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“Great place to stay!”

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Crown Promenade Melbourne
Ranked #28 of 160 Hotels in Melbourne
Certificate of Excellence
GreenLeadersSilver level
Australia
Level 4 Contributor
26 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Great place to stay!”
Reviewed June 22, 2013

Great place, great price, great location.
Sayed in a Queen room last night. Very impressed with room, loved the shower.
Location is fantastic with Crown Casino right next door. Lots of restaurants at your doorstop.
I would recommend to everyone.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dchta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,436 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (539)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
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English first
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 20, 2013

I booked this hotel 3 months ago for a cheap price (2 queen room) for 15 June.
On arrival at 1030 am they gave me an early check in and an upgrade to the 22nd floor! I was there for 2 nights and wish we could of stayed longer.
Rooms were clean and spacious with large shower,Huge Flat Screen TV and the beds are more of a king size then a queen.
The view of the bay was Brilliant and location to Casino and Restaurants was great. next time in Melbourne I will be Back here for certain.
Heated pool and spa looked fantastic But didnt use.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Trumpymac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 19, 2013

Stayed at the Promenade for a 1 year anniversary. The room itself was large and very clean. The bed was one of the best i have ever stayed in still to this day. Bathroom was new and well presented with a very large shower. Views of the city were also great through the floor to ceiling windows. Only let down was the electric curtains that only worked when they decided to. Was unable to be closed at night and so the room was lit up all that night and the next day. When the front desk was contacted little was done to help.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Andrew1990_23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Western Australia, Australia
Level 5 Contributor
79 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 17, 2013

Good: Asked for and received a high floor with city views. Room nice, clean, quiet and functional. We found the two Queen beds comfortable. Hotel connects to Crown Casino and Entertainment complex by covered overpass. Check in and out was efficient. Porter service on departure was very helpful. Didn't use Concierge because we know the area.

Bad: On arrival it took three tries for them to get the key card to work in the elevator, so we were traipsing back and forth with luggage. Key card had intermittent problems in the elevators during the whole stay, no problems using it for the room door. Needs sorting.

Don't bother using the switch inside the door that says "please make up my room", the cleaning staff take no notice. On two days we had to ring down and ask them to service our room around 2pm so we could use the room and not be disturbed.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mickthered
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, June 20, 2013
Thanks for taking the time to review your stay at Crown Promenade. We appreciate the positive comments in relation to the service you received form our Front Office Team, they will be happy knowing their efforts were appreciated. We are fortunate that we have uninterrupted views of the surrounds which isn’t always the case in city hotels.

Please accept our apologies for the problems you experienced with the room keys not working in the lift and your room not being made up – this feedback will be passed onto the relevant Department Managers for their follow-up.

Thanks again for the feedback and we hope to see you again in the near future.

Kind regards,

Greg Moore
General Manager
Crown Promenade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 17, 2013

A group of 6 ladies travelled to celebrate a birthday. Booked in advance at the Crown Promenade and got a price that couldn't be beaten anywhere else... facilities are excellent, staff was friendly and went out of their way to be helpful... Bell/Conceige were absolutely fantastic. Rooms are large and the bathroom was beautiful. View was great from very large floor to ceiling windows... we had a view of the Crown entrance (very pretty)... everyone of us had an excellent stay. All would come back again.. well done... Close to everything. Taxi/transport excellent and on your doorstep... (Bell/Conceige Service even weighed our bags prior to leaving for the airport).. Big thumbs up...

Room Tip: Watch Crown website for 'book in advance' and save on your accommodation price... works well...
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Ingrid B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
2 reviews
Reviewed June 17, 2013

We stayed at Crown Promenade it was fantastic! great location, great service and wonderful room. On 23rd floor, wonderful view! It was a great weekend with everything in walking distance, particularly to the train station, trams and buses. Easy to find your way round and great that you could walk across to the Crown Hotel and access the restaurants, casino and shops here.

Room Tip: We stayed on 23rd, was very quiet and a good spacious room.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeisaA947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 6 Contributor
148 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed June 14, 2013

Spent a night at The Crown Promenade. Great location to city attractions. Cosy and depending on the room great views. Our room was on the 12th floor facing the Crown Main entrance. The Melbourne Casino complex would have to be one one of the best in Australia. A little pricey for the night but every now and then its nice to spoil yourself and your partner with a treat. Overall a pleasant stay.

Room Tip: High Floors are always good but it depends on the individual
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angelica65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Melbourne

Property: Crown Promenade Melbourne
Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Green Hotel in Melbourne
#8 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#27 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crown Promenade Melbourne 4*
Number of rooms: 465
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade. ... more   less 
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Also Known As:
Hotel Crown Promenade

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