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“Low maintenance after the entrance”
Review of Oaks on Collins

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Oaks on Collins
Ranked #127 of 160 Hotels in Melbourne
Reviewed November 23, 2013

Friendly and professional staff with a great meet and greet entrance. The room looks ok to start but at night the truth is discovered. If the air-conditioning is set below 28 C it starts to drip condensation inside the front door. Maintenance advised the temperature setting while we we out for some hours would fix the problem and it was only temporary. What an Ozzie con from my own countryman. Should have detected the 'I will tell you anything to get out of here service' excuse by noticing the 10 cm of rotting at the bottom of the door. House staff tried to help with extra towels to soak up the water overnight but no alternate rooms were available (?). When the only window opens onto an internal corridor you need air-conditioning in a musty smelling room.

Room Tip: Check the room and bathing facilities carefully. Don't be taken in with flash but old interior d...
  • Stayed: November 2013, traveled with family
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1  Thank Ian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCollins, Manager at Oaks on Collins, responded to this reviewResponded November 26, 2013

Dear guest

Thank you for your feedback.

It is pleasing to hear that you found our staff friendly and professional - Your kind comments have been forwarded to our front desk team.

However it is extremely disappointing to hear about the maintenance issue with the air conditioning in your room – Please accept our sincere apologies for the inconvenience caused and rest assured that your feedback has been discussed with our Maintenance Manager and adequate steps have been taken to curtail a reoccurrence.

We have been fully booked for most of the month and that may have been a reason as to why you were unable to be moved.

Again, please accept our sincere apologies for the inconvenience caused and we hope we have the opportunity to welcome you back on your next visit.

Regards
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed November 20, 2013

We went to Melbourne for a long weekend back in September and needed accommodation reasonably handy to the main shopping streets and restaurants. Handy to trams, rail and buses if utilising the excellent public transport system. Oaks on Collins filled the bill and the price was excellent for the value. We had a studio room, well appointed and very clean. Staff were helpful and efficient at all times as was the front desk. We will use this hotel again for our next shopping trip to Melbourne.

  • Stayed: September 2013, traveled as a couple
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1  Thank pkjdudding
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCollins, Manager at Oaks on Collins, responded to this reviewResponded November 26, 2013

Dear guest,

Thank you for your feedback. We are delighted that you enjoyed your stay with us.

It is pleasing to hear that you found our staff helpful & efficient and the room very clean – Your kind comments have been forwarded to our front desk and housekeeping teams with thanks.

We look forward to welcoming you back to the Oaks on Collins on your next visit.

Regards
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2013

Booked in, entered room, that night I was on the web looking for alternative accommodation. Seriously who designed the bathroom? Full glass wall facing the room so a light in the night lights up the whole room, the toilet right next to the glass wall which is right next to the bed (can on the bed with feet in the bathroom), no shelf in the bathroom (stuff goes on floor or back out in the room), a shower curtain (am I in a youth hostel?). a/c looks like it's 10 years old and gungy, one of the most depressing drab colour schemes I've seen. thankfully there are desks in front of the balcony door or I might be jumping off it.

Room Tip: Tip to choose a good room? Choose it somewhere else.
  • Stayed: November 2013, traveled on business
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Thank Edge407
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCollins, Manager at Oaks on Collins, responded to this reviewResponded November 26, 2013

Dear guest,

Thank you for your feedback. Please accept our sincere apologies for the inconvenience caused.

For your reference we do have rooms with different configurations including ones with larger bathrooms and our shelves are actually concealed behind the mirror unit;it is quite unfortunate that you did not like our classic colour scheme.

We do hope that you give us the opportunity to welcome you back again.

Regards
Management

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Reviewed November 13, 2013

My friend and I stayed at Oaks between the 6th and 9th of November. We were out most the days and nights, only in our room when we needed to sleep. We stayed in the "Sky Suite" which didn't really live up to the expectations. The good sides were, the room was very clean and the beds were so comfy! We had a very large balcony but had views of an office block. The aircon we had was good as well as the large plasma TV moutned on the wall infront of our King bed. We did have a private internal staircase to walk up (which wasn't very far) but with heavy luggage it could be. The gentleman at the desk was very helpful escorting us to our rooms while carring our baggage up the stairs. (To the people who say they had to hall luggage up those stairs, it doesn't hurt to ask!)

Unfortunatley I have more worse things to say than good. The elevators were extremely noisy non-stop. From looking at the reviews I expected a small bathroom, what we got was a closet. The bathroom sink had no where to put your toothbrush (there is a cabinet above the toilet with toiletpaper, facewashers ect). The shower head had terrible pressure and heating.The nozel on the showerhead spurted everywhere, this made it difficult to shower without wetting your hair. The cupboards above our "Kitchen" sink we couldn't reach. Walls had scratch and dirt marks on them from what looks like shifting furniture.

While staying at the Oaks we did have a fire in the morning. We had to go down 18 or more flights of stairs. The staff were very friendly and helpful with that matter keeping everone calm. Overall the thing I liked the most about the Oaks was the beds and the location. Being my first time in Melbourne I wouldn't stay here again as I have seen better value for money.

Hope this helps for people who want the sky suite!

  • Stayed: November 2013, traveled with friends
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Thank Dayna H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCollins, Manager at Oaks on Collins, responded to this reviewResponded November 14, 2013

Dear guest

Thank you for your feedback.
It is pleasing to hear that you found our staff very helpful, rooms clean and beds comfy - Our front desk and housekeeping teams receive numerous accolades on a daily basis for their service and your kind feedback has been passed on to them.
However it is disappointing to hear about your unhappiness about the bathroom, pressure and heating – We do have Rooftop Apartments which are configured with larger bathrooms as well so do ask for them on your next visit.
We do look forward to welcoming you back soon.

Regards
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2013

we had a room that seemed like furniture was missing due to dents in the carpet where it used to be. When we got back to our room late at night there were two moths flying around. During the night they crawled all over us and flew in to my ear. Large bathroom with toilet squashed in to the corner. the hand basin had no where for you to even put your toothbrush. Bally White Doona cover on the bed which looked terrible. No concierge when you need. have to carry cases up stairs at the entry with no help.
Never stay here again

Room Tip: just don't stay there
  • Stayed: November 2013, traveled on business
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Thank lynd132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCollins, Manager at Oaks on Collins, responded to this reviewResponded November 14, 2013

Dear guest
Thank you for your feedback.
It is unfortunate that you saw dents in the carpet but I can assure you that all furniture is present in the rooms, some of our long staying guests on occasion move furniture around so this may have happened.
Based on the layout you have described it appears that you stayed in one of rooms with a balcony and the door being left open may have caused them to come in.
All our bathrooms have built in cabinets for storage which is behind the mirror.
We hope we have the opportunity to welcome you back again.

Regards
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2013

Stayed 2 nights during the spring racing carnival. found it close to shopping and transport. Impressed by the kitchen facilities and did make use of them. However the TV was at a strange angle which made TV viewing while in bed extremely difficult. Bathroom amenities were sufficient. Room cleaned when l returned each day. Enjoyed my stay and will return. Guests letting their doors slam closed was annoying.

Room Tip: Try and get room with kitchenette facilities.
  • Stayed: November 2013, traveled with friends
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Thank Juda_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCollins, Manager at Oaks on Collins, responded to this reviewResponded November 10, 2013

Dear guest

Thank you for your feedback.
It is pleasing to hear that you had an enjoyable stay.
All our rooms have kitchen facilities which is one of the unique features of this hotel and one of the many reasons we have so many return guests.
We look forward to welcoming you back on your next visit.

Regards
Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 5, 2013

I would highly recommend NOT staying at this hotel! I recently stayed here for 2 nights in October 2013 and while I was out for the day with the people I stayed with some newly purchased clothing items were taken from my room. I informed reception of this and over the next 2 weeks had to ring them continuously to ensure it was being chased up. Never once did they contact me in regards to the items although I was told many times I would receive a call back. After calling continuously it was determined the hotel had done everything they could and my clothes have obviously just vanished. Those contracted to the hotel had been questioned but surprisingly have said that no items were thrown out or stolen. Thanks for putting a big downer on what should have been a great weekend!

  • Stayed: October 2013, traveled with friends
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2  Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OaksCollins, Manager at Oaks on Collins, responded to this reviewResponded November 10, 2013

Dear Guest
Thank you for your feedback.
Please accept our sincere apologies for your loss.
As per the discussion had an exhaustive investigation was conducted but to no avail and the recommendation was made for a police report be filed and all assistance would be given to them.
This is an extremely unusual occurrence as we have an excellent security key system and cameras located in the building. We work diligently to ensure that all our staff are trained in the correct procedures as well as there being an extensive hiring process to ensure that these type of incidents do not occur.
We hope that this incident did not mar what was an otherwise pleasant stay and hope we have the opportunity to welcome you back.
Regards
Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks on Collins

Address: 480 Collins St, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#104 Luxury Hotel in Melbourne
Price Range: $104 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Oaks on Collins 4.5*
Number of rooms: 271
Official Description (provided by the hotel):
Oaks on Collins is located in the heart of Melbourne’s business and financial centre, opposite Rialto Towers. Just outside the door is the city’s vibrant entertainment, restaurant, and shopping precinct, while Bourke Street, Southgate, the Crown Entertainment complex and Telstra Dome are a short stroll away. ... more   less 
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Also Known As:
Oaks On Collins Street Hotel Melbourne
Oaks On Collins Street Melbourne
Oaks Collins
Oaks Hotel Melbourne
Oaks Melbourne

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