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“Mecure Docklands Melbourne”

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The Sebel Residences Melbourne Docklands
Ranked #31 of 137 Specialty Lodging in Melbourne
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Mecure Docklands Melbourne”
Reviewed June 19, 2013

Location was good in relation to event we were attending. Appartment was a little tired - marked walls requires at least a paint in the main areas.

Accomodated us for the one night but wouldn't book a long term stay there.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
2 Thank Chandon_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at The Sebel Residences Melbourne Docklands, responded to this review, July 11, 2013
Thank you for staying at Grand Mercure Docklands. Guest reviews enable us to monitor our standards so I appreciate you taking the time to post your thoughts on Trip Advisor, as I will now be able to review your comments with our team.
We look forward welcoming you back to Grand Mercure Docklands on any future visits you may make to Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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607 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Korean first
  • Spanish first
  • Any
English first
Level 5 Contributor
53 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed June 15, 2013 via mobile

Stayed at docklands with work mates for a footy weekend. Apartments with in strolling distance to ethiad and many restaurants. Apartments big enough for 4. great facilities awesome views had everything we needed for the weekend. Conveniently located above IGA and a bottle shop. Recommended for anyone looking for self contained accommodation in docklands.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Holidaybugaustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at The Sebel Residences Melbourne Docklands, responded to this review, June 16, 2013
Thank you for staying at Grand Mercure Docklands. I am happy to hear that both you and your friends enjoyed your stay and thank you for your positive comments.
We look forward welcoming you all back to Grand Mercure Docklands on any future visits you may make to Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Accrington, Lancashire
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 14, 2013

We arrived in Melbourne to visit our daughter who was on a 12 month visa. Couldn't get into the room for 4 hours but on the positive side we were upgraded to a 2 bed apartment so it meant our daughter could have her own room for the week. Our apartment was on the 22nd floor with fabulous views over the dock and surrounding area. Melbourne is a compact city so although the apartments are not central nowhere is too far away. The free tram runs daily and stops nearby. We had a great stay and would recommend these apartments to anyone. Downside for us was that the free Wi-Fi was only available at reception NOT in the apartment but that was a small price to pay for such a great place.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Majorette_Mamma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at The Sebel Residences Melbourne Docklands, responded to this review, June 16, 2013
Thank you very much for your comments and we are glad to know that you enjoyed your stay with us. I am happy to hear that you were upgraded and that you enjoyed both the space and the views of the surrounding area.
We look forward welcoming you back to Grand Mercure Docklands on any future visit you may be making to Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 12, 2013

Great place and the staff were excellent at reception.
Allowed us early check-in which was so helpful after arriving by plane.
Recommend the Grand Mercure to all for convenience and easy tram access to the city.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank portarthurvillas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at The Sebel Residences Melbourne Docklands, responded to this review, June 16, 2013
Thank you for choosing to stay at Grand Mercure Docklands. We were delighted to note thay you had enjoyed your stay and thank you for your feedback about our staff; it's always a pleasure to receive positive feedback. Your comments will be shared with all our team.
Guest reviews enable us to monitor our standards and we look forward to welcming you back to Grand Mercure on ant future visits you may make to Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago
Level 6 Contributor
163 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed June 12, 2013

This hotel is completely out of the way if you are visiting Melbourne. The rooms are pretty small for serviced apartments. They are all chopped up and there is just not enough room to fit a bedroom, living room, dining room, kitchen, bathroom,and outside deck in such a small space. It all feels very clostrophobic! The gym is ridiculously small (i.e. fits into one of the aforementioned rooms), even by hotel standards. At least, they are clean and tastefully decorated, since the place is brand new. But I wouldn't stay there again.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laurent L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at The Sebel Residences Melbourne Docklands, responded to this review, June 16, 2013
Thank you for staying at Grand Mercure Docklands and for taking the time to post your review on Trip Advisor.
Guest reviews enable us to monitor our standards and I am happy to hear that you found the room clean and tastefully decorated.
My apologies that you found the room too small however all our apartments do vary in size. Please come via myself when you next require accommodation in Melbourne and I'll ensure we allocate a larger apartment for you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth Australia
Level 6 Contributor
110 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 6, 2013

This is a nice apartment style hotel , i had a 1 bedroom apartment, and it was very nice, well appointed.
But the downside to this stay is the construction happening ALL around this hotel. The noise is unpleasant and constant.
If i had a choice i would stay here , but only once the construction has been completed, but this looks to be some time away.

Room Tip: maybe wait until the construction is complete, my apt on lvl 1 was nice, but noisey
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank THE_SHEV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at The Sebel Residences Melbourne Docklands, responded to this review, June 11, 2013
Thank you for choosing to stay at Grand Mercure Docklands and thank you for your positive feedback about the apartment that was allocated to you.
I'm sorry to hear about the construction noise from the neighbouring building but I'm happy to say that this will be all over shortly.
We look forward welcoming you back on any future visits you may make to Melbourne.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bundaberg, Australia
Level 5 Contributor
74 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed June 6, 2013

We booked a 2 bedroom aprtment at Grand Mercure Apartments Docklands. We had wanted an apartment but didnt realise we would be put in a building not even close to the Mercure building or reception. We arrived in the dark and then was sent walking in the dark to find another building in which are apartment was in. It was a lovely apartment in what seemed like a residential unit block. We had no help from reception at all during our stay and as a visitor to the city this was not great. We managed to get around but some friendly advice may have been helpful. It was almost impossible to get a taxi and we had to ring and book one each time which cost extra money.
Even though the room was great and there were restaurants within walking distance I wouldnt come back to stay here. It didnt feel like we were on holidays. There is a fantastic IGA store nearby and without them this trip would have been a total disaster.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick S, Manager at The Sebel Residences Melbourne Docklands, responded to this review, June 11, 2013
Thank you for choosing to stay at Grand Mercure Docklands.

Guest reviews enable us to monitor our standards so I appreciate you taking the time to post your review on Trip Advisor.

It is only through constructive feedback such as yours that we are able to improve our service standards. Please accept my apologies that you were not escorted to your apartment or not given any directional advice during your stay.

Please come via myself if you are next deciding to travel to Melbourne and I'll ensure we look after you.
We look forward welcoming you back to Grand Mercure Docklands.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Sebel Residences Melbourne Docklands

Property: The Sebel Residences Melbourne Docklands
Address: 18 Aquitania Way | Docklands, Melbourne, Victoria 3008, Australia (Formerly Grand Mercure Melbourne Docklands)
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #31 of 137 Specialty Lodging in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Sebel Residences Melbourne Docklands 4.5*
Number of rooms: 165
Official Description (provided by the hotel):
The Sebel Residences Melbourne Docklands are located at NewQuay with the tram by its door and within walking distance of Melbourne's central business district, Etihad Stadium and factory shopping outlets. ... more   less 
Reservation Options:
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Also Known As:
Grand Mercure Docklands Hotel Melbourne
Mercure Hotel Melbourne
Grand Accor Docklands

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