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“Location” 4 of 5 stars
Review of Crown Promenade Melbourne

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Crown Promenade Melbourne
Ranked #27 of 156 Hotels in Melbourne
Certificate of Excellence
Bunbury, Australia
Level Contributor
130 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Location”
4 of 5 stars Reviewed July 12, 2013

Stayed here again for a couple of nights with my husband, on a work trip. We upgraded to a corner room, on the 20th floor, which seemed to only be the view that changed. Beds are comfortable, pillows are the best at Crown for sure, linen changed everyday, towels fluffy and thick. The location is great, within walking distance to restaurants, shops and just over the river from the cbd, we really enjoyed this stay. I found it a challenge to try to use the room phone to call reception, and found it easier to just jump in the lift and go down. The breakfast menu is very average, but would advise to go for a walk and find a better spot to eat. On the first day our room was not serviced until around 4pm, which seemed odd as we had been out all day and then had to prove we were the occupants of the room before entering, it was a security thing of course, just felt strange. The only thing that I found annoying was the water hammer from the pipes when our neighbors turned on the water, then ours did it too. Overall, a great place to stay in Melbourne, just needs some attention.

Room Tip: A corner room facing the Yarra is the best value, nice city views.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Shizane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (479)
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English first
Frankston, Victoria, Australia
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 11, 2013

We have stayed clear of this Crown option from past experiences ..preferring Towers and Metropol
Deciding not to stay if Promanade was available
As I said the feel of the place much better
Pool deck was very pleasent
Room was good BUT in the night the air conditioning become a HEATER and we could NOT cool the room down which made our sleeping time rather uncomfortable

Room Tip: Just a great location
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Ross L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 16, 2013
Thanks for taking the time to share your experience from your recent stay at the Crown Promenade Melbourne. Whilst it was encouraging to read that your stay was “much better” from previous stays I was concerned to read the issues with the air conditioning unit in your room. Hopefully we were advised as we have a 24hr maintenance personal who are able to attend and rectify these types of malfunctions. I hope it didn't detract too much from the rest of your stay and please accept my apology for any inconvenience caused.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
54 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed July 11, 2013

Stayed 2 nights at Crown Promenade over the weekend for a work conference.
The rooms were big (even with 2 queen beds) and very clean. The bathroom was nice with a huge shower! The beds were comfy and I loved that u pressed a button by the door for do not disturb or make up my room, also the rooms had door bells which was cool.
Ask for a room on a high level. We were on level 22 facing the city so had an amazing view of the city and river.
The hotel is apart of the crown complex so you don't ever have to leave if u want dinner, drinks, movies, clubs etc. it's a short walk into the city which is convenient!
The conference and dinner we had in the ball rooms were set out fantastically and the staff were amazing- I never once had to ask for a drink and the food was great!
Would definitely recommend the Crown Promenade !

  • Stayed July 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank MazzAdventure13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bath, England, United Kingdom
Level Contributor
149 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed July 9, 2013

Based here for the Lions tour, the hotel certainly added to the experience (shame about the test result!). Rooms were spacious and a very friendly and professional team of people supported the infrastructure. Good location for getting to all the main attractions and the breakfast buffet was everything you would expect from a hotel of this quality - enough variety and quantity to enable you to 'fuel up' for the day if you wanted to avoid a mid-day meal. Bar prices are not out of line with those in the City - which is an expensive place to eat & drink - but trhis goes for Australia generally.
Would I use it again if I go back to Melbourne? - it would certainly be the first place I'd check out to stay - but it's not cheap, so not for those on a budget.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Steve R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 16, 2013
Thanks for the wonderful review, your positive comments will be passed onto our team who will be very happy knowing you had an enjoyable stay with us. Your comments in relation to breakfast will be passed onto the F&B team – we believe that for the price and variety on offer (including a chef to cook eggs anyway you like) it is very competitive with other similar hotels in Melbourne. The hotel is in a great location, just a short walk into the CBD and surrounded by trams, buses and train stations very conveniently located nearby.

Hopefully we may see you again in the near future.

Many Thanks
Greg Moore
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sydney
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed July 6, 2013 via mobile

Have stayed here previously but standards have slipped. Reception staff were unfriendly as were staff in the restaurant for breakfast. Dont bother with the $29 for breakfast very average and coffee was cold. Just found the whole experience very average this time around

  • Stayed July 2013
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank wally1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 16, 2013
Thanks for letting us know about your recent stay, it was disappointing to read that you didn't enjoy your stay with us – please accept our apologies. Please contact us on 03 9292 8160 so we may discuss your stay in more detail and hopefully we can welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nuneaton, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 5, 2013

The quality of the room and the view on the 22nd floor fantastic. It was clean but a little too clinical for my liking. The staff were business like, but overall I had the impression that all the hotel wanted was my wallet. No free wi fi when the prices are premium anyway. Wi Fi was not even available in the lobby.
It was a cold and unwelcoming hotel. Yes the standard of accomodation, and pool facilities was very good but you do need to have that human touch. The concierges were all really helpful but I felt that we had to take the initiative. The breakfast staff seemed to be a mix of good chatty blokes to young girls who couldn't speak good english and who wanted to clear up too quickly.
Would I go here again, no sorry, it's too business like.

Room Tip: Go for the higher room and get a spectacular view.
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank john w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 7, 2013
We appreciate you taking the time to let us know about your recent stay at the Crown Promenade Melbourne. We were happy to read you found the standard of accommodation and pool facilities were “very good”, however disappointed to read you thought the service “clinical”. We will certainly share your feedback with our staff and as you can read by the other comments this is certainly not characteristic of our hotel and we’re sorry that was your perception.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed July 4, 2013 via mobile

Very over priced for what are basic rooms. Staff are friendly enough but are not exactly going out of their way to be helpful. Stayed here on a business trip to Melbourne. Would I stay again..no.

The hotel reception seems cold and unwelcoming and generally the hotel has no character.

Stayed June 2013, traveled on business
Helpful?
1 Thank Kev C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 7, 2013
Thanks for taking the time to review our hotel. Whilst is was good to read you found the staff “friendly” it was disappointing you felt we didn't go out of our way to be helpful. Our rates fluctuate based on demand and generally are competitive with similar hotels in the CBD, whilst special events are on in Melbourne rates will generally be at a premium. We appreciate the styling of the Hotel may not be to everyone’s liking however it may be worth considering our 2 sister properties. The Crown Towers is the benchmark for luxury hotels whilst the Crown Metropol is a modern, fresh and vibrant hotel all located conveniently within Crown Resorts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Melbourne

Property: Crown Promenade Melbourne
Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#26 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crown Promenade Melbourne 4*
Number of rooms: 465
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade. ... more   less 
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Also Known As:
Hotel Crown Promenade

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