We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Lock in the lowest price from these sites
Hotels.com$64
Booking.com$72
Priceline$72
eDreams$72
CheapTickets$64
Travelocity$64
View all 17 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Nearby Hotels
Reviews (572)
Filter reviews
572 results
Traveler rating
113
239
152
46
22
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
113
239
152
46
22
Show reviews that mention
All reviews victoria market great location reception area free zone business hotel bed was comfortable stayed here for nights pleasant stay staff were friendly and helpful kitchenette tram cbd
Selected filters
Filter
Updating list...
59 - 64 of 572 reviews
Reviewed February 12, 2019

I was surprised on arrival to discover a grotty and gloomy entrance way to this fairly upscale hotel. It turned out that a large number of rooms are not for ordinary visitors but crammed with extra beds for long-term students. The decor and maintenance of rooms seems to suffer accordingly. While staff were unfailingly polite and helpful, the presence of mould in the shower cubicle, a running toilet (fixed the next day) and a light out in the ceiling suggests that there is work to be done by management and housekeeping.

Date of stay: February 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank JRM D
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this reviewResponded February 13, 2019

Dear JRM D

Thank you for your feedback. I am sorry that your experience did not meet your expectations. Please accept our apologies for not being able to provide a comfortable and satisfactory stay. Meanwhile, please allow me to clarify that we did have a group of international students staying with us for 7 days during their offshore stay trip, which, I believe, was what you saw during your stay.

I have personally shared your comments regarding the general condition of the hotel, especially bathroom to our maintenance and housekeeping managers respectively and urged them to seek improvements in order to prevent future recurrence.

Once again, please accept our apologies. It is our hope that we can have another opportunity to welcome you back in the future

Kind Regards

Samuel Sun
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2019 via mobile

Nice clean rooms. Friendly staff, free bottled water would be a good idea. Easy to catch tram and close to Quenn Victoria Market. 15 minutes to walk to Lygon street and 15 minutes to walk to Bourke street Mall

Date of stay: February 2019
Trip type: Traveled as a couple
Thank dawnspurs
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this reviewResponded February 13, 2019

Dear dawnspurs

Thank you for your recent support and sharing your experience on TripAdvisor. We are pleased to read that you had a comfortable and enjoyable stay with us. At Mercure, we strive to provide top notch customer services to our guests and I am sure that your kind words will encourage us greatly to continue to do so.

Once again, thank you for your feedback. The team and I look forward to welcoming you back for more great stays

Kind Regards

Samuel Sun
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2019

We wanted a cheaper but comfortable option for a two night stay. We were very pleased by this venue. It was clean, reasonably sized rooms with all that we needed for a short stay. Trams within the free zone are 50 meters away so it was easy to access the CBD.
Staff were friendly and helpful. Didn’t eat here so can’t comment on that. Good value.

Room tip: Request top floor
Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Noel B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this reviewResponded February 8, 2019

Dear Noel B

Thank you for sharing such thorough review in regards to your stay at Mercure Therry Street. We are pleased to read that you found our property represents great value for money. At Mercure, guest is the heart of everything we do. I will share your comments, especially about the staff to the team and I am sure it will serve as a encouragement to all of us.

Thank you again for your kind words. We look forward to welcoming you back and trust your next stay will be as pleasant as this one

Kind Regards

Samuel Sun
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2019

We chose this hotel for the central location. Never having been to Melbourne, it was not as central as we had hoped. The reception are of the hotel was pretty run down, but the rooms were very nice and big including a kitchen. For our last night in Melbourne we cancelled this hotel and opted for one closer to the river. ( Mercure Treasury gardens)

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank GerlaB
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this reviewResponded February 8, 2019

Dear GerlaB

Thank you for your recent support and sharing your experience on TripAdvisor. We are glad to read that you found our room was nice and spacious with a kitchen. I will share your comments regarding the general condition of the reception to our owners and ask them to look for possible solutions.

Once again, thank you for your recent visit. The team and I look forward to welcoming you back.

Kind Regards

Samuel Sun
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2019

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this reviewResponded January 30, 2019

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
View more reviews