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“Would stay here again”

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Crown Promenade Melbourne
Ranked #31 of 161 Hotels in Melbourne
Certificate of Excellence
GreenLeadersSilver level
Reviewed May 6, 2014

Rooms very nice simple and clean , views were great on 23 floor. Close to walking to hop on hop off bus something I would do for $5 takes at least an hour and you can hop off where you want and back on, it was recommended to us in order to get orientation to the city sit the full route then figure where you want to go. This hotel is close to casino so it gives you more upturns for places to eat. Great buffet breakfast in am. Walking distance to convention center and shops along river. Need use cab to from airport expect to pay about $60 rach way. Staff friendly. Beds comfortable.

Stayed: May 2014, traveled on business
Thank Sandikayeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed May 3, 2014

Every time we fly to Vic we try to have a couple of night stay at Promenade. I feel it is the nicest of the 3 towers at Crown Melbourne. Rooms are always clean, staff helpful and friendly, stay very comfortable. It has restaurants/cafes, boutique shopping and the casino all in the same complex plus a short walk to City shopping and Vic Markets. Who could ask for more...

Room Tip: Corner suites have the best views
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  • Stayed: June 2013, traveled as a couple
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1  Thank EmKae70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, Manager at Crown Promenade Melbourne, responded to this reviewResponded May 6, 2014

Thanks for taking the time to review your recent stay at the Crown Promenade Melbourne. We are delighted to read your positive comments – whilst we are a different style to the Crown Towers and Metropol Hotels it is gratifying to know we are your favourite Hotel. Our staff will be very pleased to know you found the “rooms are always clean, staff helpful and friendly, stay very comfortable” as we like our guests to feel at home. As you mentioned we are very lucky to have a plethora of entertainment on offer and on the doorstep of the CBD if you feel a little more adventurous.

Thanks again for the positive comments and we look forward to welcoming you back in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2014

The hotel itself is lovely and very elegant in a 'chinese-dragon-kind-of-way' with a lot of reds & black in the decor. Staff very very helpful, the gym slash health club is clean with the pool the highlight - the gym itself rather tiny given the size of the hotel - 3 treadmills, a rower, a stepper a orbital, 2 basic bikes and one recline bike (all three treadmills taken by 0610hrs - opens from 6am-late)...but the beds....! just heavenly. Thick crisp sheets, firm bed with no hint of an indent, lots of pillows - like falling into a cloud. The 'guest services' extremely responsive to any request - came and emptied our mini-bar when requested within 5 minutes - when I needed the room serviced, again within 5 minutes. The breakfast at Mesh diverse - loved the fresh fruit cut into chunks - with the attentive staff again elevating it to the next level. Location-wise really easy access to the waterfront and shopping precincts - and a supermarket and bottle shop just around the corner should you wish to just loll on your bed or the window seat and gaze at the view...

Stayed: May 2014, traveled solo
2  Thank Imogen O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, Manager at Crown Promenade Melbourne, responded to this reviewResponded May 6, 2014

Thank-you for sharing your recent experience at the Crown Promenade Melbourne. It was very pleasing to read you found the staff “very, very helpful” as they take immense pride in their Service delivery. It was disappointing to read you felt the Gym was small, I do hope our Team explained there is a free weights room located on the other side of the change-rooms, we also have private steam and sauna in both the male / female change-rooms. It’s wonderful to read you found the “Guest Services extremely responsive to any request” and the breakfast service to be “attentive staff elevating it to the next level” – all of which will be shared with our Team. Thanks again for the positive reviews and we look forward to seeing you again in the not too distant future.

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Reviewed May 3, 2014

Sevice has always been great at this hotel. We have stayed here on a couple of occasions for weekend getaways as it's central location on Southbank is handy. Unfortunately on our last stay, a bottle of perfume (almost new) went missing from our room. When we realised it was gone we reported this to the hotel. Their response was standard and nothing was done to resolve the issue.

  • Stayed: March 2014, traveled as a couple
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1  Thank packedbags2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, Manager at Crown Promenade Melbourne, responded to this reviewResponded May 6, 2014

Thanks for taking the time to write about your recent experience whilst staying with us. Please accept our sincere apologies for not meeting your expectations whilst staying with us and please contact us at your earliest convenience to discuss the points you raised in more detail on 9292-8160.

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Reviewed May 1, 2014

I stayed here on a business trip. This is a large hotel, centrally located on the South Bank, within walking distance of many restaurants etc. It is part of the Crown complex, which includes a Casino and shopping precinct. The room was very good, bed comfortable and the shower was excellent. The internet is good if you choose the high speed premium option. The rooms are modern and the room included a day bed in the window alcove. The breakfasts seemed expensive, but there are shops and cafes nearby.

Room Tip: Higher up is better
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  • Stayed: May 2014, traveled on business
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Thank Liz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2014

We have just returned from an Easter break in Melbourne. Check in was smooth and very friendly. We were most appreciative to be checked in at 10am as we had been caught in a heavy shower of rain whilst walking to the hotel.
We fully expected to check in our bags and then head out for some hours until check in time.
Thank you so much...we were drenched.
Our room was spacious, clean and well appointed with a nice view towards the city.
Room service was very efficient. Yummy food well presented with fries accompanying our meal being super hot. First time this has ever happened. It's only a small thing but it just adds to the great service that we experienced at this hotel.

Room Tip: Higher rooms facing the city have better view
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  • Stayed: April 2014, traveled as a couple
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1  Thank StormgirlA1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2014

My husband & I have stayed at Crown Promenade a fee times & have thoroughly enjoyed every stay. The staff at reception are very helpful & professional, clean & modern furnished rooms, walking distance to many attractions in Melbourne. Looking forward to our next stay here.

  • Stayed: January 2014, traveled as a couple
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2  Thank PJSSK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Melbourne

Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Melbourne
#7 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#30 Luxury Hotel in Melbourne
Price Range: $173 - $442 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crown Promenade Melbourne 4*
Number of rooms: 465
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade. ... more   less 
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Also Known As:
Hotel Crown Promenade

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