We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautifully refurbished, pathetic air conditioner wasn't even turned on on arrival 4 hrs later still hopeless no vent system in ”
Review of Quest Docklands

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Quest Docklands
Ranked #22 of 160 Hotels in Melbourne
Certificate of Excellence
Sydney
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Beautifully refurbished, pathetic air conditioner wasn't even turned on on arrival 4 hrs later still hopeless no vent system in ”
Reviewed February 21, 2013

Reception just seem to go through the motions on checkin. Although we requested a view we ended up looking straight at the stadium with building work to the right . The rooms ( we have a two bedroom apartment ) are beautifully furnished. It was disappointing that on arrival the room wasn't even air conditioned ( I'm sure to keep costs down) 4 hrs later after turning it on and closing all the shades it still is warm , this has killed the experience as the bedrooms barely get cool . For the cost I would not come again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morallyjust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_QDocklands, General Manager at Quest Docklands, responded to this review, August 15, 2013
Dear Morallyjust,

Thank you for taking the time to relate your recent experiences during your stay at Quest Docklands. I am happy to report all the apartments at Quest Docklands have been wonderfully refurbished and I appreciate you sharing your positive comments on your apartment new layout and design.

Quest Docklands is always appreciative of our guest’s feedback so we can continuously strive towards meeting all of our guest’s expectations.

Thank you for your advice on the functionality of the air conditioning in your initial apartment your were allocated. I'm glad that we were able to rectify the issue by providing you a room move to another two bedroom apartment. Unfortunately from time to time air conditioning units fail unexpectedly, and I am happy to report this unit has now been replaced.

In regards to those personnel concerned with the unprofessional service you received on arrival, they shall be counselled on their actions and provided with additional revised training so they may perform their duties to the standards Quest Docklands strives to achieve.

Again, Thank you for taking the time to review Quest Docklands on Tripadvisor.
I look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

604 reviews from our community

Traveler rating
    317
    235
    38
    11
    3
See reviews for
117
196
26
198
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Adelaide, Australia
Level 5 Contributor
69 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 25, 2013

Hunting for suitable accommodation during the Australian Open is not easy. The Dockland Quest ticked plenty of boxes for us. It was top quality, reasonably priced and on the Australian Open Tennis Shuttle tram route [Route 70]. Service was excellent. Nothing was too much trouble. The one bedroom apartment [with balcony] was spacious, clean, smartly presented and decked out with all that anyone could want including a fully equipted kitchen space with full-sized refrigerator, dishwasher and microwave. The living space was comfortable with a panel TV [including plenty of Foxtel]. Bedroom too was very comfortable with a blockout blind. Air conditioning was operated and controlled from within the apartment. Windows [and the sliding door to the balcony] too could be opened for fresh air. The bathroom was excellent with plenty of hot water, good pressure, quality toiletries and fluffy towels. Staff were professional, friendly, helpful and client-oriented. Reception service was available 24/7. We were very happy with our stay at Quest Docklands.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Enj0yers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_QDocklands, General Manager at Quest Docklands, responded to this review, August 15, 2013
Dear Enj0yers,

We would like to thank you for taking the time to review your recent stay with us at Quest Docklands and for letting fellow travellers know about the great facilities and services we have to offer as well as our fantastic location.

We pride ourselves on offering excellence in guest services and I am pleased to hear that you enjoyed your Quest experience from the beginning all the way through to departure!

We would like to thank you once again for your review and look forward to welcoming you back to the hotel in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Melbourne hotels
Docklands
Peppers Docklands
Peppers Docklands
#25 of 160 in Melbourne
947 reviews
Southbank
Quest on Dorcas
Quest on Dorcas
#18 of 160 in Melbourne
474 reviews
Central Business District
Alto Hotel on Bourke
Alto Hotel on Bourke
#11 of 160 in Melbourne
1,517 reviews
Show Prices
Show Prices
Show Prices
Docklands
The Sebel Melbourne Docklands
The Sebel Melbourne Docklands
#56 of 160 in Melbourne
670 reviews
Central Business District
The Sebel Melbourne Flinders Lane
Docklands
Travelodge Hotel Melbourne Docklands
Show Prices
Show Prices
Show Prices

Been to Quest Docklands? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Quest Docklands

Property: Quest Docklands
Address: 750 Bourke Street | Docklands, Melbourne, Victoria 3008, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Kitchenette Room Service
Hotel Style:
#21 Luxury Hotel in Melbourne
#35 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quest Docklands 4*
Number of rooms: 133
Official Description (provided by the hotel):
Quest Docklands Serviced Apartments. Our hotel accommodation in Docklands is located next door to the Etihad Stadium, minutes from Southern Cross Station, Melbourne's Southbank precinct, Crown Casino, Melbourne Convention Centre and the heart of Melbourne's CBD.Quest Docklands feature 133 non-smoking serviced apartments in Docklands, Melbourne. Each apartment offers kitchen and laundry facilities with individually controlled reverse cycle air-conditioning. For the traveler who needs to stay in touch, our Docklands hotel accommodation feature WiFi internet access, direct dial phones with voice-mail, LCD televisions with Foxtel connection and DVD players to keep you entertained.Our accommodation has comfortably appointed one, two and two bedroom executive serviced apartments that feature separate living and dining area that extend out on to a balcony and iPod dock for your enjoyment. Quest Docklands Serviced Apartments is the ideal alternative to hotel style accommodation and offers daily In Room Dining options, 10 charge back restaurants and a business centre. Other features of the property include on site car parking (subject to availability. Quest Docklands also offers a fully equipped conference room for all of your meeting and small conference / seminar / training requirements. Catering can be arranged and parking is available for conference delegates at Etihad Stadium.For your convenience and peace of mind, secure on-site car parking** is available, charges apply. Perfectly located in the heart of Docklands Melbourne, a leisurely stroll from top eateries, Quest Docklands is your complete Melbourne accommodation solution. **Car parking is subject to availability and is offered on a first in first served basis, upon reservation. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Priceline, Travelocity, TripOnline SA, Ctrip TA and HotelQuickly so you can book your Quest Docklands reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Quest Docklands Melbourne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing