I was really disappointed with my stay at the Southpoint Towers - and I find the responses from management in this page so disheartening. I had the same issues with my stay as mentioned before - namely repulsive and stained grotty carpet and furnishings, filthy dine in menus and inadequate responses to my queries. My room did not remotely look like the attractive photos management have posted on this site.
It took several phone calls to get house keeping to service my room, they replaced a faulty clock radio (at my request) with another clock radio and though you are staying in a building the Short stay management do not take any ownership over issues that arise. They are all pleasant enough just incredibly ineffective and do not do nearly enough to provide even average customer service , let alone 'high levels'. This is after they asked me to leave my room to allow for inspections from a prospective buyer - which I did.
Checking in and out nearly a kilometre away without some sort of courtesy vehicle to assist you is also bordering on ridiculous.
There are loads of other options. I'm sure you'll find something much better.
- Official Description (provided by the hotel):
- Make yourself at home... Unlike traditional hotels, our stylish apartments offer all the space and comfort of home. Make the most of your stay in Melbourne by choosing one of our Southbank Collection apartments. Melbourne Short Stay Apartments offers you a range of one, two and three bedroom quality executive style apartments for both the corporate and leisure traveller in a residential tower that gives you a feeling of home. Features include a fully equipped kitchen, separate living/dining area, comfortable bedrooms, laundry and private balcony. Guests have complimentary use of recreational facilities including indoor pool and gymnasium. ... more less
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- Also Known As:
- Melbourne Short Stay Apartments Hotel Melbourne