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All reviewscity roadthese apartmentsepic apartmentscrown casinogreat locationbedroom apartmentsouth bankminute walkgreat apartmentwashing machine and dryerwalking distancewell equipped kitchenconvenience storefloor to ceiling windowslaundry facilitiesfull kitchenmain bedroom
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Reviewed October 1, 2013

These apartments are really great. They offer heaps of space and are really clean. They are also very close to all the action. We have now stayed there three times and it is our only choice now when in Malbourne. The rooms are large and there is plenty of room for the kids to move around. Love them.

Room Tip: The views from all the rooms are great and they are nice and quiet.
  • Stayed: September 2013, traveled with family
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Thank Wenkrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne04, Manager at Melbourne Short Stay Apartments Southbank Collection, responded to this reviewResponded October 8, 2013

Dear Wenkrs,

Thanks for taking the time to leave a review of Melbourne Short Stay Apartments following your recent stay with us. We love hearing from our guests because it helps us to continue to deliver an outstanding guest experience.

We are thrilled to read your five star review! It's so great to hear that you enjoyed the space that our apartments provided you and the kids during your stay; we think they're ideal family accommodation, but we're a little biased! We are glad that you found our location to be convenient to the action of our vibrant city, and I'm sure you'll agree there's plenty to experience in Melbourne.

Again, thank you for taking the time to write such a lovely review and we look forward to welcoming you back to Melbourne Short Stay Apartments on your next trip here.

Warm regards,

Marcus Maillet
Operations Manager

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Reviewed September 30, 2013

We had a number of issues with the service from this group. Initially their tripadvisor info stated (may still state) that they provide babysitting services. NOT so. They incorrectly recorded my name and could never find me on the register when guests and babysitters called or arrived. They did not tell us that there was one free clean with a 7 night stay at the apartments. All round very sloppy work and no apologies.

  • Stayed: July 2013, traveled with family
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Thank SOS111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne04, Manager at Melbourne Short Stay Apartments Southbank Collection, responded to this reviewResponded October 8, 2013

Dear SOS111,

Thank you for taking the time to write your review following your stay with us in July. We really value guest feedback as it helps us to make improvements to our guest experience.

We are disappointed to read that your stay with us did not meet your expectations. I would love the opportunity to discuss with you the issues you experienced during your stay, so please feel free to contact me via phone on +61 3 8256 7500 or via email at marcusm@shortstay.com.au

I hope to hear from you soon.

Warm regards,

Marcus Maillet
Operations Manager

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Reviewed September 26, 2013

The one bedroom apartment was fine, and the full kitchen was handy. The apartment was clean and quiet. Bathtub drain didn't work very well, but it's not uncommon for hotel rooms. Gym facility was fine. Internet and parking were not free and it was a little farther from the Crown (3 blocks) and the CBD (5-6 blocks) than expected, but still within walking distance. View included a sliver of the city and lots of apartments on the other side of the street.

Nothing very special about it, overall good value for price.

  • Stayed: September 2013, traveled as a couple
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1  Thank A H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne04, Manager at Melbourne Short Stay Apartments Southbank Collection, responded to this reviewResponded October 8, 2013

Dear A N,

Thank you for taking the time to offer your feedback following your recent stay with us. We truly appreciate you helping us to continue to improve our guest experience.

We are pleased to hear that you enjoyed your apartment and were able to make use of the full kitchen facilities. We receive a lot of positive feedback from our guests about our kitchens and how much they appreciate being able to cater for themselves during their stay. Especially when they can shop at one of Melbourne's well-known fresh food markets to pick up some fresh, local produce. We are very happy to see that you rated us highly for value, sleep quality, rooms, cleanliness and service.

It is great to read you found our location to be convenient to both Crown and the CBD. Our Southbank Deluxe, SouthbankOne and MP Deluxe properties are all within one block of the Crown Entertainment Complex (Southbank Deluxe is right across the road) and are all a comfortable walk across the Yarra River into the CBD.

Again, thank you for taking the time to write your review following your recent stay and we look forward to the opportunity to welcome you back to Melbourne Short Stay Apartments on your next trip to the world's most liveable city!

Warm regards,

Marcus Maillet
Operations Manager

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Reviewed September 25, 2013

Well,at least the view wasn't bad, that is, until the multilevel apartment block is completed on the adjoining block. And there ends the compliments. Over-the-top 'instructions' at check-in: OK, we DO need to know how to access the lift but the manner in which the OTT receptionist explained it was at the point of confusing, and amusing in different measures...One of our party had to exit the tirade before said-receptionist pushed too far and the scene turned nasty. And thank heavens we had a command of the English language because it was confusing enough WITH English. Onto the room, which was grubby: paintwork, carpet, soft furnishings, all grubby (that white stain on the black curtains??). The refrigerator sounded like a truck reversing all night and the in- bathroom laundry leaked dangerously over the bathroom tiles (yes, the hoses were intact). Then the 'rule' cards in the apartment to remind us that we were in a prison (no, perhaps a remand centre). I realise this apartment block caters for residents and holiday makers but in all of our travels I have never had so many 'reminders' shoved in my face). The air-conditioner was difficult to work and difficult to maintain even temperature and weirdly the instructions (oh goody!) stated that if the outside temperature rose above 36 degrees the unit would not function! Maybe visit Singapore to see how their systems work.. (and excuse me for pointing out that these deficits all add up to a cheap build)
.And so, if you can cope with the lack of care (ironically) given to maintenance and appearance well you might also need to reconsider the position of this establishment. Six lanes of traffic separate you from Southbank itself, meaning that there is a considerable time factor needed to walk anywhere (lots of lights to wait at): this place is definitely on the WRONG side of Southbank and so don't be fooled by the maps that make it seem otherwise. And let's not forget the DIY rubbish removal which was a delight on the ground floor (where a mask because the stench was awful).
Now if you decide to stay here after all, I can recommend the Room Service company (not associated with the apartment) that provides freshly prepared meals without the need to cross the traffic at night-time. And I wonder what the concierge actually does? He certainly won't call you a taxi because there's a phone for that...

Room Tip: Just don't bother
  • Stayed: September 2013, traveled with family
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1  Thank Latte62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne04, Manager at Melbourne Short Stay Apartments Southbank Collection, responded to this reviewResponded October 1, 2013

Dear Latte62,

Thank you for sharing your recent experience at Melbourne Short Stay Apartments.  We are very disappointed to hear that your expectations were not met during your stay.

We honestly value all feedback we receive as it allows us to create and implement strategies and procedures to ensure each of our guests receive the outstanding level of service we strive to deliver along with a clean, comfortable and secure apartment.

To help us address the issues you have raised in your review, I'm wondering if you could provide me with some more information about your stay?  As I mentioned in my phone message and my email to you, you can reach me by phoning 1800 008 910 and ask to speak with me, alternatively send an email to me at marcusm@shortstay.com.au

We appreciate your comments regarding the volume of information relating to our Community Promise and no party policy.  As you so rightly noted, each of our locations house a mix of permanent residents and temporary guests, which is why we take so seriously our commitment to creating a peaceful and safe environment for everyone in the building to enjoy.  Unfortunately, it's a minority who have had a negative impact on the enjoyment of the apartments.  Since introducing our Community Promise six months ago, we have experienced a significant drop in the number of disruptions occurring to our guests and permanent residents due to unruly behaviour. Having said that, we have taken your feedback into consideration and are currently reviewing our communications strategy in relation to this.

Latte62, I sincerely apologise for the unacceptable level of housekeeping standards you experienced; this is certainly not the way we want to present our apartments to our guests.  I can assure you that this has been raised with our housekeeping department and should you choose to contact me directly with more information, I can ensure the issue is pursued further.

Again, thank you for providing your feedback and I do hope to hear from you soon.  

Warm regards,
Marcus Maillet
Operations Manager

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Reviewed September 10, 2013

8 friends from sydney went away on an end of year soccer trip . The rooms where clean 3 bedrooms two queens and two singles one main bathroom and one ensuit lounge and kitchen . The location suited us close to the casino and eateries only two blocks away .we walked to the MCG which took about 45 minutes and 20 minutes to the train station all in all a good place to stay

Stayed: September 2013, traveled with friends
Thank Murials
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne04, Manager at Melbourne Short Stay Apartments Southbank Collection, responded to this reviewResponded September 10, 2013

Dear Murials,

Thank you for taking the time to leave a review of your recent experience with us. We are pleased to read that our three bedroom apartment suited the needs of you and your friends.

It is a delight to hear that you found our location to be really convenient to Crown Entertainment Complex and the restaurants and bars that are just a short stroll from our apartments. Southbank has an abundance of dining options available, or you can wander a little further along the river to South Wharf to experience some of Melbourne's newest eateries.

We hope to welcome you back to Melbourne Short Stay Apartments on your next trip here.

Kind regards,
Marcus Maillet
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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