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“Skip this hotel, go down the road to the Ibis”

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Mercure Melbourne Therry Street
Ranked #106 of 160 Hotels in Melbourne
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Skip this hotel, go down the road to the Ibis”
Reviewed November 15, 2013 via mobile

Arrived here from the airport skybus. Dropped out the front of the Ibis, could not find any signage for the Mercure? Had to go into the Ibis and enquire where my hotel was? Eventually found the Mercure, virtually a hole in the wall entrance? Check-in was OK , room on the 9th floor was very noisy, they have tiled outside the door so you can here everyone walk/ roll their bags on the way to the lifts! I would not stay here again!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debvaug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this review, November 17, 2013
Dear Debvaug,

Thank you for your valuable feedback regarding your stay at the Mercure Melbourne Therry Street. I apologize for the inconvenience you had in locating the hotel. We are working positively with the Council and relevant authorities to install the signage as soon as possible.

I also understand that there was some noise outside your room and have taken on board your feedback and plans are being drawn to carpet that specific area.

I do wish you contact me directly to discuss the items in greater detail. I can be contacted via email at gm@mercuretherrystreet.com.au or 03 9637 6666.

Regards,
Akshay Deosthali
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (67)
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English first
Melbourne
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 8, 2013 via mobile

We stay during Melbourne cup holiday. The hotel is relatively new (only opened for 3 weeks) and offers excellent value for the busy holiday period. Room is small but clean with Kitchenette. Facility is basic. Our room was missing a kettle and shower cap and has some unwashed cups n pot in the cupboard. Phone line and wifi wasn't working in the hotel during our stay. Upon check in, We showed our platinum member card and asked kindly for complimentary late check out till 2pm if possible. Receptionist doesn't seems to know about le club Accor membership program, sworn to us that they would never ever do that for anyone. We gave up on her and insist to talk to manager who sorted it out 20mins later. Everyone else we met in the hotel was very nice and courteous. If you looking for a serviced apartment style hotel, We would recommend base on the location, cleanness and price.

Stayed November 2013, traveled as a couple
Helpful?
7 Thank Fray W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureTherryStreet, General Manager at Mercure Melbourne Therry Street, responded to this review, November 10, 2013
Dear Fray W,

Thank you for your detailed feedback and glad to hear that your stay was enjoyable. I am, however, disappointed to hear that some of our services were not working. Furthermore, please be assured that our team has been fully briefed about our valued Le Club members and the privileges they have as part of their loyalty.

As we wish to continue improving our standards, please do not hesitate to email me at info@mercuretherrystreet.com.au or call 03 9637 6666 so I can further investigate the issues you mentioned in your review.

Thanks again for your valued feedback,

Akshay Deosthali
General Manager
Mercure Melbourne Therry Street
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Melbourne Therry Street

Property: Mercure Melbourne Therry Street
Address: 43 Therry St, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Central Business District
Amenities:
Business Center with Internet Access Kitchenette Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #106 of 160 Hotels in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Melbourne Therry Street 4*
Number of rooms: 80
Official Description (provided by the hotel):
Mercure Melbourne Therry Street features 80 fully refurbished non-smoking hotel rooms with kitchenettes. Our rooms start on the 9th floor and have amazing views of the Melbourne CBD and shopping district. Situated opposite the iconic Queen Victoria Markets and within an easy walk of Melbournes shopping & entertainment district, our guests will never be short of something to do or see. Never be disconnected with Free WiFi for all guests! ... more   less 
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