We were booked into a to bedroom apartment through the Mercure and were initially disappointed by a few things. First, the place is not easy to find, even for people who are familiar with Melbourne, ie the reception is very poorly sign posted and not easy to get to once you know where it is. Second, parking in most of the buildings (there are 4 or 5 seperate from each other) is difficult almost to the point of ridiculousness.
Once we got to the room, we found that both bedroom door handles were not even on the doors, thus leaving them unable to be closed at all, and the apartment was still in the middle of a maintenance period. This was brought to the attention of the duty manager (Wendy) who informed us that they were 100% full and she would see what could be done. She advised us to come back in a few hours. When we returned, we had been allocated a new room which was great. Only one bathroom ( the rate was reduced accordingly), but very big. It had nice furnishings and was well equipped for a self contained stay.
On our last night, management had left a bottle of wine in the room to make up for the initial problems. It didn't really, but it was appreciated.
The duty manager did all she could in a somewhat difficult situation and should be congratulated. The hotel has a pool and gym which are adequate. It is walking distance from the cbd (10-15 minutes) and has many shops nearby if you need food or groceries etc.
- Official Description (provided by the hotel):
- The Sebel Residences Melbourne Docklands are located at NewQuay with the tram by its door and within walking distance of Melbourne's central business district, Etihad Stadium and factory shopping outlets. ... more less
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- Also Known As:
- Grand Mercure Docklands Hotel Melbourne
- Mercure Hotel Melbourne
- Grand Accor Docklands