptable to reserve the room and pay for it. I do not use credit cards, and had to get a friend to lend me thiers to check in. When we finally got into the room there were marks all over the carpet and walls, with towel rails ripped out of the walls in both bathrooms. Despite staying here for 4 nights, clean towels were not included. They offered us clean towels at an extra 25 dollars a night. When we went to reception to ask for directions there was only one lady at the counter, with a line of approximately 10 people cued up. Despite charging for new years eve as a peak time, they obviously do not put on the staff required. I will never stay here again, and strongly advise that if you are thinking of staying here, you think again.

  • Stayed: December 2006, traveled with friends
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8  Thank arfurcanberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 11, 2006

I stayed here in a 2 bedroom apartment.
Someone else booked it for me (I have since learned to be in control of my own bookings!) so I was expecting a hotel, not an apartment.

However, it appeared fine.
2 double bedrooms, mine a bit small, the other one a bit larger.
Bathroom seemed satisfactory, a washing machine and tumble drier came in handy as I could wash a few shirts.

Did not really use the kitchen, we soon found a good selection of restaurants along the waterfront, had a great Indian meal in particular. We also found an early opening cafe that did a good hot breakfast, so all in all did not need the kitchen, but long stayers here may find it very useful.

The lounge had a good waterfront view, attractive, and quiet. No noise disturbed me. The lounge was quite a nice place to sit, particularly in the evening, and look at the waterfront.

Service did not really come into it, we were taken up and shown the apartment on check in, and did not really see anyone after that. I departed very early, so left the key in the office.

I found, as others have said, that it was easy to get a taxi, or the tram stop was a short walk away.

All in all, a different experience to a standard hotel, which worked out quite well.

  • Stayed: December 2006, traveled on business
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4  Thank expectant customer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2006

Hi,
We had 5 adults staying in a 2 bedroom in November. We thought the accommodation worked out very well. We had a great view of the water, with the floor to ceiling windows. Having two bathrooms allowed us to get ready quickly in the morning. The apartment that we had was quite modern with all of the items we needed in the kitchen, bathroom, etc. The only complaints I have which were minor were the extra bed brought in was not comfortable, the carpets were a bit dirty from wear (nothing a vaccuum could pick up) and the elevator was slow, but these are minor.
The Docklands is a huge development and there are a lot of restaurants at the bottom of the building and around. Therefore, it is easy to go out for a bit-to-eat.
The City Circle Free Tram is only a short walk away which makes it easy to connect with the rest of the city. After 6 pm when the free tram does not run, it is easy to take one of the other city trams. We stayed in the Fitzroy area on our return and would recommend this area....felt more touristy with lots of people around.

  • Stayed: November 2006, traveled with family
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2  Thank travelfamilycalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 17, 2006

This Hotel is fantastic for families, the apartment has everything a family needs, washing machine, tumble dryer, all kitchen equipment plus more.

rooms are very clean, in fact spotless, easy walking distance to the city the free tram around the city, hope on/off to see all of Melbourne.

staff are fantastic always willing to help.

Great views of the city.

I fully recommend this hotel, 100% no problem at all

  • Stayed: October 2006, traveled with family
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2  Thank leip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2006

We booked directly with Mercure with two main conditions, firstly that we had a quiet room and secondly that we be close to a family member's apartment. Neither of these criteria were met. Our 1 bed apartment faced Nor-East and received all the traffic and train noise. Secondly our room was on the 20th floor and the family member's room was on the 8th floor, and with the security system we were unable to get to the 8th floor and they were unable to get to the 20th!

The 8th floor apartment was very nice and quiet. It faced South overlooking the water. So my recommendation is when booking make sure you are on the South side.

I would not recommend our style apartment for the infirm, there was a shower over the bath and the bath is extra high, so anyone elderly or infirm may have trouble getting in and out of the bath.
We often stay in apartments and for the same price there are better places to stay than the Mercure Dockside.

  • Stayed: September 2006, traveled on business
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15  Thank bligh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 7, 2006

We stayed at Docklands serviced apartments for 3 nights, I was able to get a good deal directly through Accor. In preparation for the trip I scoured the net for pictures of the apartments to help my 4 year old get into the holiday spirit. I booked the Grand Mercure Docklands serviced apartments, so every website showed a particular building, a particular apartment and stated the same inclusions eg a bath . However, when we arrived we were directed to a different building, the Condor, and our apartment had no bath! I then realised that Docklands serviced apartments and the Grand Mercure were the same thing- they are advertised as separate accomodation suppliers.
This minor dissappointment aside, our time spent here was enjoyable. We were on the 12th floor and the apartment itself did not dissappoint with a separate bedroom, lounge/dining area, full kitchen, shower/toilet, laundry cupboard and mini balcony. The windows were almost floor to ceiling and the floorboards made a huge impact on my 8 month old sons ability to move around.
Our view was of the city. It was particularly spectacular(and romantic) at night.
The Condor is closest to the city and separate to the cluster of three buildings commonly shown when googling 'Docklands'. The advantage of this was that it was quieter and closer to the trams.
We enjoyed dinner at the Vic steakhouse which offered a childrens menu as well, but the far area of Docklands (Starbucks end) was like a ghost town. Hopefully this is due to its newness as its a lovely area.
We will definitely stay there again as it was comfortable and only a short tram ride to most of Melbournes attractions.

11  Thank kulogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Sebel Residences Melbourne Docklands

Address: 18 Aquitania Way | Docklands, Melbourne, Victoria 3008, Australia (Formerly Grand Mercure Melbourne Docklands)
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 153 Specialty Lodging in Melbourne
Price Range: $120 - $280 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Sebel Residences Melbourne Docklands 4.5*
Number of rooms: 165
Official Description (provided by the hotel):
The Sebel Residences Melbourne Docklands are located at NewQuay with the tram by its door and within walking distance of Melbourne's central business district, Etihad Stadium and factory shopping outlets. ... more   less 
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Also Known As:
Grand Mercure Docklands Hotel Melbourne
Mercure Hotel Melbourne
Grand Accor Docklands

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