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“Expensive option in great location.” 3 of 5 stars
Review of The Langham, Melbourne

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The Langham, Melbourne
Ranked #3 of 156 Hotels in Melbourne
Certificate of Excellence
GreenLeadersSilver level
Denver, Colorado
Level Contributor
146 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Expensive option in great location.”
3 of 5 stars Reviewed July 7, 2013

Positives:
* Location — It is right by a station, river and all attractions. Very convenient.
* Lobby — Impressive lobby space as you would expect at a Langham.
* Bed — Incredibly comfortable mattress.

Negatives:
* Service — Poor, inattentive service and in some cases very rude. In most cases the service was just lazy. For example, in the room they replaced the coffee but left the dirty French press next to it.
* Internet, drinks — Everything is extra and an expensive extra. Breakfast is 40/person. The free wi-fi in the lobby is slower than 4G on your smartphone so paying is the only option.
* Many features were quite run down for a hotel at this class.

Bottom line — if you can get a smart deal inclusive of breakfast, workout room and internet then it is a nice place with a great bed. If you have to pay full fare, your money will get you much more elsewhere.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank HighlandMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementMelbourne, Manager at The Langham, Melbourne, responded to this review, July 12, 2013
Thank you for the comprehensive review of our hotel. We are delighted that our location and lobby was a highlight of your stay and trust you had blissful night’s sleep on our Langham beds.

As a business traveller, your needs are quite specific and we would like to inform you that we have tailored a specific Business package that includes complimentary 24 hour WiFi Internet access, all day tea, coffee & pastries in our Business/Club Lounge located on the 24th floor as well as use of our meeting facilities for up to two hours. This package is exclusive on our official Langham website and we encourage on your next visit to select this package as it includes all the comforts that you would expect in your home and office.

As a 5-star hotel we pride ourselves on delivering genuine service with poise and want to assure you that we will be looking into the shortfall of our service. We do hope to welcome you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,240)
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English first
Surrey, England
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 7, 2013

My wife and I stayed at the Langham for 3 nights in April, in a Grand River room. The room certainly had a great view across the river to the city centre, but the room itself was actually somewhat smaller than I was expecting for the money (£182 per night) and neither Internet or breakfast were included in the room rate. For these reasons I’ve marked it down to 4 stars, as I feel it was overpriced for the room size and facilities.

We only had breakfast in the hotel once, which was fine, but very pricey at 40 Australian dollars each. The buffet was certainly very extensive including a chocolate fountain, but the quality of the food wasn’t good enough to justify that price range, with most of the food sitting in serving dishes for far too long.

The hotels main plus is it’s great view and location, just a few minutes to cross the river and reach the city centre. Reception staff were friendly, and provided a late check-out on request.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank DorkingRanger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementMelbourne, Manager at The Langham, Melbourne, responded to this review, July 12, 2013
Thank you for your feedback. We are delighted that you could stay with us and hope the Melbourne weather was slightly warmer than the weather you receive in Surrey, England.
We recommend upon booking again with a Langham hotel that you look into our Perfectly Langham package that provides great value such as complimentary breakfast and 24 hour in-room Internet Access to share and post all your travel photos.

Thank you for sharing your breakfast experience with us also. Breakfast is a special meal of the day and Melba is very popular amongst residents and non residents appreciating the view of the city and the choices of pancakes, eggs made to order or as your mentioned the chocolate fountain. We are constantly looking to improve upon our breakfast offering and will take your feedback to our Food and Beverage team.

We hope you will visit us again soon, perhaps for the Ashes Test in December?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed July 6, 2013

Stayed overnight in a room with a river view on the fifteenth floor. The bed was very comfortable but I should have used the pillow menu as the feather pillow was too soft for me and I did not have a restful night's sleep. We also found the room to be too hot. Apart from that everything else was great. We had a deal which included valet parking and breakfast. The breakfast was excellent and I liked that the chef cooked our omelettes while we waited. Great selection of foods - very impressive and lovely view of the Yarra. Service was very good but the reception staff were very serious. The wait staff and valets were very friendly. I also liked the complimentary water and turn down service. It is a luxurious, comfortable hotel but I prefer modern, designer decor but that is just my personal preference. The best thing about the Langham is the location as it is so central to Fed Square, Art Gallery and city shopping.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Coliban
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed July 6, 2013

From being greeted by the Concierge at the valet drop off as it was so busy, being upgraded at check-in by the reception staff and the warm friendly greetings from the housekeeping and the bell-boy our stay at The Langham was just perfect.
Yes, the decor isn't modern as others have stated but the quality of the furnishings, the practicality of the thick drapes enabling not a speck of sunlight to sneak through and wake you from the slumber of the most delicious bed and the practical toiletries makes you realise you have made the right choice choosing to stay here.
The bathroom was relatively small but actually so practical, the bath was perfect for lounging in and reading all about Alice in Wonderland and the shelf at the side just so perfect to hold a glass of wine that it was rude not to have one whilst my husband popped out for a meeting in the CBD!
The view over the river looking over onto Fed Square got even more spectacular as it got darker as the entertainment came out on this the winter solstice. The lights over the city looked amazing and we were truly thankful for the upgrade to a river-view room.
The breakfast the next day was plentiful and lots of choice. After repeatedly returning to the empty bircher muesli bowl for 20 minutes (which if we had to pick up on anything was that there was still a slight seafood smell on the ice around that area from the previous evenings seafood/sushi chef area) my husband finally asked if any more would be forthcoming. The waitstaff returned from the kitchen with a bowl for my husband with the mention that more would be coming if required. Maybe we should have just mentioned it earlier as nothing was too much trouble. We enjoyed the great variety of fruit juices and the perfectly timed poached eggs.
For those with a sweet tooth there was even ice-cream, chocolate fountain and lollies.
If in the city again and the package deal we purchased for room, parking and breakfast was available again we would be sure to choose The Langham, ah well it's our anniversary next month maybe I can talk the hubby into a repeat visit ....

Room Tip: River view was beautiful, if you can afford it try to get one
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank McrtoMel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Zealand
Level Contributor
115 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed July 3, 2013

Stayed here because of conference & trip advisor reviews. Hotel facilities are spectacular, staff friendly, helpful, efficient & knowledgeable without exception. Food pricey but excellent, rooms & service superb, beds a comfortable cloud, also very good location in Melbourne. Spa & health club facilities good. Overall wonderful & deserves its #1 ranking.

Room Tip: yarra river view rooms a bit more expensive but beautiful
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank YvonneWR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
30 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed July 3, 2013

Stayed at Langham while attending DesignEX at the Exhibition Centre. I usually stay at Crown Towers but as their rates were unusually high over that weekend Langham was my next choice.

Arrived in Melbourne in the evening to heavy rain and lightning. Pulling up at the Langham the service was instantly warm, friendly and inviting. Check in was easy and friendly, our room (Grand River room) was newly renovated with an amazing view of the Melbourne skyline draped in mist.

It was just such a cosy luxurious room. Ordered room service and it was delicious. I recommend the Valrhona chocolate tart for dessert! The bed was amazingly comfortable and it was just heaven drifting off to sleep with the rain pelting against the window with cracks of thunder and lightning.

Breakfast in Melba was great with a huge selection of food and a great view of the river.

I wouldn't hesitate to stay at Langham Melbourne again. A beautiful hotel with good, old fashioned, friendly service.

Room Tip: Grand River rooms are newly renovated and very nice!
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank vissi87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 3, 2013

The location of the Langham was perfect for our city stay, in walking distance to everything that we did, restaurants and sightseeing. The view and the state of the room was great. The buffet breakfast was fantastic, definitely a must.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank melste1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Langham, Melbourne

Property: The Langham, Melbourne
Address: 1 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Melbourne
#2 Spa Hotel in Melbourne
#2 Family Hotel in Melbourne
#3 Luxury Hotel in Melbourne
#4 Green Hotel in Melbourne
#5 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Langham, Melbourne 5*
Number of rooms: 387
Reservation Options:
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Also Known As:
The Langham, Melbourne Hotel Melbourne

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