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“Excellent facilities, great customer service!” 5 of 5 stars
Review of Melbourne Short Stay Apartments Southbank Collection

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Melbourne Short Stay Apartments Southbank Collection
Ranked #10 of 118 Specialty Lodging in Melbourne
Certificate of Excellence
australia
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Excellent facilities, great customer service!”
5 of 5 stars Reviewed December 31, 2012

We are a family of 4 (2 adults, 2 teenage boys), & stayed in a 2BR apartment on the 15th floor, for 5 nights in Dec 2012.

Firstly, the negative: .. via Trip Advisor, I found a great rate on Webjet, @$260p.n. I phoned MSSA direct, but was told quite abruptly that they could not match that price. I then (very politely) mentioned this seemed at odds with their Best Rate Guarantee: only then did they (reluctantly) agree to match that price. When i provided this feedback after my stay, to my surprise, Marcus, from their management team responded immediately with a full explanation, an apology & an offer of credit. My subsequent communications with Marcus indicated their focus & commitment to their customers: a great example of turning a somewhat negative first-impression into a really positive outcome. Highly commended!

As to the rooms: ....

We were in the Sentinel building in Kavanagh St. This had a fantastic tennis court (as well as a pool) which kept our boys busy 3 or 4 times each day. The apartments themselves were spotlessly clean, 2 very large bedrooms, 2 bathrooms.... The lounge/living area was very big, but was somewhat cut in half by the furniture arrangement. Regardless, heaps of room. Great view, no issues with sound unless you opened the windows - then, the usual city noises, but certainly this was not intrusive.

One weird thing: you need to have both the "light" switches on in the main bathroom, in order for the washer and/or dryer to work!!! We discovered this by trial and error: there should be signage to indicate this (again, management have committed to follow up on this)

We also had secure undercover parking for $16.50 p.n., which i thought was great by comparison to many other city apartments. I agree with earlier comments re Internet being charged for (no hotel should do this these days), altho if you book via Trip Advisor you may get this thrown in.

Overall, these apartments represent fantastic value for their size, location, and amenities. especially given the fantastic follow-up by their management team, i would not hesitate to stay here again next time i am in Melbourne. Definitely to be recommended.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank ozkazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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455 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (137)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore, Singapore
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed December 16, 2012

We've got a 2 bedroom apartment and we love how well furnished and well maintained the place is. Charming apartment conveniently located just across the busy Southcross station.Really close to CBD, within walking distance. Security in the building is pretty tight too as non residence will find it hard to get into the lobby. Even getting into the lift requires scanning your card for verifications.

The bathroom is huge and equipped with a washer and dryer to wash your laundry.
The view was alright as there were some constructions going on, so nothing much to look at except some city lights.

The staff were friendly and helpful and it was a delightfully pleasant stay at this property.
Take Tram number 96 or 86 and you will be connected to many of the tourist landmarks in Melbourne.

Will recommend it to anyone as the price is decent for a gem like this. I will definitely stay here again!

Room Tip: book the properties nearer to city center. The city point property requires to take a tram (3 statio...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank fatgirl_84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed December 12, 2012

Four of us decided to do a Girlie Holiday in Melbourne and stayed at
The Victoria Towers apartments for a week. Great location. Friendly Concierge. Office is just around the corner. Fabulous little Italian..Ollo Messa down the road does amazing porridge! A must try! Casino and Southbank are a 5 minute walk. Plenty of taxis. Just one set back was the noise as there is a fair bit of construction going on in the area. We were on the 17th floor so wonderful view. Apartment was well equipped,clean and just right for the 4.(2 bedroom) Shower was amazing.Would definitely book them again!

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank preet1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malang, East Java
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed December 9, 2012

Great location in Southbank, just a short walk to the CBD or an even shorter tram ride using the 55 tram line or the 112. Very highly recommended apartment with balconies, great views, up to date furnishings with a tidy yet functional kitchenette, laundry and dryer. Really enjoyed the proximity to the CBD as well as the proximity to convenience stores and restaurants nearby. Try Golden House for the good Chinese fare or Olla Messa for Italian, just a hop and a skip away. Friendly and hassle free check in with no complaints during our stay. Has a free swimming pool and a gym, but paid wifi. Will definitely stay again when in Melbourne. Great place.

Stayed December 2012, traveled as a couple
Helpful?
1 Thank heath71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed November 16, 2012 via mobile

We stayed 6 nights and we we're very impressed with the 1 bedroom apartment we were given. Comfortable bed and lounge. Large bathroom. Well planned kitchen with good equipment level. We were only on level 9 so the view wasn't that spectacular. Our unit was designed for someone in a wheelchair which made life interesting in the bathroom as you can't get your head over the sink to clean your teeth or wash your face. Laundry facilities good and the security in the building is average/good We would be looking to stay here again. Good value helped by the Entertainment Book.

Stayed November 2012, traveled as a couple
Helpful?
2 Thank macca944
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed November 16, 2012

We booked this accommodation for a 4 night stay.
The standard of the room was extremely unsatisfactory for the price.
Walls in the unit needed to be painted and pictures crooked and badly placed giving the space an uncomfortable and weird vibe. Windows filthy spoiling what would have been a lovely view.
Furnishings sparse and uncomfortable.
All in all not worth the money paid.

Room Tip: I would not choose this accommodation
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  • Stayed November 2012, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank sammyBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne04, Manager at Melbourne Short Stay Apartments Southbank Collection, responded to this review, November 21, 2012
Dear sammyBoston
Here at Melbourne Short Stay apartments our objective is to meet and exceed our guest’s expectations, as we pride ourselves on offering a quality product at very reasonable prices. We apologize that we did not meet your expectations on this occasion.
We will certainly followup with our team as to why our quailty controls have not been adhered too on this occasion.
Kind regards
Marcus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nelson, New Zealand
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 22, 2012

We were delighted to be upgraded to a three bedroom apartment. The apartments are sparkling clean, spacious, and have everything we needed. Absolutely delighted, and we'll stay again. Wouldn't hesitate to recommend these at all.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank k1w1chick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Melbourne Short Stay Apartments Southbank Collection

Property: Melbourne Short Stay Apartments Southbank Collection
Address: 187 City Rd, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Fitness Center with Gym / Workout Room Kitchenette Room Service Suites Swimming Pool
Hotel Style:
Ranked #10 of 118 Specialty Lodging in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Melbourne Short Stay Apartments Southbank Collection 4*
Number of rooms: 100
Official Description (provided by the hotel):
Make yourself at home... Unlike traditional hotels, our stylish apartments offer all the space and comfort of home. Make the most of your stay in Melbourne by choosing one of our Southbank Collection apartments. Melbourne Short Stay Apartments offers you a range of one, two and three bedroom quality executive style apartments for both the corporate and leisure traveller in a residential tower that gives you a feeling of home. Features include a fully equipped kitchen, separate living/dining area, comfortable bedrooms, laundry and private balcony. Guests have complimentary use of recreational facilities including indoor pool and gymnasium. ... more   less 
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Also Known As:
Melbourne Short Stay Apartments Hotel Melbourne

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