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“Disappointing.” 2 of 5 bubbles
Review of Mercure Melbourne Therry Street

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Mercure Melbourne Therry Street
Ranked #99 of 160 Hotels in Melbourne
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Disappointing.”
2 of 5 bubbles Reviewed July 5, 2014

The room was quite untidy - my friend and I found hungry jacks used sauces on the floor in the room. The bathroom also did not look like it had been cleaned properly. In regards to service, some of the workers were lovely whilst others were quite rude. We had many difficulties with the elevator and had to ask for assistance on numerous occasions. Our room was very noisy and we could hear all of the 'activities' taking place in the room next to us each night. This made my friend and I feel extremely uncomfortable and we couldn't sleep properly. Overall, I am extremely disappointed and would not stay here again.

  • Stayed July 2014
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Ebonylouise1993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this review, July 9, 2014
Dear Ebonylouise1993,

Thanks for taking the time to review and I was most disappointed to hear about your experience. Be assured that we will look into the cleanliness issues. In your future stays, be sure to tell our team who can assist with any noisy guests.

Regards,
Akshay Deosthali
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

392 reviews from our community

Traveler rating
    78
    167
    108
    30
    9
See reviews for
34
157
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97
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed July 3, 2014

I stayed here for 1 night to attend a conference in Carlton. It is a very quiet hotel within a large apartment block, centrally located, clean, modern, and actually was better than I expected for a business hotel. It also had a kitchenette which I didn't expect and would be very handy had I been staying for a few days. Good value for money.

  • Stayed July 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PriscillaFromSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this review, July 9, 2014
Dear PricillaFromSydney,

Thanks for your great review! We are in a unique position being a stone's throw from the Carlton university and restaurant precinct in one direction and the fabulous CBD in the other. Next time, we'll see you for a longer stay so you can try out our kitchenettes!

Regards,
Akshay Deosthali
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Launceston
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 3, 2014

Loved the rooms. Close to everything. Great breakfast. Nice staff. Good service. General Manager excellent. Had a lovely stay and will be back. Three night stay deal was extremely affordable for the room and time of year.

Room Tip: Ask for view
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  • Stayed May 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sybilla96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this review, July 23, 2014
Dear Sybilla96,

Thanks for the great review and I was more than happy to assist with your stay! Hope to see you in Melbourne soon!

Regards,
Akshay Deosthali
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed June 27, 2014 via mobile

THE GOOD : Well designed hotel room/door is not near the bed.
Very comfortable bed(firm).
Amazing shower(large size) ,fantastic water pressure.
Beautiful towels in bathroom(thick and large).
Clean crisp linen on bed.
PowerPoints are everywhere/4 next to bed !!!! 10/10.
Air con/heating works perfect.
Kitchen with plates,cutlery,cups,toaster,microwave,hot
Plates.

THE BAD : the only issue I had with this hotel was noise from other rooms,the floors generate noise,you can hear walking and doors banging from the hallway and rooms above. If you are a light sleeper take ear plugs with you! This was the only issue.

I WILL DEFINITELY STAY HERE AGAIN.

Stayed June 2014, traveled solo
Helpful?
1 Thank Don1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this review, July 9, 2014
Dear Don1971,

Thanks for your fantastic reviews and photos! We will definitely look into the areas so our guests' sleep is as peaceful.

Regards,
Akshay Deosthali
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Melbourne Therry Street

Property: Mercure Melbourne Therry Street
Address: 43 Therry St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Center with Internet Access Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #99 of 160 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Melbourne Therry Street 4*
Number of rooms: 80
Official Description (provided by the hotel):
Mercure Melbourne Therry Street features 80 fully refurbished non-smoking hotel rooms with kitchenettes. Our rooms start on the 9th floor and have amazing views of the Melbourne CBD and shopping district. Situated opposite the iconic Queen Victoria Markets and within an easy walk of Melbournes shopping & entertainment district, our guests will never be short of something to do or see. Never be disconnected with Free WiFi for all guests! ... more   less 
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