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“Luxury at its BEST!” 5 of 5 stars
Review of The Langham, Melbourne

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The Langham, Melbourne
Ranked #4 of 157 Hotels in Melbourne
Certificate of Excellence
GreenLeadersSilver level
Melbourne
1 review
“Luxury at its BEST!”
5 of 5 stars Reviewed January 3, 2010

I have had the pleasure to stay at the Langham twice this year and would have to say that the experience both times was excellent. The service upon arrival was professional and welcoming as only the langham staff can be. The room with a river view was clean, tidy, stocked with top quality amenities and the bedding just superb! The location is central to all the main Melbourne attractions and easy access to most places from the front door. Our stay was just so romantic and we will return again and again. From check in to departure the service, stay and overall experience was luxury at its BEST!

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank helenbmelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Melbourne
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed January 3, 2010

When an establishment makes a promise, there is an unspoken expectation that it is kept. Frequently however, promises are broken and amends never offered or made.

The Langham Hotel offers elegance and fine service and did not fall short on either. We chose to stay in the City on Christmas Eve to avoid family arguments and just enjoy the night together. I should also add that I am a freelance travel journalist and was anticipating writing a story on Christmas in the City. The Langham Hotel were completely unaware of this. I purchased my room on Wotif.com.au, paying the going rate.

We selected the Club room, which was an excellent rate for that time of year. The room was spacious, with a small lounge area. I was a little disappointed that we had to pay an additional $40 for a view, which was not mentioned on the site. This was the only negative. I have no doubt though that had I pushed it, it would have been dealt with, if the hotel was not full.

The Club floor is something well worth trying for a special occasion. The service was beyond excellent, with staff not only remembering us, but looking out for my special needs. I have gluten intolerance but was looked after with a special platter cooked by the chef. On learning I also had a painful facial nerve infection, which caused terrible pain when I ate some foods, our attendant brought us some comfort food, all without our asking.

The lobby was equally as lovely, with attentive and efficient staff. My only disappointment here was that on Christmas Eve, it wasn't very Chrismassy! A live performer (usually Friday and Saturday nights) would have added more atmosphere to the night.

Overall, we were delighted. Breakfast was fresh and lovely in the Club and as promised, came with an air of elegance. They kept their promises and apart from a couple of minor marketing points I think they could improve on, it is a worthy hotel for any business traveler, couple wanting to be pampered or international guest wanting a great location in our wonderful city.

  • Stayed December 2009, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Creatavision
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
1 review
5 of 5 stars Reviewed January 3, 2010

As soon as we arrived we were greeted with friendly staff and they assisted us with any queries we had promptly. We enjoyed our stay and the facilities in the hotel spoilt us rotten.

  • Stayed December 2009, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MistaPMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Tasmania
1 review
5 of 5 stars Reviewed January 3, 2010

In every place--reception, restaurant, room-service--we found the staff very friendly, always helpful, yet with that slight reserve that distinguished highly professional staff. The hotel entrance, lobby and mezzanine level have a striking decore, a subtle blend of oriental and Australian culture. Our room had a view of the river and the city-scape, very beautiful views at night when the tall buildings are lit-up.

  • Stayed December 2009, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Retiree41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed January 2, 2010

Langham is our favorite hotel in Australia. You can easily get anywhere in the city from this location. A short walk takes you into the city centre and all transport links. Very close to Flinders Street Station and Southbank shops and restaurants.
We stayed there few times and very often coming for lunch. This time we spend New Year’s Eve with our friends.staying in the club room, and as always everyone at Langham was exceptional, making us feel 'at home' right away. Happy to attend to our requests - nothing too much trouble. Food quality excellent and buffet lunch’s great value for the money, breakfast can be expensive if not included in package. Rooms are well equipped, very clean & comfortable. Every employee was polite and friendly, even when passing in the corridor. We were really impressed with the immaculate maintenance A very well run property - no hesitation in recommending.
Every member of the staff was extremely helpful, polite and courteous they are definitely a credit to the hotel.
We want to thank the whole staff and the management for its excellence, competence and friendliness. We will come again.

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank 2Bn2C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, WA
1 review
5 of 5 stars Reviewed January 2, 2010

Great hotel, with great staff.
Such a fantastic location that is easy to get around.
The restaurants are yummy with a easy going lounge where you can have drinks or just chill out.
Thanks for a wonderful stay!

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MariannaWA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
1 review
3 of 5 stars Reviewed January 1, 2010

Such a pity about the services in The Langham though the rooms and views were lovely. We hv stayed in The Langham hotels in a few cities and we would rate the Melbourne one in terms of service the worst among all.

Obviously services is non-existent, not even if you are a Langham member. In our one week stay here, we have to remind the front desk for simple things such as our daily complimentary newspapers which are almost never delivered. And when you call the front desk, there is a not a word of apologies. Same for breakfast. Ours was clearly stated that it includes breakfast at the Melba restaurant or club lounge. But each morning when we are at the Melba restaurant we are told we are not entitled to the breafast and it has to be charged to the room. We called up front desk after that who promised to resolved it for the rest of the stay but each morning it happens again. Clearly lots of miscommunications here and the departments are not talking to each other obviously. And it looks like we were not the only ones having the problems becos we saw similar customers ahead of us in the queue having the same problems.

Another example. We asked one of the staff at Melba (who happened to be a kitchen staff ) for a thong becos it was missing from the toast bread section. The staff was trying to be helpful and he asked his manager (we presume) where he cld get the thong but was told he should tell the customer that that is the job of the waiter not kitchen staff and he should just stick to his job duties. In other words, mind his own business. So yes the helpful kitchen staff came back and told us that we can ask the waiters instead. This is so disappointing coming from a 5-star hotel.

What was even more disappointing wasthat we have to change four rooms in our week long stay here. While we could understand the need to change rooms becos they were booked on different categories, we could not understand why for our last night stay in the hotel we have to change room again. And we have to call up the front desk ourselves to check whether we have to move room. There was no correspondence on the morning itself. It was lucky that we came back after lunch just to check. We have to wait a while in our room while they discussed whether we cld stay or have to move.

We were told after a 15-min wait that we could stay in the same room by paying A$40 for the upgrade. So obviously the room was available and we could understand if this is a peak period and somebody else has already paid for the room. This was clearly not the case here. Mind you, the room we stayed in was not even a suite. It was a corner delux room. The front office kept reiterating that it would be considered double upgrade if they were to allow us to stay put in the room. Yes we understand but I am sure rules are just rules, and we are talking about just one night here and we are their club member. Plus we have already spent thousands in the hotel for a week stay. What is A$40 to the hotel when they cld satisfy their loyal customers. But obviously the hotel doesnt think customer services is impt. We would gladly pay A$$40 if it is a reasonable request.

Another classic example. We called to ask for late check out at 3pm. Without checking the front desk said we have to paid one day of charges if we extend our check out time. We asked why, they said thats the hotel policy. We have to remind them that we are a member of the club (which entitled us to late check-out) before they said ok.

Everything is slow here. We waited for our breakfast, for our newspapers, for the bell boy to collect our luggage. But surprisingly our hotel bills came to us very fast - slipped right under our doors every am.

The conceige and chambermaids were lovely though which is only part of the stay that makes it memorable.

We wont be back to the Langham for sure when we come back for our next winter vacation in 2010. We will go for Westin or Sofitel. Such a pity because we do love the views and well appointed rooms.

  • Stayed December 2009, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank keiko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Langham, Melbourne

Property: The Langham, Melbourne
Address: 1 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Melbourne
#2 Family Hotel in Melbourne
#3 Spa Hotel in Melbourne
#4 Green Hotel in Melbourne
#4 Luxury Hotel in Melbourne
#5 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Langham, Melbourne 5*
Number of rooms: 387
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Also Known As:
The Langham, Melbourne Hotel Melbourne

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