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Reviewed January 19, 2020

Overall it was OK. The bed was cosy. Shower and toilet were in a ridiculous location, the shower also smelt like old towels. The couch was falling apart, dust lined the floors. Service from the workers was fantastic. Just really needs a huge update/clean. Good to stay at if your not planning to spend a lot of time in there.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jenny E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksOnCollins, Front Office Manager at Oaks on Collins, responded to this reviewResponded 4 weeks ago

Dear Jenny E,
I am most disappointed to read that your stay with us did not meet your expectations.

Our cleaning staff and front office staff aim to offer exceptional standards and clearly that has not happened on this occasion. I appreciate your feedback as this will no doubt allow us to continue to improve our standards and level of service.

I do hope that you will reconsider staying with us again as I can assure you that your recent experience is not indicative of the level service we aim to deliver.

Please do not hesitate to get in touch should you have any queries.

Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

last minute decision to go have stayed there before rang and booked over phone easy enough
check in ok room good bathroom a little small but clean bed was good overall good experience more than happy to stay again

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank brettric2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksOnCollins, Front Office Manager at Oaks on Collins, responded to this reviewResponded 4 weeks ago

Dear Brettric2019,
We appreciate you taking the time to comment and review Oaks on Collins.
It's great to hear that you had a fantastic stay with us and you were able to enjoy all the amenities that our rooms have to offer.
We hope to welcome you back next time you are in Melbourne.
Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020

Overall the room was great - great location, clean and am rating this poor only because we did not have a window and was advised on location there is not window but can upgrade. This is a very important description of a room and should have been advised prior to arrival that this room has no window!

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank yvonnequaresima
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksOnCollins, Front Office Manager at Oaks on Collins, responded to this reviewResponded 4 weeks ago

Dear Yvonnequaresima,
Thank you for taking time to post your comments on Trip advisor. We are pleased to read that you found the location was convenient and the room was great. As you were allocated to a studio room which is the basic room of the hotel and these studio room are sold as internal room which is away from city lights. For only a slightly higher rate, our studio executive apartments either have a view over Collins Street or have a balcony over St James lane at the rear of the building. Please accept my sincere apologies for not being able deliver our usual standards up to your expectations. Therefore, I have addressed your comments with my team.
We hope you give us an opportunity to change your mind from a "Don't" to a "Do"
Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2020

Whilst the hotel was in a great location, the room was tired. The couch was very worn and the bathroom had some spots of mould. I didn’t realize that there was no servicing of the room included, which meant we ran out of things and the bins weren’t emptied. The staff were helpful and we could fix all these things up - just would’ve been better not to have too.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jane B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksOnCollins, Front Office Manager at Oaks on Collins, responded to this reviewResponded 4 weeks ago

Dear Jane B,
Thank you for posting your comments on Trip advisor.
Although I am pleased to hear that you found the hotel staff was great and helpful it is disappointing to read that your stay did not meet your expectations. Our cleaning staff aim to offer exceptional standards and clearly that has not happened on this occasion. I appreciate your feedback as this will no doubt allow us to continue to improve our standards and level of service.
I do hope that you will reconsider staying with us again as I can assure you that your recent experience is not indicative of the level service we aim to deliver.
Regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2020

Stayed for two nights and found the place fantastic. The room was equipped with a microwave, and other cutlery/ stuff. It was great as the flight got pretty delayed and having a microwave in the room was handy to heat the dinner. Location is great and can walk to eateries/ restaurants. Wonderful service. Thanks.

Room tip: Equipped with microwave in the room
Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
Thank Our_travels_around
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksOnCollins, Front Office Manager at Oaks on Collins, responded to this reviewResponded January 21, 2020

Dear Our_travels_around,
We appreciate you taking the time to comment and review Oaks on Collins.
It's great to hear that you had a fantastic stay with us and you could enjoy all the facilities that our rooms have to offer. Also, enjoyed the location as it is in close proximity to great local conveniences.
We hope to welcome you back next time you are in Melbourne.
Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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