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“Excellent service but be alert;not alarmed ...”

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The Langham, Melbourne
Ranked #5 of 160 Hotels in Melbourne
Certificate of Excellence
GreenLeadersSilver level
Sydney, Australia
Level 6 Contributor
230 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
“Excellent service but be alert;not alarmed ...”
Reviewed December 26, 2011

I took my mother for a 3 night linger longer package & booked a Grand River room. As an 1865 voyager member I hoped for an upgrade but was told that nothing was available. This is fine except the guest services person needed an etiquette makeover "It doesn't matter WHO you are, we're fully booked." I could have done without that. All would've been fine except we returned from a walk on day 2 to find water leaking from a light fitting over the minibar area which necessitated a room change. The duty manager and the love porter were great but our replacement room had a smashed bathroom mirror & cleat shouldn't have been marked available. Suffice it to say that we were then upgraded to a club room with all the extras and this was fantastic. Could be a bit of miscommunication or that it was the Langham staff Xmas party! Still we had aovt stay & appreciated the efforts of the staff to make our stay as comfortable as possible. I had considered the Westin as I am an SPG member & found it superb on my lady trip to Melbourne. Next trip? Undecided but the Langham is still delightful- thank u Langham Staff!!!

  • Stayed December 2011
    • Value
    • Location
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    • Service
Helpful?
Thank KiraBeauty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Location
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Traveler tips help you choose the right room.   Room tips (1,420)
Date | Rating
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English first
melbourne
Level 4 Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 24, 2011

Great hotel stayed a few times and always good,the bar has the best daquiris and singapore slings ans im fussy.great steam room and spa overlooking the city.I did have one incident where i had charges made to my c/c after leaving but the managment sorted these out quickly with no stress.

Why would you go anywhere else for dinner the buffet is out of this world.

Room Tip: All good,heavy drapes
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  • Stayed October 2011, traveled as a couple
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Helpful?
2 Thank jason r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 22, 2011

When first walking in all you see is the most magnificent fountain and wow was this place amazing, very pricey but very much worth it.
Stayed there for my anniversary and got a view from our massive window over the entire south bank.
staff were incredibly pleasant, room was gorgeous, but the only downfall was the cold breakfast, when paying $50pp for room service and a big breakfast you'd expect for it to be hot. Other then that this hotel is worth it's stars !!

  • Stayed March 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karz101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level 5 Contributor
72 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed December 21, 2011

I have stayed at the Langham a couple of times now for work and it is a great hotel. The rooms are big, the service if great. The buffet breakfast is amazing there is so much choice. But be aware that if you stay at the weekend there can be a bit of a queue at peak times so try and go earlier or later. The rooms have all the modern features but have the old world feel which makes them very cosy.

  • Stayed August 2011, traveled on business
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Helpful?
Thank Catherine O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed December 20, 2011

This is a really stunning hotel to experience - I have stayed twice now and have been delighted each time. I love the entrance water feature and the impressive (for Australia) lobby. The rooms are beautifully appointed. I would agree with other reviewers that bathroom toiletries should be of a higher standard - why not provide mini Aesop products or something similar? The products felt cheap. That is my one gripe. The gym and pool area is well maintained and looks impressive. The breakfast here is out of this world and totally indulgent. For example, there is a chocolate fountain, and icecream! I don't know why these items are provided as they are clearly not breakfast food. These things are great - the breakfast buffet is pretty special - but a few more interesting healthy options would not go astray. Overall I would certainly recommend this to anyone, particularly business travellers who like the finer things in life.

  • Stayed December 2011, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank William M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Eliza
Level 3 Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed December 16, 2011

The Langham Melbourne exudes quality and class, from your first interaction with the check in staff, right through to dining, concierege and bell man, you are made to feel like a king and queen. I travel a lot for business interstate and find the Langham clearly streets ahead. Thanks for a complete and very special stay!

  • Stayed December 2011
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Awayfrmhome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed December 16, 2011

Frankly, I thought this property was boderline "excellent" because of a few set backs experienced during my stay: Bathroom- on the tired side; Toiletries- Fancy Langham packaging but low quality; Business centre- cramp; Corridor floors (I stayed on Level 16)- crooked under the carpets for some reason, very unusual and possibly hazardous.

Other than those though, this place is among the best for Australian standards. The in-room HD entertainment system, the top notch breakfast, the staff, the gym, and the location really add up to a highly commendable package that business travellers in particular would find attractive. Well done.

Room Tip: Note that the rooms here are designed in a traditional (read "old") style. You might be ou...
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  • Stayed December 2011, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank ompong2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Langham, Melbourne

Property: The Langham, Melbourne
Address: 1 Southgate Ave, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Melbourne
#2 Spa Hotel in Melbourne
#2 Family Hotel in Melbourne
#5 Business Hotel in Melbourne
#5 Green Hotel in Melbourne
#5 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Langham, Melbourne 5*
Number of rooms: 387
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Also Known As:
The Langham, Melbourne Hotel Melbourne

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