Our family of 5 spent 4 nights in a 3 bedroom, 2 bathroom apartment at 187 City Road. We loved the apartment but the staff handled our check-in very poorly.
We arrived in the morning after an overnight flight. Since they did not have an apartment ready for us, they told us to go grab a bite to eat and walk around and they would call or text us when the first apartment became available since check-in wasn't until 2 pm. We left our luggage with them and left. They did not text or call for several hours and when we came back we were told that all the apartments had already been assigned and that we would have to take an apartment at one of their other locations......a good 10-15 minute walk farther away from the center of town.
So basically, they forgot about us and gave all the apartments away to others who arrived after us. I showed them our email confirmation that specifically listed the more central property that we had booked and was told that we had to go to the other location. They basically said "too bad for you".
We asked to speak to the manager and then an apartment suddenly became available. This mismanagement and customer service was very poor and we got off to a bad start. However, once we were in our apartment, things turned around.
This apartment was beautiful and it was great to be right in the city looking at other sky scrapers from the window. We had a washer and dryer, large kitchen and the bedrooms and bathrooms were very nice.
The location was very good and we walked everywhere. There are some great little pedestrian streets in Melbourne with fantastic shops and restaurants.
If you are a tennis fan you must reserve an arena court at the tennis center next to Rod Laver Arena,where the Australian Open is held ( which is within walking distance). My husband and son played there every day and we took amazing photos. None of the other Grand Slam venues offer this opportunity.
We loved Melbourne and didn't want to leave.
- Official Description (provided by the hotel):
- Make yourself at home... Unlike traditional hotels, our stylish apartments offer all the space and comfort of home. Make the most of your stay in Melbourne by choosing one of our Southbank Collection apartments. Melbourne Short Stay Apartments offers you a range of one, two and three bedroom quality executive style apartments for both the corporate and leisure traveller in a residential tower that gives you a feeling of home. Features include a fully equipped kitchen, separate living/dining area, comfortable bedrooms, laundry and private balcony. Guests have complimentary use of recreational facilities including indoor pool and gymnasium. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotwire, Expedia, Odigeo, Agoda, Hotels.com, Priceline, TripOnline SA, Travelocity and Ctrip TA so you can book your Melbourne Short Stay Apartments Southbank Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Melbourne Short Stay Apartments Hotel Melbourne