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“Excellent stay”

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The Langham, Melbourne
Ranked #5 of 160 Hotels in Melbourne
Certificate of Excellence
GreenLeadersSilver level
Sydney, Australia
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Excellent stay”
Reviewed February 17, 2014

We spent 6 nights at this hotel in a great location with views of the city and Yarra river. It definitely stands for what a 5 star hotel should be. Staff are courteous and helpful. Rooms are spacious and daily service was consistently thorough. My only complaint would be having to wait too long for a cup of coffee at breakfast as, even after another request 15 minutes after we first ordered, we were told it would be another 5 mins. I also think paying for wifi is not appropriate as in Europe hotels of that standard offer free wifi. Overall a pleasant stay.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LiaS20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Ipswich, United Kingdom
Level 6 Contributor
128 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed February 17, 2014 via mobile

I have stayed here before several times and it is a good hotel alongside the river in an excellent location. Rooms are comfortable, breakfast with great views across the city and the river, is a bonus. BUT to arrive at 3.15pm on a Sunday and then to be told your room is not ready is not good enough. To have to wait nearly an hour is poor. Yes they offer you a drink in the bar but after a long journey you want your room. It seems that I was not alone in this problem and as it is the second time it has occurred to me it is something Langham needs to address.

Stayed February 2014, traveled on business
Helpful?
1 Thank PJRHolbrook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmclaughlingrm, Guest Relations Manager at The Langham, Melbourne, responded to this review, February 24, 2014
Thank you for taking the time to offer your valuable feedback on Trip Advisor. We are delighted to hear that you found the rooms comfortable and enjoyed breakfast in our signature restaurant Melba with their sweeping views of the Yarra and City. Please accept my apologies that your room was not ready upon your arrival. Whilst check in is from 3:00pm there can occasionally be some delay due to varying check out times of other guests and the availability of specific room types. We do endeavour to have the rooms ready as soon as possible from time of arrival. Your concerns will be passed to our Front Office Manager for review and follow up. I have contacted you directly to ascertain your booking details so that we make a note for your next stay. We hope to welcome you back to The Langham Melbourne in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minnetonka
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 17, 2014

The Langham Hotel exceeded my expectations. My room had all the expected amenities and more with an outstanding view of the river walk. The spa/gym was excellently appointed and the breakfast buffet was completely delicious with an outrageous assortment of foods. Last but not least was Peter at the Concierge. Peter bent over backwards & stood on his head getting me tennis tickets and booked two excursions that proved to be thrills of a lifetime. When in Melbourne, you MUST stay at The Langham.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bart K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmclaughlingrm, Guest Relations Manager at The Langham, Melbourne, responded to this review, February 25, 2014
Thank you for taking the time to post your review on Trip Advisor. I am pleased to hear that you enjoyed your stay with the views of the river and promenade from your room. I am delighted to hear your praise of Peter, our Concierge. I know he will appreciate that he was able to assist in making your stay a memorable one. We hope to welcome you back to The Langham Melbourne again for another pleasant stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 16, 2014

Great location being an easy short walk to Federation Square. Staff are charming and helpful. Only real complaint is that there was no Wi Fi in our room and I hate it when hotels charge for internet access. I apprecaite they are not laone but in this day and age... I am writing this from another hotel with free wi fi!

Room Tip: If internet access is important ensure your room has wi fi!
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shorewood, Minnesota
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 16, 2014

This hotel is a diamond in a most wonderful city in the perfect location. This property combines the best of older luxury hotels with the crispness of modern accommodations. The staff upon check-in is warm, friendly and welcoming from the get go! The rooms are exciting reminiscent of the every best large city properties and there is nothing missing! The street scene by the river is right outside the door for the best Melbourne experience, restaurants and romance. The property is plush, clean and rich in details! The service was impeccable! The very best hotel on our 4 week trip! Thank you!

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Marc P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Level 6 Contributor
155 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed February 16, 2014

My wife and i had the joy of staying at the Langham Melbourne for three nights. What a great experience! The staff is very helpful, and the valets could not have been more friendly or professional. Our room had a balcony with a view to die for. The bathtub was generous and the room spacious. The location can't be beat - it is right alongside the river, with a short walk across a lovely bridge (which has a very cool bar/restaurant half way across). We talk about our experience here often, and it made a wonderful memory for both of us!

Room Tip: Room 2105 offered the exceptional view - we could have had a party up there!
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank QuincyKid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmclaughlingrm, Guest Relations Manager at The Langham, Melbourne, responded to this review, February 25, 2014
Thank you for taking the time to post your valuable feedback on Trip Advisor, we certainly appreciate your detailed comments. I am pleased you had such a delightful stay and that you and your wife have pleasant memories of your time with us. We hope to welcome you back again at The Langham Melbourne for another wonderful stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, UK
Level 5 Contributor
76 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 16, 2014

Very helpful concierge. Good afternoon tea. Great breakfast, in terms of both choice and the room itself, overlooking the Yarra, Flinders Station and the city skyline - the best on our Australia trip. Good location, in the Southbank area, for restaurants. Our room overlooked the river and the CBD. All the usual amenities. Nothing special. Just a good luxury hotel room.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dewmaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jmclaughlingrm, Guest Relations Manager at The Langham, Melbourne, responded to this review, February 25, 2014
Thank you for posting your feedback on Trip Advisor. I am pleased you enjoyed our servcies as well as Afternoon Tea and the breakfast in Melba. Melba is truly an unforgettable dining experience with the varied and extensive offerings presented daily. I am glad you found our location within the vibrant Southgate precinct to your satisfaction. We hope to welcome you back again soon for another pleasant stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Langham, Melbourne

Property: The Langham, Melbourne
Address: 1 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Melbourne
#2 Family Hotel in Melbourne
#2 Spa Hotel in Melbourne
#5 Business Hotel in Melbourne
#5 Luxury Hotel in Melbourne
#5 Green Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Langham, Melbourne 5*
Number of rooms: 387
Reservation Options:
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Also Known As:
The Langham, Melbourne Hotel Melbourne

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