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“Probably the best hotel I've ever stayed at” 5 of 5 bubbles
Review of The Langham, Melbourne

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The Langham, Melbourne
Ranked #4 of 157 Hotels in Melbourne
Certificate of Excellence
GreenLeadersSilver level
Bristol
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Probably the best hotel I've ever stayed at”
5 of 5 bubbles Reviewed July 9, 2013

I stayed here for 7 nights during the 2013 Lions Tour.

The whole stay was absolutely faultless.

Amazing views, great location, and impeccable service.

The restaurant and bar were always busy, but service was still first class. The gym was a little small, but adequate. Great spa with a roof-top pool

  • Stayed June 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Lord-Westbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,833 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,300)
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Perth, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed July 8, 2013

I spent 5 days at the Langham Hotel Melbourne, it was an absolute delight. The service and food was excellent. Hotel is situated close to surrounding restaurants and transport. Very relaxing and enjoyable hotel. Highly recommended.

Room Tip: A room with river and city views. I am sure the friendly staff will be happy to assist with choosing...
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  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BevK3009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devonport, Australia
Level Contributor
223 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed July 8, 2013

I came here three full days in a row for an educational seminar. Although it was out of my price range for accommodation the conference facility for 150 of us was exemplary. Everything was spot on from morning and afternoon teas to lunches and fresh iced water continuously refreshed on our tables. Just walking through the hotel faculties and watching what people were eating/drinking, how clean ad opulent everything was I was most impressed. Next time I will try and stay at this hotel.

  • Stayed July 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank waltervp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
184 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed July 7, 2013

We stayed for two nights for our 25th wedding anniversary in a spa suite which was fantastic, it had a separate living room as well with great views of Melbourne.
Food is outstanding, breakfast and dinner buffets would have to be the best in Melbourne.
We did want to stay in one of there terrace rooms which we could see from our room which have magnificent views but no kids allowed.
This place is fantastic and worth the experience.

  • Stayed April 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank koutras
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
Level Contributor
146 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed July 7, 2013

Positives:
* Location — It is right by a station, river and all attractions. Very convenient.
* Lobby — Impressive lobby space as you would expect at a Langham.
* Bed — Incredibly comfortable mattress.

Negatives:
* Service — Poor, inattentive service and in some cases very rude. In most cases the service was just lazy. For example, in the room they replaced the coffee but left the dirty French press next to it.
* Internet, drinks — Everything is extra and an expensive extra. Breakfast is 40/person. The free wi-fi in the lobby is slower than 4G on your smartphone so paying is the only option.
* Many features were quite run down for a hotel at this class.

Bottom line — if you can get a smart deal inclusive of breakfast, workout room and internet then it is a nice place with a great bed. If you have to pay full fare, your money will get you much more elsewhere.

  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank HighlandMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementMelbourne, Manager at The Langham, Melbourne, responded to this review, July 12, 2013
Thank you for the comprehensive review of our hotel. We are delighted that our location and lobby was a highlight of your stay and trust you had blissful night’s sleep on our Langham beds.

As a business traveller, your needs are quite specific and we would like to inform you that we have tailored a specific Business package that includes complimentary 24 hour WiFi Internet access, all day tea, coffee & pastries in our Business/Club Lounge located on the 24th floor as well as use of our meeting facilities for up to two hours. This package is exclusive on our official Langham website and we encourage on your next visit to select this package as it includes all the comforts that you would expect in your home and office.

As a 5-star hotel we pride ourselves on delivering genuine service with poise and want to assure you that we will be looking into the shortfall of our service. We do hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey, England
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed July 7, 2013

My wife and I stayed at the Langham for 3 nights in April, in a Grand River room. The room certainly had a great view across the river to the city centre, but the room itself was actually somewhat smaller than I was expecting for the money (£182 per night) and neither Internet or breakfast were included in the room rate. For these reasons I’ve marked it down to 4 stars, as I feel it was overpriced for the room size and facilities.

We only had breakfast in the hotel once, which was fine, but very pricey at 40 Australian dollars each. The buffet was certainly very extensive including a chocolate fountain, but the quality of the food wasn’t good enough to justify that price range, with most of the food sitting in serving dishes for far too long.

The hotels main plus is it’s great view and location, just a few minutes to cross the river and reach the city centre. Reception staff were friendly, and provided a late check-out on request.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank DorkingRanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementMelbourne, Manager at The Langham, Melbourne, responded to this review, July 12, 2013
Thank you for your feedback. We are delighted that you could stay with us and hope the Melbourne weather was slightly warmer than the weather you receive in Surrey, England.
We recommend upon booking again with a Langham hotel that you look into our Perfectly Langham package that provides great value such as complimentary breakfast and 24 hour in-room Internet Access to share and post all your travel photos.

Thank you for sharing your breakfast experience with us also. Breakfast is a special meal of the day and Melba is very popular amongst residents and non residents appreciating the view of the city and the choices of pancakes, eggs made to order or as your mentioned the chocolate fountain. We are constantly looking to improve upon our breakfast offering and will take your feedback to our Food and Beverage team.

We hope you will visit us again soon, perhaps for the Ashes Test in December?
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed July 6, 2013

Stayed overnight in a room with a river view on the fifteenth floor. The bed was very comfortable but I should have used the pillow menu as the feather pillow was too soft for me and I did not have a restful night's sleep. We also found the room to be too hot. Apart from that everything else was great. We had a deal which included valet parking and breakfast. The breakfast was excellent and I liked that the chef cooked our omelettes while we waited. Great selection of foods - very impressive and lovely view of the Yarra. Service was very good but the reception staff were very serious. The wait staff and valets were very friendly. I also liked the complimentary water and turn down service. It is a luxurious, comfortable hotel but I prefer modern, designer decor but that is just my personal preference. The best thing about the Langham is the location as it is so central to Fed Square, Art Gallery and city shopping.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Coliban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Langham, Melbourne

Property: The Langham, Melbourne
Address: 1 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Melbourne
#2 Family Hotel in Melbourne
#3 Spa Hotel in Melbourne
#4 Green Hotel in Melbourne
#4 Luxury Hotel in Melbourne
#5 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Langham, Melbourne 5*
Number of rooms: 387
Reservation Options:
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Also Known As:
The Langham, Melbourne Hotel Melbourne

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