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“Fantastic” 5 of 5 stars
Review of Crown Promenade Melbourne

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Crown Promenade Melbourne
4.0 of 5 Hotel   |   8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia (Southbank)   |  
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Ranked #23 of 156 Hotels in Melbourne
Certificate of Excellence
Christchurch, Canterbury, New Zealand
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Fantastic”
5 of 5 stars Reviewed November 19, 2012

My girlfriend and I stayed here for her 50th birthday before we moved to an apartment as had a few more to come wow it was so good didn't want to leave, Hotel was gorgeous well appointed fantastic service nice and clean will certainly go back

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Jo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,946 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (479)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 18, 2012

The rooms in this hotel was nice, the rooms had a nice view of the city, the rooms were clean and the sleep quality was good. however for the price of the stay i would have expected a little bit more from this hotel.

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Danyool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 17, 2012

I stayed here for one night for my sister's 21st Birthday.

The room was clean, well designed and had a fantastic view of the city. I would highly recommend use of the fitness and pool areas, both are tranquil, modern and just gorgeous! The pool is an infinity pool and is quite serene. The spa is relaxing and nice and warm :)
Reception staff were helpful and very friendly.

I highly recommend this hotel. I have been here twice and will hopefully be back in the near future.

Room Tip: Ask for city view.
See more room tips
  • Stayed November 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Phoebe P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
233 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
5 of 5 stars Reviewed November 12, 2012

we stayed here for an anniverary and it was really lovely. a suite room at this hotel is the price of a small room at crown towers so its really worth it. the serivce was ok. they are not as attentive than at other hotels. the rooms are great - modern and clean.

would recommded for all

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Rebecca V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, November 14, 2012
Thanks for taking the time to review our hotel.

We’re glad you enjoyed celebrating your anniversary with us in one of our Suites, hopefully you had a chance to enjoy the oval Jacuzzi in the room. Housekeeping work hard ensuring our high standards are maintained will be happy knowing their efforts are appreciated.

Please accept our apologies if we were not as attentive as you would have hoped, this is certainly not characteristic of the standards we strive to achieve.

Thanks for recommending us and we look forward to welcoming you back in the future.

Kind regards,

Greg Moore
General Manager
Crown Promenade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed November 12, 2012

My wife and I spent two nights at Crown Casino's 'budget' Promenade Hotel in November 2012.

Check-in and check-out was fast, pleasant and went very smoothly.

We stayed in Room 1985 which had a north-easterly view out of the full-wall window to Crown Towers, the Yarra River and the Melbourne city skyline beyond. The windows had both daylight privacy curtains and night-time light-screening curtains.

Our room was very near the lift lobby, but we were not affected by any noise from either the lifts or the other guests - although we could hear front doors close in adjacent rooms. The hum from the airconditioner and the city noise outside was at acceptable levels.

The room was very pleasant, with modern decoration, a large flat screen TV with a good variety of cable stations along with local stations, a very readable clock (for once not a digital clock radio), chaise longue, armchair, desk, chair and king size bed.

Lighting in the room was good, particularly the reading lights above the bed. The modern LEDs, while energy efficient, actually work well.

The bathroom was very well fitted, with a single sink, large bench (with under-bench shelf storage), dual-flush toilet and large shower cubicle. Supplied cosmetics were good without being exquisite and there was a hair dryer that worked well. The water supply to the shower was satisfactory.

There was a large built-in wardrobe with safe, clothes iron and ironing board and a good supply of wooden coat hangers.

Tea and coffee supplies were adequate - and the tea brand supplied was pleasantly up-market. The mini-bar was well stocked and re-stocked each day, including teas, sugar and coffee.

On our first night we had dinner at Crown's new Neil Perry restaurant, Rosetta. The ambience of the restaurant is superb with just the right amount of theatre, without tipping over the edge to being 'camp'. On a balmy evening don't hesitate to ask for an outside table.

The staff were friendly and efficient and the timing of the courses was well paced. We spoke with the sommellier for advice on wine matching and he chose well for us.

We had a combination 'chair and banquet bench' table, with the only criticism being that the pillow on the banquet was a bit large and firm.

The wine list has a broad selection of Australian and Italian varietals and Rosetta conjour up some very delicious cocktails.

Stand-outs on our meal were the Zuppa Di Baccala, a superb 'peasant' soup of salt cod and vegetables and the Manzo beef carpaccio. The wood roasted fish were superb and the house-made ice creams finished off the meal well.

Most importantly, while it wasn't cheap, it also wasn't that expensive. We will be coming back again.

On our second night we dined at Philip Mouchel's PM24 in Russell Street (an easy tram ride up Collins Street from Crown Casino). The ambience is 'resurrected industrial' rather than high-glam, but it worked well with an open kitchen to keep you entertained.

We were seated at a two person table, which was a little small and cluttered for our meal. There are other larger tables in front of the kitchen which were filled up later in the evening. I would suggest requesting one of these when making a booking.

It was another superb meal, this time with a French inflection. The Cheese and Jerusalem Artichoke Soufflé was a superb melt-in-the-mouth entree and the desert degustation plate was something to let your belt out for. Once again the wine and cocktail lists were superb. For a Monday night it was very popular and I would recommend making a booking whatever night you go.

Room Tip: The higher the floor the better.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank odnaBmaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed November 11, 2012

Stayed recently for a conference. At the conference rate-good value.
Check in/out was clinical. Although front door guys were attentive and helpful.
The room was big enough not to be hit in the back by the door. Good curtain system to provide natural lighting through to block out for sleeping. Nice to have a decent size desk in the room so you don't have to work while sitting on the bed.
Bathroom was large with good amenities. Some minor mould forming in the shower corners.
As usual with hotel rooms, hard to regulate the tempertaure throughout the night.
Give the factory breakfast a miss and head around the corner for a baconegg sang, juice & real coffee for $12!
Don't be fooled by the reviews expousing the great views. Not all rooms are high and facing Melb CBD. I was on the 6th floor looking out at the rooftop utilities behind the hotel and overlooking the motorway.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank BrizzieJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg M, General Manager at Crown Promenade Melbourne, responded to this review, November 13, 2012
Thanks for taking the time to write a review.

It was great to read that the service you received by the Bell staff was “attentive and helpful” – they will appreciate the feedback. We apologise that you felt the Front Desk staff were “clinical” as this is not the type of service we wish to provide and this will be investigated.

Whilst we're glad to hear that you enjoyed your in room facilities we will certainly be following up with our Housekeeping Manager in regard to the cleanliness of the bathroom.

In regard to your comments about the views from the hotel we do enjoy uninterrupted views of the CBD and surrounds and you are quite right that not all of our rooms have city views. We are happy to take any requests in regard to views but these are subject to availability.

Kind regards,

Greg Moore
General Manager
Crown Promenade
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
64 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed November 10, 2012

Stayed at the crown hotels few times, always good, clean and quiet, bit of a walk to CBd if being central is important...
Very good gym and weights room plus lovely 25m pool....not many of those in Melbourne.
Wouldn't bother with breakfast at hotel but walk 10 mins to the lanes and have really good value food there

  • Stayed November 2012, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Don2156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Promenade Melbourne

Property: Crown Promenade Melbourne
Address: 8 Whiteman St | Southbank, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Southbank
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#20 Family Hotel in Melbourne
#22 Luxury Hotel in Melbourne
#22 Business Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crown Promenade Melbourne 4*
Number of rooms: 465
Official Description (provided by the hotel):
Relaxed, award-winning and thoroughly modern, Melbourne's Crown Promenade offers you a fresh perspective on how good a hotel can be. Located in the heart of the action - Melbourne's vibrant Southbank entertainment precinct and directly linked to the exciting Crown Entertainment Complex, Crown Promenade is also close to the CBD, the Melbourne Exhibition Centre and the city's most famous arts and sporting facilities. Eat and drink in style at Mesh restaurant or Tonic Bar, relax by the pool or take a walk to the 24 hour action of Melbourne's Crown Entertainment Complex. Sleep, eat, work or play - you can do it all in style at Crown Promenade. ... more   less 
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Also Known As:
Hotel Crown Promenade

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