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“Great Hotel” 5 of 5 stars
Review of Crown Promenade Melbourne

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Crown Promenade Melbourne
4.0 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
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Ranked #23 of 156 Hotels in Melbourne
Certificate of Excellence
Angaston, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel”
5 of 5 stars Reviewed November 13, 2013

In Melbourne for a Conference. Excellent hotel, very professional service,well located, close under cover access to the Casino, mostly under cover access to the Melbourne Covention and Exhibition Centre.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ausmo2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,945 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (479)
Date | Rating
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  • Danish first
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English first
Warrnambool
1 review
5 of 5 stars Reviewed November 9, 2013

We have stayed here twice and love going back, we looked at lots of different hotels this last visit but couldn't match the benefits of the Promenade. Their pool area with Gym etc is excellent. Their proximity to Crown Casino is great but you still get the small hotel feel with a big hotel benefits. You won't be disappointed.

Room Tip: Ask to be on the front of the Hotel up high with views of the City, on a good day you will see Ballo...
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Richard S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sydney
Level Contributor
94 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed November 8, 2013 via mobile

A great place to stay and exceptional value especially when staying during the Melbourne cup carnival, the one down side to this property is when a room door closes you feel the thud and generally hear it too and it appeared to be from not just one level but a couple around you.
Had a great view from the 20th floor and will definately be back there. The coffee at breakfast in mesh is not the best quality but when you buy one from the coffee cart it is much improved and fresh.

Stayed November 2013, traveled as a couple
Helpful?
2 Thank tris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
australia
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed November 7, 2013

after staying at the crown and the metropol i thought id try the 3rd crown and was pleasantly surprised. Decor is excellent, rooms super quiet and beds very comfy.

great location behind crown casino, you can walk there via the overpass bridge.

also had a decent city view.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 6, 2013 via mobile

Great hotel in a great location, I stayed two nights awesome room and service , highly recommend it to all travelers .
Rooms are top class with great bathrooms and facilities.

All staff are extremely helpful and friendly , it's hard to fault any part of the hotel .

The location is perfect for south bank and casino , easy walking distance to all

Stayed November 2013, traveled on business
Helpful?
1 Thank techman33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, November 11, 2013
Thanks for letting us know about your recent stay at the Crown Promenade Melbourne. It is terrific to read you found the “rooms are top class with great bathrooms and facilities” and that “all the staff are extremely helpful and friendly”. Our Team is always striving to ensure our guests enjoy themselves whilst staying with us and hopefully we’ll see you back in the not too distant future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed November 4, 2013 via mobile

We stayed one night on the 20th floor and had a great overall experience.
The room was large with 2 comfortable queen beds. There was a couch overlooking the fabulous view.
The bathroom had a huge shower and was stylish. The towels were very narrow though.
We ate dinner at the conservatory restaurant which was an easy walk from our room.
The staff were really friendly and professional. We also swam in the pool which was warm and large enough to cater for all the guests and had an out door seating area.

  • Stayed November 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Junkette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
107 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 stars Reviewed November 2, 2013

I was very surprised that I could get such quality at such a low price (booked through Wotif and paid $250 per night). The service was impeccable and attention to detail great.

The room I had was spacious with great views. Linen and pillows wonderful quality. Bathroom large with well lit mirror and lots of space to get the job done if you are female with lots of bottles. I came for Derby Day so it was a real treat to have such a nice place to get my plumage on!

Good working area if you are traveling for business. It had a kettle and tea etc which I've noticed not all hotels have these days.

I ate breakfast in the restaurant and the food was simple and not cheap but good value I think compared to other similar hotels. Surprisingly my cappuccino was OK which is unusual for large hotels where I find they typically are poorly equipped to deliver a decent coffee. Also the room service menu was extensive. I had a great meal of tandoori lamb and chickpea curry and it was one of the best meals I've had from a room service menu ever.

The pool area is awesome. Lots of glass and light. There's a gym which is in 2 parts: one area for cardio and a decently fitted out weights area. This is the reason I'll be booking again as is a wonderful space to spend a lazy Sunday afternoon.

Room Tip: Ask for a room in the higher floors with a view
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  • Stayed November 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank katelouisemarie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, November 11, 2013
Thanks for taking the time to let us know about your recent stay at the Crown Promenade Melbourne. It was wonderful to read such positive comments which will be shared with our Team and be appreciated.

We are fortunate to have lovely bathrooms with large bench space which is convenient when getting ready and you need everything at your fingertips! Our F&B Department will be delighted to know your enjoyed their offerings from breakfast to dinner with the tandoori lamb & chickpea curry being “one of the best meals” you’ve had from a Room Service menu.

Thanks again for the positive feedback and we hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Melbourne

Property: Crown Promenade Melbourne
Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#22 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crown Promenade Melbourne 4*
Number of rooms: 465
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade. ... more   less 
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Also Known As:
Hotel Crown Promenade

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