My family and I, altogether 6 of us, had booked the apartment half year ahead. My dad had expected the apartment's authorities to arrange two rooms which is next to each and other for us, since we had booked the apartments so early. However, it end up we have to walk to and fro from my room to my parents room for the next six days. My dad was very dissatisfied with their poor service which caused us so much problems. What's more was that one of our apartments air conditioning wasn't working properly and the whole room was so warm and humid and when we complaint to the apartment's authorities, their answer was the mechanic had left so we had to wait until the next day. Luckily the air conditioning start to get cooler after working for an hour. This has fully shown that this apartment is totally lack of maintenance and the whole room with three air conditioning only use one remote to control three of them. We were so sick of that apartment. Things get worst when we discover both of our apartments room is surrounded with musty and pungent sweaty smell which make us very uncomfortable. Besides, the cook stove they provided, again wasn't working properly, it took my mum an hour to boil us 4 eggs for breakfast. The facilities that this apartment provided was next to another building, which wasn't very convenient for the travellers to do their washing, go for a swim or gym. The location from one side wasn't very good because it's near to the tram rail and you will listen the tram pass by very frequently and the other side of the building is near to a garbage collect point, where the garbage car will do their job early in the morning about 6am to wake you up and spoil your mood. We would have change a place to stay if we had a choice, but it was peak time to travel in Melbourne and it's very hard to find a new hotel or apartment nearby for us to stay for six days so it end up we stayed here for a terrible six days, therefore we will never ever stay in this apartments again whenever we travel to Melbourne and will therefore not recommend it to anyone that we know to live there. After bad mouth about this apartment, I do have one thing that I feel quite good about this apartment, is that it's location is very near to Melboune city centre and you probably can get to any places within few minutes of walking. This is the one and only thing that make me feel good about it. That's all, hope you can make a brilliance choice before you book this not very friendly apartment.
- Official Description (provided by the hotel):
- Located on Swanston Street, Arrow on Swanston offers comfortable, convenient and value for money serviced apartments ranging from studio, one and two-bedroom apartments to fit the single traveller, couple or the family. Our self-contained 3.5 star self-rated serviced apartments are fully furnished with modern amenities to suit your needs. Arrow on Swanston is perfectly situated in the heart of Melbourne, surrounded by entertainment, tourist attractions and sporting venues. Having tram stops just outside our doorstep allows easy access to anywhere in Melbourne. ... more less
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- Also Known As:
- Arrow On Swanston Melbourne