We have just returned from 5 days stay at South Bank Short Stay Apartments in Melbourne. Experience is rather disappointing for accommodation which cost almost $500/night.
There was no change of bed linen or towels for seven days and there were no spare beddings or towels so we could wash the ones we used. When contacted "friendly staf" we were told "friendly" that they do not do that deliberately to make our holyday miserable and that everything was in black and white in terms and conditions.
The accommodation like this, with swimming pool and gym facilities, should offer much more towels like other resorts do even the ones in much poorer countries.
The worst part is pointing to "black and white" fine print which, I have to admit, I have never paid any attention to because I expected that level of service. Metter of fact I could not find that part even now. This just shows the bad attitude of the management.
Carpets were not vacuumed for the entire stay, doors were squeaky and toilette paper was not supplied at all.
Bed blankets were in stains and the apartment was so poorly furnished (no side tables or wall units ) so we had to leave our clothing, cameras, chargers etc. on the floor.
Except the nice location and stunning views the rest of the stay was total disappointment.
Defenitely not value for money.
I am quite happy to discuss this matter with anybody willing to hear from me and people who stayed with me.
- Official Description (provided by the hotel):
- Make yourself at home... Unlike traditional hotels, our stylish apartments offer all the space and comfort of home. Make the most of your stay in Melbourne by choosing one of our Southbank Collection apartments. Melbourne Short Stay Apartments offers you a range of one, two and three bedroom quality executive style apartments for both the corporate and leisure traveller in a residential tower that gives you a feeling of home. Features include a fully equipped kitchen, separate living/dining area, comfortable bedrooms, laundry and private balcony. Guests have complimentary use of recreational facilities including indoor pool and gymnasium. ... more less
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- Also Known As:
- Melbourne Short Stay Apartments Hotel Melbourne