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“Disappointed before even staying”

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Crown Promenade Melbourne
Ranked #24 of 158 Hotels in Melbourne
Certificate of Excellence
GreenLeadersSilver level
Sydney, Australia
Level Contributor
72 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
“Disappointed before even staying”
2 of 5 bubbles Reviewed February 1, 2013

Heading to Melbourne for a girls shopping weekend and we decided to stay at the Crown Promenade Melbourne. I contacted reservations to make a booking and all was going well until I I requested a NON SMOKING room and they told me there was no guarantee that we would be able to have this type of room and we would have to take what is available on time of arrival. So we have booked another hotel who has met all our requirements. Disappointed !!

Room Tip: Hotel can not guarantee you will get e room you request.
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Stayed February 2013, traveled with friends
Helpful?
3 Thank 101holidaylover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, February 4, 2013
Let me start by apologising if you felt we were being unhelpful when you made enquiries with us.

We endeavour to meet all our guest requests however this may not always be possible so to avoid disappointment we do not guarantee any room requests. Should any of our guests be checked into a room they are unhappy with we will move them immediately to ensure they enjoy their stay.

Kind regards,

Greg Moore
General Manager
Crown Promenade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,321 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (527)
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English first
Australia
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed February 1, 2013

Stayed there with some friends and we had the room with 2 queen beds in it. Its not the most spacious room, however you are right in the middle of the Crown and central to so many things. I booked on an early bird price and got so much value for money. The rooftop pool which is indoor is amazing. You can swim up to the edge and look across the city. It also has a gym which is fabulous and choice for so many foods in and around the Crown. Highly recommend this Hotel.

Room Tip: Great for a short stay as there is not alot of room. If its a clean bed and central location that y...
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JackieMack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed January 31, 2013 via mobile

My colleagues and I exhibit at the convention centre twice a year so the hotel is excellent being a short stroll across the road! Hotel staff are always friendly and accommodating. Breakfast is amazing! The rooms are set out very well and the bed is amazing as soon as my head hits the pillow I'm asleep! The only thing that I do not like is the lighting in the bathrooms, it is almost impossible to apply makeup in that kind of light!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kimy_Baby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Level Contributor
104 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed January 29, 2013

We stay there every so often, they have 2 penthouse suites that are never advertised, when we can get one, we stay there.
It adjoins the Casino and all of its attractions, it is all airconditioning thru the corridors.

Good value but the range of food at breakfast is better at the Crown next door.

  • Stayed February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank B1RD1EMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed January 28, 2013

Coming to Melbourne almost every week for business, this is by far, my favourite place to stay. Food is good, service is excellent, location is perfect, rates are reasonable, room is lovely, hotel is bright and has a good vibe. My only thumbs down is that the gym and pool close at 9pm, which for me, is too early. :(

Room Tip: If you can get a river view...
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Suzanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geelong
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 27, 2013

Perfect w/end on a busy weekend for the hotel.checked in early and love the 11 am checkout. Breakfast was great except for poor coffee the only negative if that's a negative. Staff amazing great location pool fantastic, room awesome why wouldn't you want to stay there? Price of room great..

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GeelongCorkman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 25, 2013

We regularly stay at Crown Promenade whenever there's a special occasion for a family member's birthday. The staff at the hotel are extremely friendly, the rooms are spacious, modern and luxurious which makes for a relaxing time in the hotel. The restaurant downstairs is amazing and the views from our hotel room which look out across to the Yarra River are awesome! There's nothing to fault about this hotel, and i would recommend it for people to stay in Melbourne :)

Stayed November 2012, traveled with family
Helpful?
1 Thank brendanbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Melbourne

Property: Crown Promenade Melbourne
Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Melbourne
#7 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Business Hotel in Melbourne
#23 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crown Promenade Melbourne 4*
Number of rooms: 465
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade. ... more   less 
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Also Known As:
Hotel Crown Promenade

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