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“Crown Promenade”

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Crown Promenade Melbourne
Ranked #24 of 158 Hotels in Melbourne
Certificate of Excellence
GreenLeadersSilver level
Jeddah, Saudi Arabia
Level Contributor
174 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Crown Promenade”
5 of 5 bubbles Reviewed July 1, 2013

We stayed for a week as my wife was attending 2 international nursing conferences. We were given a high level room with a view over the river, and this was of a very high standard. No complaints about anything, and the huge windows with a chaise lounge in front was really relaxing to look at the sunset. You expect quality when paying a good price and the furnishings, professional friendly staff and food made this a good place to stay, especially if one is attending a conference at the Exhibition Center which is close by. if it is raining you can walk through the rest of the complex and then its only a short cross over the road to enter the Exhibition center.So many choices of food in the whole Crown complex, casino and food court, as well as hundreds of places along the river. Also a good location to get the free tourist bus and just a 5 minute walk across the river to the free tram, to get to different parts of the city. Plenty of taxis outside to get anywhere in the city or to the airport. We definitely would recommend this hotel.

Room Tip: Try and get a high level room facing the river
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  • Stayed May 2013, traveled on business
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Helpful?
Thank Craig N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,321 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Wangaratta
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed July 1, 2013

My husband and daughter had 2 x standard rooms. Nice rooms but nothing over the top. Staff were very friendly and check in a breeze. Check out was extremely busy with a long wait. Pool is lovely with a great spa. Good gym with view of pool whilst on the treadmill however no water available in the gym. We have stayed at all 3 of the Crowns hotels in Melbourne with the Metropol being my favourite. They are all in a great location and staff have always been great.

  • Stayed June 2013, traveled with family
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Helpful?
1 Thank happestos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Treorchy, United Kingdom
Level Contributor
254 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed June 30, 2013

Good accommodation and connected to casino complex and Towers and Esplanade hotels.
Basically you never have to leave the casino complex, with bars, restaurants, to suit all pockets and food types, pools, fitness suites, cinemas and shows. But all these are at a cost and the money flows out of your pocket like a waterfall, A$29.50 for breakfast, A$25 for Internet, drinks, food etc. A great destination as long as your bank balance stays in credit and far far cheaper than the adjacent Crown Towers.

Room Tip: As high up as possible
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  • Stayed June 2013, traveled with friends
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Helpful?
1 Thank TomT77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 7, 2013
Thanks for taking the time to give us some feedback on your recent stay at the Crown Promenade Melbourne. It was terrific to read you had an enjoyable stay and with a plethora of restaurants and bars to choose from there is definitely something to suit any occasion. We also have a number of packages which include breakfast which may be something to consider on your next stay.
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Toronto
Level Contributor
75 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed June 27, 2013

Stayed here for a few days. Our room was very nice & comfortable. Service was good & friendly. The pool was awesome!!! And it is attached to the casino so it made it very easy for me to lose my money! :)
Enjoyed my stay!

  • Stayed April 2013, traveled with family
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Helpful?
Thank Maxxxines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, July 7, 2013
Thanks for the positive comments, our staff will really appreciate the feedback as they’re always striving to exceed our guest expectations. Our infinity pool is a great place to relax and is set at the perfect temperature in these colder months. Hopefully we'll see you back in the not too distant future.
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Sydney, Australia
1 review
5 of 5 bubbles Reviewed June 25, 2013

Stay was great. Location was very good. Room was very clean. From check-in to catching a taxi home, all service was fantastic. ALL staff were friendly, professional and very helpful. Would definitely stay here again.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank Jacquis92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

Myself and my friends came to celebrate my birthday and have a few days off in the heart of Melbourne. The hotel was great and staff were friendly. We only had a few minor hiccups regarding directions and the fact that the hotel wouldn't credit points to our Signature Card because we had booked the accommodation through a discounted website. We were only told this at the end when we were checking out despite them taking the card at check-in - but that is very minor. The only other disappointment and this is related to Club 23 in Crown Towers - was we were discriminated against by the door staff for entry on Saturday night as we were not under 30 and glamorous models. We were told the club was closing and then 1 minute later we were standing at the entry to see them let in two very young girls in stilettos with short skirts. Can't believe that in 2013 establishments are still discriminating on letting people into their venues based on how young and beautiful they are (BTW we are just 40 years old and dressed to a very high standard and for 40 still look pretty good as size 10's - and were good enough to get in on the Thursday night but on the Saturday night the were only letting in very young and sexy people - sad that a club owned by a man over 40 wont let in people who probably just as good looking (or better) as he is at his age. :(

Room Tip: We stayed on level 22 which had great views and openness.
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  • Stayed June 2013, traveled with friends
    • Value
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Helpful?
1 Thank Lmira1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, June 27, 2013
Thanks for letting us know about your recent stay at the Crown Promenade Melbourne. Whilst we were pleased to read you found the hotel to be “great and staff friendly” we were disappointed to learn of the “minor hiccups” and the you experienced , particularly at Club 23. Please accept our apology and your comments will be passed onto the appropriate Department Managers for their review.

Kind Regards
Greg Moore
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunshine Coast, QLD, Australia
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed June 24, 2013

Girls weekend away...this was the perfect place, we were close to everything but far enough away that it felt like our sanctuary!

Everyone was friendly and helpful and the rooms were great.

Take your swimmers, the pool/spa is gorgeous!

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kirra99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Melbourne

Property: Crown Promenade Melbourne
Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Melbourne
#7 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#23 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crown Promenade Melbourne 4*
Number of rooms: 465
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade. ... more   less 
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Also Known As:
Hotel Crown Promenade

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