We arrived as a family to find our river view interconnecting rooms that we had requested, wern't interconnecting and they were on different floors! The Hotel was pretty full due to the cricket and after lots of umming an arhing by the reception staff, and only when I had started to get openly stressed at the thought of sleeping either with one of the children or the prospect of us being on totally different floors (reception was badly manned I felt sorry for the people behind us queuing to book in/out) were we eventually given standard rooms that although wern't interconnecting were next to each other. The rooms were small with no view, the bed was ok but not the best I've slept in, our luggage which had been delivered to another room took ages to be delivered to our new room there didn't seem to be any way of contacting reception/concierge either??. We had to wait to be seated at breakfast over 10 minutes, never had that in a 5 star Hotel before, the breakfast room is too small and too crowded, too dated also. We orderd coffee but we were only given a cup each, no coffee pot to help ourselves so we had to order more which took an age to come. The breakfast buffet is ok not the best I've had. Felt this Hotel was souless, however the location is excellent!
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- Also Known As:
- The Langham, Melbourne Hotel Melbourne