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Mercure Melbourne Therry Street
2 people are viewing this hotel
Booking.com
$96
Fully refundable before Sun, Dec 10
Mercure
$86
ZenHotels.com
$74
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All reviews queen victoria markets great location small kitchenette tram stop free tram bed was comfortable good size staff were friendly and helpful cbd proximity
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Reviewed February 12, 2019
Good location -- poor miantenance

I was surprised on arrival to discover a grotty and gloomy entrance way to this fairly upscale hotel. It turned out that a large number of rooms are not for ordinary visitors but crammed with extra beds for long-term students. The decor and maintenance of rooms seems to suffer accordingly. While staff were unfailingly polite and helpful, the presence of mould in the shower cubicle, a running toilet (fixed the next day) and a light out in the ceiling suggests that there is work to be done by management and housekeeping.

Date of stay: February 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Ask JRM D about Mercure Melbourne Therry Street
Thank JRM D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this reviewResponded February 13, 2019

Dear JRM D

Thank you for your feedback. I am sorry that your experience did not meet your expectations. Please accept our apologies for not being able to provide a comfortable and satisfactory stay. Meanwhile, please allow me to clarify that we did have a group of international students staying with us for 7 days during their offshore stay trip, which, I believe, was what you saw during your stay.

I have personally shared your comments regarding the general condition of the hotel, especially bathroom to our maintenance and housekeeping managers respectively and urged them to seek improvements in order to prevent future recurrence.

Once again, please accept our apologies. It is our hope that we can have another opportunity to welcome you back in the future

Kind Regards

Samuel Sun
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 12, 2019 via mobile
Holiday

Nice clean rooms. Friendly staff, free bottled water would be a good idea. Easy to catch tram and close to Quenn Victoria Market. 15 minutes to walk to Lygon street and 15 minutes to walk to Bourke street Mall

Date of stay: February 2019
Trip type: Traveled as a couple
Ask dawnspurs about Mercure Melbourne Therry Street
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this reviewResponded February 13, 2019

Dear dawnspurs

Thank you for your recent support and sharing your experience on TripAdvisor. We are pleased to read that you had a comfortable and enjoyable stay with us. At Mercure, we strive to provide top notch customer services to our guests and I am sure that your kind words will encourage us greatly to continue to do so.

Once again, thank you for your feedback. The team and I look forward to welcoming you back for more great stays

Kind Regards

Samuel Sun
General Manager

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Reviewed February 3, 2019
Convenient cheaper venue

We wanted a cheaper but comfortable option for a two night stay. We were very pleased by this venue. It was clean, reasonably sized rooms with all that we needed for a short stay. Trams within the free zone are 50 meters away so it was easy to access the CBD.
Staff were friendly and helpful. Didn’t eat here so can’t comment on that. Good value.

Room tip: Request top floor
Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Location
    • Sleep Quality
    • Service
Ask Noel B about Mercure Melbourne Therry Street
2  Thank Noel B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this reviewResponded February 8, 2019

Dear Noel B

Thank you for sharing such thorough review in regards to your stay at Mercure Therry Street. We are pleased to read that you found our property represents great value for money. At Mercure, guest is the heart of everything we do. I will share your comments, especially about the staff to the team and I am sure it will serve as a encouragement to all of us.

Thank you again for your kind words. We look forward to welcoming you back and trust your next stay will be as pleasant as this one

Kind Regards

Samuel Sun
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2019
Good rooms

We chose this hotel for the central location. Never having been to Melbourne, it was not as central as we had hoped. The reception are of the hotel was pretty run down, but the rooms were very nice and big including a kitchen. For our last night in Melbourne we cancelled this hotel and opted for one closer to the river. ( Mercure Treasury gardens)

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Ask GerlaB about Mercure Melbourne Therry Street
Thank GerlaB
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this reviewResponded February 8, 2019

Dear GerlaB

Thank you for your recent support and sharing your experience on TripAdvisor. We are glad to read that you found our room was nice and spacious with a kitchen. I will share your comments regarding the general condition of the reception to our owners and ask them to look for possible solutions.

Once again, thank you for your recent visit. The team and I look forward to welcoming you back.

Kind Regards

Samuel Sun
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 26, 2019

Date of stay: January 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Ask LisaMaree2023 about Mercure Melbourne Therry Street
This review is the subjective opinion of an individual traveler and not of Tripadvisor LLC nor of its partners. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this reviewResponded January 30, 2019

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